Director of Operations - Compass Group, North America

Bon Appetit






Position Title: Director of Operations


Reports To:


Salary: $75,000 to $85,000


Other Forms of Compensation:





Our Passion is Food!


At Bon Appetit Management Company we are committed to two things, great food and outstanding service! At Bon Appetit you won't find our managers referring to a corporate recipe book or our chefs microwaving the lunch special. We do not have standardized recipes or central commissaries, instead, our chefs and managers are expected to stay abreast of current culinary trends and bring cutting edge food into their cafes. We are a restaurant company that operates in contract food service. That means you will have the freedom to be creative, take risks, and truly shine. We are committed to our staff growing, trying new things, and learning all that they can. Our rapid growth and breadth of accounts translates into exciting opportunities for our people!





This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in MyOpportunity to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email then you can check the status under Careers in MyOpportunity by clicking on ‘referral tracking.’ For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email MyReferral@compass-usa.com. Click here (https://www.altogethergreat.com/wp-content/uploads/Professional-Management-QSG.pdf) to view the step-by-step instructions to refer a friend to this position.







Job Summary






Director of Operations oversees the overall success of the Cafés. Maintains the highest level of sanitation and food quality standards at all time. Assures that all employees are well trained, conforming to Bon Appétit and client standards of conduct. Trains, supports and supervises all Café Managers and Supervisors, improving productivity and minimizing turnover. Monitors sanitation and safety schedules. Conducts monthly GE4 inspections. Makes executive decisions affecting the operation, following The Client’s culture and guidelines, the Health Department’s regulations and Bon Appétit standards and expectations of food quality, freshness and presentation.





Key Responsibilities:

* Plans and directs the operation of the assigned accounts in support the Key Performance Indicators

* Will work with culinary team.

* Develops common direction for the team. Sets priorities and makes team agenda and strategy clear to all team members.

* Develops, recommends, and implements policies and procedures of the region to ensure maximum income from existing accounts.

* Participates in the sales process for the acquisition of new business.

* Monitors financial reports of the accounts to ensure budgetary compliance with Regional and Corporate goals.

* Interfaces with existing clients to maintain client satisfaction and account retention.

* Resolves client and customer satisfaction or employee related complaints which have been elevated from Directors.

* Interfaces with legal and human resources to obtain procedures for various customer and employee related charges.

* Conducts appropriate annual and semi-annual performance evaluations.

* Completes all daily, weekly or monthly reports as outlined in the corporate policy and procedures on a timely basis meeting all prescribed deadline.

* Projects and practices consistent ownership attributes, which provide a high level of customer service at all points of contact.

* Trains, motivates and develops management personnel to achieve high level of morale and efficient use of human resources.



Qualifications:

* Education: Minimum of four (4) years college education, bachelor's degree in Hotel/Restaurant Management preferred.

* Experience: Previous hotel related experience, progressive management experience in food and beverage operations, minimum of 3 years supervisory experience.

* Able to speak clearly and listen attentively to staff, peers, supervisors, guests and client.

* Has a computer skill with a working knowledge of Microsoft Word, Excel and Power Point.

* Strong passion for great food.

* General culinary knowledge of basic kitchen practices, protocols and procedures.

* Ability to follow all Bon Appétit Health & safety standards.







Apply to Bon Appetit today!


Bon Appetit is a member of Compass Group USA.


Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/)


Associates at Bon Appetit are offered many fantastic benefits.



+ Medical


+ Dental


+ Vision


+ Life Insurance/ AD


+ Disability Insurance


+ Retirement Plan


+ Paid Time Off


+ Holiday Time Off (varies by site/state)


+ Associate Shopping Program


+ Health and Wellness Programs


+ Discount Marketplace


+ Identity Theft Protection


+ Pet Insurance


+ Commuter Benefits


+ Employee Assistance Program


+ Flexible Spending Accounts (FSAs)



Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.


Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.


Applications are accepted on an ongoing basis.


Bon Appetit maintains a drug-free workplace.


Req ID: 1304874


Bon Appetit


Gina Barbish