Director of Operations - Stratton Amenities

Director of Operations – Northeast Region
Stratton Amenities is a hospitality company specializing in Residential and Corporate Amenity Management Services for the multifamily industry across multiple U.S. markets. We are seeking an experienced and highly capable Director of Operations to lead our Northeast region, driving operational excellence, client satisfaction, and team performance.

The Director of Operations will oversee all regional activities, ensuring efficient execution of services, building strong client relationships, and fostering a high-performing, hospitality-driven culture. The ideal candidate possesses exceptional leadership skills, operational expertise, and a proven ability to deliver results.

Responsibilities

• Develop and implement operational strategies that align with company goals and client expectations.

• Oversee day-to-day operations across the Northeast region, ensuring efficiency, consistency, and adherence to company standards.

• Build and maintain long-term, trusting relationships with clients through regular communication and on-site engagement.

• Lead and motivate teams to achieve optimal performance, providing coaching, training, and support as needed.

• Conduct ongoing evaluations of operational processes and develop solutions to improve efficiency, service quality, and profitability.

• Collaborate with executive leadership to define performance benchmarks and long-term growth strategies for the region.

• Monitor and manage regional financial performance, ensuring budgets and financial goals are met.

• Represent the company with professionalism and hospitality, fostering strong relationships with internal and external stakeholders.

• Address operational challenges and respond to urgent matters with speed and efficiency.

Qualifications

• Extensive experience in regional or multi-unit operations, preferably within the hospitality, luxury hotel, or multifamily property management industry.

• Demonstrated success in leading teams, driving operational excellence, and building client relationships.

• Strong problem-solving and decision-making abilities with a hands-on leadership style.

• Exceptional interpersonal, verbal, and written communication skills.

• Proficiency in Microsoft Office and business management tools.

• High level of emotional intelligence, with the ability to inspire and motivate teams.

• Bachelor’s degree in business, hospitality, or a related field is required.

Requirements

• Ability to travel as needed within the Northeast region.

• Proven experience managing regional operations and delivering exceptional results.

• Passion for cultivating a culture of excellence through coaching, training, and leadership.

At Stratton Amenities, we value diversity, inclusivity, and professional growth. We are committed to fostering a collaborative environment where team members are empowered to innovate and excel. This role offers an opportunity to make a lasting impact on the organization’s success and growth within the Northeast region.