Director of Operations - Second Life Mac

Are you a visionary operations leader with a passion for LEAN principles and continuous improvement? Do you thrive on creating a "people first" culture, understanding that investing in and growing your team members is the quickest path to success? Are you known for your ability to balance big-picture thinking with laser focused attention to detail?

If this sounds like you, we want to talk!

At Second Life Mac, we are on the hunt for an exceptional operations leader to join our Leadership Team. We're seeking someone who brings superior business acumen, operational excellence, and a genuine passion for developing others. In this role, you’ll drive strategic initiatives, optimize processes, and make a tangible impact on our organization’s growth trajectory.

As a part of our hiring process, we ask that you please complete this 8–10-minute culture survey to be considered for this role at SLM: https://go.apply.ci/s/hkCjJZOjpt

At SLM, our Core Purpose is to Maximize Human Potential. We believe in the health and well-being of our Team Members which includes having an industry-best Total Rewards program. That program includes a flexible vacation policy, exemplary health benefits (BCBS), a 401k plan with a dedicated financial advisor, a financial education program, and top pay for our Team Members.

Who is Second Life Mac: SLM is the industry leader in Apple device buybacks for schools and businesses. We are the thought leaders when it comes to educating our clients on maximizing the value of their used Apple devices and ensuring that students/employees always have the technology they need to do great work. We purchase used devices, bring them to our facility to be cleaned and refurbished, then give them a second life by selling them to consumers at a great price. We’re a company that puts significant focus on helping our team members maximize their human potential. In fact, we’re so dedicated to this purpose that we embed it into our long-term business plan and vision.

The right candidates: We are looking for people who fit our core values (Do Whatever It Takes, Positive Energy, and Take Action). SLM hires and promotes using these values and they are in the core of every Team Member we have, people either have them or they don’t. SLM is an incredibly entrepreneurial company and people with that mindset fit in extremely well with our team. We are looking for people who want to be a part of something bigger, something special, something life changing.

Director of Operations

Description of duties:

As our Director of Operations, you will be the architect behind the day-to-day workings of our production center. You will lead and optimize all operational aspects, from receipt of devices to order fulfillment and everything in between. This is a hands-on role where you will have the freedom to innovate, but with the responsibility of ensuring that every detail contributes to a smooth and efficient process. You will lead our Operations Leadership Team consisting of a Sr. Production Manager and Sr. Warehouse Manager, guiding them and holding them accountable.

· Lead, Manage, and be held Accountable for the Operations of the company.

· Lead, develop, and manage all operational processes from supply chain management to product fulfillment.

· Oversee all aspects of the Operations Center, ensuring all standards for quality, safety, and efficiency are met.

· Create and refine systems that allow for operational scalability as we expand.

· Ensure that devices are processed efficiently and at a low cost.

· Lead Operations to allow all Client terms to be met in a timely manner.

· Ensure that inventory management is accurate, forecasted correctly, and orders are fulfilled quickly.

· Collaborate with cross-functional teams to streamline workflows and maximize productivity.

· Monitor KPIs, identify areas for improvement, and implement data-driven solutions.

· Cultivate a strong, motivated team with a focus on continuous improvement.

· Lead and apply EOS processes and techniques in operations.

· Report to and work with the COO on all operational matters.

· Perform other related duties as assigned by the COO.

Qualifications/Requirements:

Education:

· Bachelor's degree in operations management, business administration, or related field.

Skills & Abilities:

· 3-5 years manufacturing leadership experience in a multi-products environment.

· 3-5 years Distribution experience including Receiving, Parcel and LTL shipments, and Inventory Management.

· Experience with a major ERP system (preferably NetSuite).

· Experience managing a facility with 60 or more people.

· Experience managing a product flow of $25M or greater (or 300k units or greater).

· Lean Manufacturing experience.

· Work Order management experience.

· Experience with value-added services associated with order fulfillment.

· Ability to convey complex ideas in a clear and understandable manner.

· Strong analytical and problem-solving abilities, with a talent for thinking outside the box.

· A leadership style characterized by direct and transparent communication, humility, and a willingness to admit mistakes.

· Experience with MS Office365– must be proficient with technology, learn systems quickly, and understand various software systems.

Other:

· Prolonged periods of sitting at a desk and working on a computer.

· Must be able to lift up to 40 pounds at times.

· Must be eligible to work in the US without sponsorship.

SLM takes pride in being an equal opportunity employer. We are committed to maintaining a diverse, equitable, and inclusive team. We do not discriminate against any individual based upon race, religion, gender (including pregnancy, childbirth, and/or related medication conditions), sexual orientation, gender identity, gender expression, color, sex, national origin, age, marital status, military/veteran status, disability, or any other characteristic protected by applicable law. Employment is decided by qualification, merit, and business needs.

Job Type: Full-time

Reports to: COO, sits on Leadership Team