Director of Pet Health and Quality (Veterinarian) - DVM - PetSmart

It's no surprise people are passionate about the health and happiness of their pet and our Merchandising (buying) team is no different. When it comes to the products and solutions in our stores, our incredible teams of merchandising associates have everything covered – from head to tail! From keeping up with the top trends to developing new, innovative solutions, our buyers help ensure every pet parent can find exactly what their pet needs at PetSmart. Join our team and show your love for pets by creating products as special as pets themselves!

Hybrid Position:

This position is located in Phoenix, Arizona and may be considered Hybrid based on PetSmart’s FlexSmart policy and business needs. A Hybrid work arrangement is considered to be a blend of onsite and remote work activity. Associates with a Hybrid work arrangement have a work space at Phoenix Home Office and can be required to come onsite between 1-5 days a week as determined by leadership and based on business needs.

Summary

This position is responsible for managing a team of veterinarians, vet techs and analysts that support the Pet Parent and Associate regarding the education and care of the fish, birds, reptiles, and small animals in our stores to ensure the animal’s health, wellbeing, and success with the Pet Parent.  This includes maintaining and improving the quality assurance program for live pets to ensure our high standards are met of healthy pets coming into the store and proper care is given once they’re in our care.  This would involve working with live vendor partners in communicating standards, holding them accountable through facility audits, corrective actions, analyzing data and making recommendations.  In addition they will support the monitoring/adhering to regulations/regulatory compliance and partnering with legal.  The appropriate individual will have statistical knowledge and be able to collect, analyze and make data driven decisions in a timely manner.  They will possess skills to work collaboratively and effectively consult with internal cross functional partners (eg. marketing, product development, planning/replenishment, Store Operations, Legal and PR/Communications) and external agencies when necessary.

This role is located in Phoenix, Arizona at the corporate offices of PetSmart, LLC.    

Responsibilities

• Support Merchandising team on Pet Parent and associate education initiatives  
• Support eComm team on customer experience and product selection initiatives
• Work with Marketing, Public Relations and Corporate Communications regarding interaction with Pet Parents
• Support store operations and learning team on associate education initiatives
• Perform vendor audits of live animal suppliers
• Create metrics and track improvement progress Qualifications
• Travel expected for vendor audits - approximately 25%

Experience

• DVM or VMD degree. An Arizona State Veterinary Medical License (if not already licensed) must be obtained within 6 months of hire.
• A minimum of 10 years of veterinary experience preferably with exotics.
• Preference of Board Certification or Advanced degree in related discipline (such as zoo med, exotics, public health or epidemiology)
• Must have (or obtain) a certificate of Veterinary Accreditation Category II by the USDA to write health certificates.
• Proven customer-focused, quantitative, analytical, and project management skills
• Excellent interpersonal and communication skills with ability to work effectively with diverse customers and team members
• Ability to resolve issues in a timely and effective manner; problem solving and corrective action skills a must
• Ability to present technical information to various levels of the organization
• Proficient computer skills in Microsoft Word, Excel, PowerPoint and Access
• Must have great communication skills and be able to work in a team environment."

At PetSmart, we work hard to create a culture where every associate feels like they truly belong and we celebrate the unique stories, backgrounds, and experiences our associates share.  These experiences not only bring new perspectives in shaping our Belonging culture but they’re core to PetSmart’s success.

Not sure if you meet 100% of the position requirements and whether you should apply? We’d still like to hear from you and encourage you to apply with us! You just may be the ideal candidate for this role, and if not this one, perhaps another position.

Our home office offers outstanding amenities in a fun and rewarding workplace including:

• Pet friendly environment, bring your pets to work!
• On-site Dog Park
• “Top Dog” gym with equipment, fitness classes, massage therapists and personal trainers
• “Sit & Stay” Café serving fresh breakfast and lunch options
• On-site coffee bar
• “Lil’ Paws” learning center and onsite daycare facility (associate paid)
• Volunteer events with PetSmart Charities
• Learn more about #LifeAtPetSmart here: https://www.lifeatpetsmart.com/life-at-petsmart/
• Check out Associate stories and share in some celebrations at PetSmart: https://www.blog.lifeatpetsmart.com/
• Explore PetSmart Benefits here: https://benefits.petsmart.com/
• If you don't already live in the Phoenix area here's a guide to the area:  Welcome to Phoenix Guide

PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected characteristics.