Director of Operations - StockX

Why you'll love this role

This Director of Operations role will lead a fulfillment center team that is at the heart of who we are, working to deliver an effortless experience for our customers around the globe. If you want to help shape the future of commerce, have a passion for culture, and thrive in a fast-paced environment, join our global dream team.

What you'll do 

• Establish team member responsibilities to meet the daily business demands, quality and productivity targets.
• Ensure accurate and on-time fulfillment and shipment of all customer orders
• Supervise and train the Authentication, Quality Assurance, Operations Specialists and Inventory teams teams to optimize quality and productivity for a high growth environment
• Manage raw materials procurement and inventory levels
• Develop, implement and maintain standard operating procedures
• Provide reporting on daily, weekly and monthly key performance and quality metrics to leaders and hold individuals accountable
• Maintain accurate inventory through proper inventory management and cycle count procedures
• Establish and manage an operations budget
• Work cross-functionally with all departments to identify, develop and execute on process improvements
• Supervise Authentication and Quality team members and will be responsible for the overall operations of these area
• Lead improvement activities and will help support continuous improvement
• Develop training documents (SOP's) and facilitate training to leaders and holding individuals accountable
• Develop a certification plan for the authentication team to maximize the number of items qualified for processing
• Analyze production metrics and recommend process and system improvements to increase quality and lower cost
• Create, maintain and foster a safe and team-based work environment improvements 
• Lead the team in the management of supply chain and finished goods inventory
• Analyze trade velocity of product categories and evaluates inventory levels that the warehouse should have on-hand
• Gather and interpret relevant data from managed warehouse locations (inventory levels, warehouse capacity, costs, productivity, demand patterns, etc.)
• Develops periodic performance reports and distributes them to stakeholders
• Monitors contract compliance of carriers and other logistics service providers
• Provides analytical support for projects, system implementations, market expansions, geographical expansions, new business opportunities, and proposals
• Coordinates delivery schedules and other supply chain / operations activities

About you:

• Experience leading entire teams of at least 100 total employees at one physical location.
• Minimum 5 years of experience leading automated distribution or fulfillment center operations
• Track record of building high performing teams that meet or exceed organizational KPI / OKRs
• Ability to multitask / manage multiple priorities at the same time
• Able to excel in high pressure situations / Start-up operations

Nice to have skills

• 10 years of experience managing high volume Pick / Pack fulfillment center with a large employee base
• Project management experience in high growth environments
• Experience with inventory management or supply chain 

Working conditions

• The Verification Center is a warehouse environment with working conditions found in a typical warehouse setting. Closed toed and closed heel shoes are required. Team members in this environment will be required to stand, walk, bend, stoop, turn, and pivot more than 75% of the time. 
• May push, pull, and lift up to 50 pounds (or 23kg); on occasion a team-lift of up to 100 pounds (or 45kg) and may be required to bend, twist, kneel and squat regularly.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

Pursuant to the various pay transparency laws/acts, the base salary range is $130,000 to $160,000 plus opportunities for benefits (e.g., medical, dental), equity and discretionary bonuses. Compensation is dependent on geography and may vary.