Director of Operations - Heaven Mayhem

About Us: 

Founded in 2022, Heaven Mayhem is a vintage inspired accessories label, driven by a desire to produce timeless, yet distinct pieces. We have a passion for bold design and quality craftsmanship, we specialize in creating unique jewelry and accessories that merge creativity with everyday functionality. At Heaven Mayhem, we don’t just follow trends - we set them, we’re passionate about innovative fashion. Our team anticipates the customer needs and stays ahead of the curve. We pride ourselves on a dynamic, proactive approach to delivering high-quality products and exceptional customer service to our clients nationwide. 

Role Description:

The Director of Operations will oversee all aspects of the company’s operational strategy ensuring alignment with the organization’s goals and values. This leader will manage day-to-day operations, streamline processes, and drive growth while maintaining a strong focus on supply chain, manufacturing, planning, product quality, customer satisfaction, and team development. The role requires cross-functional collaboration with design, marketing, sales, and production teams to ensure operational excellence and scalability. This person will report directly to the founder and CEO, to ensure a seamless internal operation and a supply chain that scales to meet the needs of a fast-growing business. 

Key Responsibilities:

• Lead, manage, and optimize the end-to-end supply chain, including inventory management, logistics, and production efficiency. 
• Ensure adherence to quality standards, vendor agreements, and brand guidelines.
• Prepare, monitor, and manage operational budgets with the accounting team, aligned with business objectives. 
• Identify opportunities for cost savings and implement process improvements to enhance financial efficiency while maintaining quality.
• Oversee procurement processes, including strategic vendor negotiations, cash flow optimization, and contract management. 
• Manage and regularly evaluate supplier and vendor performance to maintain consistent service and product quality.
• Identify risks, develop mitigation strategies, and implement comprehensive preventative measures to minimize disruptions.
• Develop and execute continuous improvement initiatives to enhance operational workflows, reduce inefficiencies, and elevate customer satisfaction.
• Leverage performance data and market insights to identify growth opportunities and prevent, or reduce operational risk to the business. 
• Adjust operational strategies to align with evolving market conditions and business goals in a timely and flexible manner.
• Support the timely, high frequency launch of various new products, in various categories across jewelry, apparel, and more. 
• Manage all 3PL/ distribution warehouse operations and daily challenges associated with storing, kitting, and shipping products to customers in a timely and increasingly efficient ways 
• Guarantee seamless delivery of any/all Retail/ Wholesale shipments to a growing number of B2B customers and tracking all relevant actions, paperwork, and processes necessary for fulfillment of those orders with strict adherence to vendor guidelines to ensure compliance with retailers. 
• Partner with sales, marketing, and customer service teams to align operational strategies with customer expectations. Facilitate open communication across departments to ensure cohesive planning and execution.
• Monitor customer feedback and operational performance to identify areas for improvement. 

Benefits:

• $140,000 - $160,000, salary commensurate with experience
• Performance-based bonuses
• Employee discounts on our stunning jewelry collections.
• Opportunities for professional development and career advancement in a growing company.

Equal Opportunity Employer: Heaven Mayhem is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Note: The above job description is designed to outline the primary duties, qualifications, and job scope. It is subject to change based on the needs of Heaven Mayhem.

Application Process: Interested candidates are encouraged to submit a resume and cover letter outlining their qualifications and why they are interested in joining our team. We look forward to reviewing your application and discussing how you can contribute to our continued success.