Director of Physician Services II - HCA Healthcare

Description

Introduction

The Director of Physician Services II with Anesthesia Services is a strategic leader who oversees and takes ownership of clinical operations and provides support to hospital facilities operations management related to physicians who practice within hospital and outpatient settings. Responsibilities include oversight of the operations, budget, and general management of a portfolio of practices within a defined geographic area or specialty. This individual will have strategic, ongoing communications and interactions with the relevant hospital division(s) from both a strategic and tactical standpoint. Building effective partnerships with hospital and operations team members is integral to success in this role.

This position also involves developing educational planning programs, allocating and assigning duties to managers and employees, and monitoring the activities and operations of all components of the market to ensure the market meet objectives. Provides leadership and ensures delivery of operational goals, including support of acquisition and divestiture related activities.

***This role is based in Richmond, VA; candidates must be in the area or willing to relocate. ***

Job Summary and Qualifications

Develops Strategy

• Demonstrates an uncompromising commitment to delivering exceptional care to create an unmatched value proposition for our patients.
• Identifies opportunities for improvement and innovation, removed barriers and resistance, and enabled desirable behavior.
• Partners with supervisor and other PSG colleagues to develop new strategies and approaches for optimizing operations and partnerships with HCA hospital facilities.
• Collaborates effectively with Division service line leaders and hospital business development leaders. Proactively identifies practice/business development opportunities to increase market share.
• Meets regularly with physicians to review market strategy, financial performance and key performance indicators.
• Directs and manages strategic projects for areas such as patient flow, patient satisfaction, practice volume, billing and collections, service utilization, coding, physician and staff training.

Operational Effectiveness and Efficiency

• Leads and takes ownership of practice portfolio to achieve operations goals in collaboration with hospital partners. Acts as a strategic leader responsible for all results associated with his/her assigned market area.
• Has strategic and tactical operational responsibility for the business and clinical functions through administrative and clinical staff including providers, front desk, medical records, nursing, and ancillary services to ensure maximum utilization of resources and the efficient delivery of services of his or her assigned practices. These responsibilities include Human Resources responsibilities.
• Creates and maintains effective, polished, and intentional communications between all levels of personnel, including key hospital executives and team members. Uses templates effectively and customizes communications to meet the needs of hospital partners and team members.

Finance

• Develops, implements and monitors practice budgets including analyzing financial impact of changes and forecasts, and expenditures. Recommends corrective action as required.
• Oversees the daily/monthly expenditures, staffing and overtime hours to ensure financial targets are met and/or exceeded.
• Manages HCA employed physician practices and ensure they are operated in accordance with Physician Services standards and policies.
• Analyzes the business and conducts audits to ensure compliance with established policies and procedures.
• Develops cost/benefit analyses of patient care services and equipment.
• Ensures that the practice staff follows all receivable/collection guidelines.

People

• Leads and has direct supervisory responsibility for practice management and/or Executive Director team members and in some cases other Directors of Physician Services.
• Recommends and supports professional development for staff in a proactive way.
• Provides consistent coaching and mentoring to team members.
• Has indirect supervisory responsibility for physicians and practice staff. Meets regularly with constituents including but not limited to operations leadership, physicians and hospital administration to review practice strategy, market/division goals, financial performance and practice key indicators.
• Oversees physician recruiting and contracting in collaboration with PSG colleagues.
• Evaluates employee and manager performance and provides appropriate guidance, professional development and feedback.
• Counsels, disciplines and/or recommends termination of employees as required.

Growth

• Works with physicians and division leadership to provide innovative practice growth and quality solutions that will maintain and improve patient outcomes and satisfaction.
• Effectively and proactively manages relationships with all physicians in the market/portfolio, HCA Physician Services management and support teams to achieve market targets and develop innovative opportunities for growth.

Quality

• Provides market-level oversight and direction to ensure that appropriate quality goals and measuresare met.
• Supports the culture of patient safety and risk reduction through demonstrated leadership.

Supports HCA

• Promotes consistent patient interactions that advance the agenda of increased patient satisfaction.
• Practices and adheres to the “Code of Conduct” philosophy and “Mission and Value Statement” and serves as a role model for practice employees.
• Displays consistent behavior that enhances the public image of the organization as evidenced by professionalism in interaction with peers, subordinates, customers (patients, families, physicians, vendors, etc.).
• Develops and oversees implementation and administration of internal operations policies and procedures in conjunction with Physician Services standard policies and procedures. Interprets applicable laws, rules and regulations and ensures the compliance of practice(s).
• Ensures compliance with and knowledge of the company’s Code of Conduct by all subordinates to ensure an ethical work environment. Also ensures regulatory compliance.
• Performs other duties as assigned.

EDUCATION & EXPERIENCE:

• Bachelor’s Degree
• CMPE completion is a plus.
• Three plus years of leadership experience in practice management of multiple locations.
• Five plus years of relevant clinical operations experience.
• Effective working knowledge of healthcare financial management, operations, and strategy, specifically medical practice accounting, third party reimbursement issues, patient flow and facilities management.

Benefits

HCA Healthcare offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
  
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  
• Family support through fertility and family building benefits with Progyny and adoption assistance.
  
• Referral services for child, elder and pet care, home and auto repair, event planning and more
  
• Consumer discounts through Abenity and Consumer Discounts
  
• Retirement readiness, rollover assistance services and preferred banking partnerships
  
• Education assistance (tuition, student loan, certification support, dependent scholarships)
  
• Colleague recognition program
  
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Our teams are a committed, caring group of colleagues. Do you want to work as a(an) Director of Physician Services II where your passion for creating positive patient interactions is valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise!

Physician Services Group is skilled in physician employment, practice and urgent care operations. We are experts in hospitalist integration, and graduate medical education. We lead more than 1,300 physician practices and 170+ urgent care centers. We are HCA Healthcare's graduate medical education leader. We provide direction for over 260 exceptional resident and fellowship programs. We focus on carrying out value-added solutions. These solutions help physicians deliver patient-centered healthcare. We support HCA Healthcare's commitment to the care and improvement of human life.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Director of Physician Services II opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.