Director of Operations| NOW Arena - Oak View Group

Oak View Group:

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry.  Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

 

More information at OakViewGroup.com, and follow OVG on Facebook, Instagram, Twitter, and LinkedIn. 

Overview:

Under the Assistant General Manager/General Manager supervision, the Director of Operations is responsible for all day- to – day and event-related facility operation. Additional responsibilities will include direct, supervise, and schedule all aspects of operations including operations crew, and working cooperatively with other departments to assure facility readiness and smooth operation of events.

 

This role will pay a salary of $80,000.

 

For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).

job expires 7/31/2024

About the Venue:

NOW Arena is an 11,800-seat multi-purpose family entertainment, cultural and sports center. Seating capacity for the arena ranges from 3,000-6,000 for theater shows; 9,400 for football, hockey, lacrosse and soccer games; 10,000 for basketball games and 11,800 for concerts. The Hideaway Brew Garden is adjacent to the arena where we provide live music and entertainment to the local community over the summer months.   

Responsibilities:

• Manage and supervise all day-to-day and event-related facility operation including setup/break down of equipment, stages, tables, chairs, pipe & drape, barricade, etc.
• Oversee all hiring, training, and scheduling of operation staff.
• Maintain a flexible work schedule that may at times include nights, weekends, overnights and holidays depending on show load-in, show hours and load out hours to assist facility staff and client and patron needs.
• Develop ongoing relationships, service agreements and interact with service providers.
• Participate in preparation and monitoring of annual facility budget.
• Track and manage department budget on weekly basis including purchase orders, expense reports, payroll, etc.
• Review and modify policies and procedures for facilities as required.
• Provide cost analysis for operations as it relates to facility management.
• Demonstrated ability to provide a high level of internal and external customer service.
• Perform all other duties and responsibilities as assigned.

Qualifications:

• Minimum of 5-7 years operations or event management experience in an Arena, Convention Center, Stadium, or similar public assembly facility.
• Excellent communication skills and organizational ability.
• Ability to anticipate problems and implement procedures to correct/resolve issues.
• Ability to perform effectively under significant pressure typically associated with meeting the demands and timetables of the entertainment industry.
• Considerable knowledge of safety regulations, OSHA, ADA and other federal, state, or local laws and regulations
• Knowledge of facility operating standards, building maintenance, changeover, custodial, personnel and office management
• Work independently, exercising judgment and initiative with minimal supervision.
• Maintain an effective working relationship with employees and others encountered through the course of employment.

Strengthened by our Differences. United to Make a Difference.:

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

EEO:

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.