Director of Operations - Gesture

Job Title: Director of Operations
Company: Gesture
Location: New York, NY - NON-REMOTE / NON-HYBRID
Type: Full Time
Salary: $87,574 - $118,739

This position does not offer remote work options and necessitates your presence at our NYC office. We ask that you apply ONLY if working from our NYC office is indeed feasible for you at this time.

About Us: Gesture is a leading e-commerce and logistics-delivery technology driven company, known for its innovation, global reach, and impact on how people demonstrate a sense of appreciation and gratitude towards one another. We are focused on developing groundbreaking products and services that revolutionize the way people connect, communicate, and interact using tangible, premium products and gifts.

The Director of Operations will lead our operations team and drive operational excellence across the organization. In this critical role, you will be responsible for optimizing processes, systems and supply chain to maximize efficiency and profitability. The Director of Operations will collaborate closely with cross-functional teams to achieve operational goals and deliver an exceptional customer experience.

Key Responsibilities:

Operational Strategy

• Develop and execute the overall operations strategy aligned with company goals
• Identify opportunities for process improvement and implement solutions
• Lead major operational initiatives and change management efforts

Team Leadership

• Hire, train and manage a high-performing operations team
• Foster a culture of continuous improvement, accountability and excellence
• Provide coaching and mentorship to develop team capabilities

Process Optimization

• Analyze current processes and KPIs to identify gaps and inefficiencies
• Streamline workflows and automate manual processes where possible
• Establish and monitor metrics to measure operational performance

Supply Chain Management

• Manage relationships with suppliers and supply chain partners
• Optimize inventory management and demand planning processes
• Ensure on-time delivery and order fulfillment to meet customer expectations

Financial Management

• Develop and manage the operations budget and forecast
• Identify cost-saving opportunities and implement expense controls
• Provide financial analyses and reports to leadership

Qualifications:

• 7-10 years of progressive operations experience, preferably in e-commerce/tech
• Proven track record of driving operational efficiency and excellence
• Strong analytical skills and data-driven decision making ability
• Experience with supply chain management and process improvement
• Excellent project management and change management skills
• Strong people management and leadership skills
• Exceptional communication, collaboration and influencing skills
• Bachelor's degree required, MBA or advanced degree preferred

Leadership Qualities:

• Assertive and results-oriented, with a sense of urgency
• Influential leader who can rally teams around a vision
• Energetic and positive attitude, even in challenging situations
• Active listener who seeks to understand before being understood

Benefits:

• Competitive salary and performance-based bonuses
• Stock options
• Unlimited PTO
• Comprehensive health benefits
• 401(k) retirement plan
• Professional development opportunities
• A collaborative and innovative work environment

If you're an experienced operations leader looking to make an impact, we encourage you to apply and join our team at Gesture.

Interested candidates should submit their resume, a cover letter, and any relevant experience or projects. In your cover letter, please highlight your relevant skills, experiences, and motivations for applying to this position.

Join us in driving operational excellence and success in the e-commerce, delivery and tech industry. We look forward to welcoming a motivated and talented operations leader to our team!

We strongly encourage you to start by downloading our app. In addition, please visit gesture.vip at your earliest convenience to learn more about the company.