Director of Operations - Benchmark Products

Position Summary

The position is accountable for leading the Operations teams of the company, including customer service, warehouse operations, cleanroom packaging team, purchasing, and IT/facility infrastructure. This position is responsible for ensuring compliance with the company’s ISO 9001:2105 Quality System and Standard Operating Procedures. This position reports directly to the CEO and will play a critical role in developing and implementing key strategic projects, such as advanced inventory planning capabilities, customer service tools, and facility enhancements and maintenance.

Responsibilities include:

Customer Service

• Lead and develop team consisting of Supervisor and 4 Customer Service Representatives
• Ensure customer service level is at or above 97%
• Assess opportunities to improve team efficiency through process and technology enhancements
• Maintain service level reporting, and improve tracking on customer backorder levels
• Ensure team is properly staffed to support company growth targets

Purchasing

• Manage one senior inventory planner
• Utilize our forecasting tool and reporting to assist decision making process to reduce inventory turns
• Partner with VP of Finance to ensure appropriate inventory stocking strategies
• Implement process to proactively manage inventory with expiration dates

Operations and Logistics

• Drive efficiency and productivity initiatives to support company growth objectives, deliver higher service, and improve cost
• Implement production planning processes for cleanroom production teams. Accountable for safe, effective, and adequate finished good inventory levels in line with forecasted demand
• Develop a process for growth in our BBS product line that includes staffing our BBS cleanroom, production management, and component purchasing
• Lead team consisting of Warehouse/Inventory Manager, 4 Warehouse Associates, 10 Cleanroom Packaging Associates, and variable levels of temporary employees
• Maintain reporting on warehouse capacity, develop metrics and tracking capabilities to assess warehouse labor needs, efficiency, and quality
• Ensure adherence to company Standard Operating Procedures, customer shipping requirements, and warehouse processing policies
• Properly staff warehouse and cleanroom packaging teams and develop a plan to support company growth targets
• Coordinate facility maintenance needs and requirements
• Support and coordinate IT enhancement projects

Quality Management

• As head of Operations, ensure the company’s quality system and standard operating procedures are executed and adhered to
• Periodically review standard operating procedures, and ensure staff is properly trained
• Participate in customer audits and work closely with our Quality Manager to ensure we are continuously audit-ready
• Partner with the lead Engineer of BBS to ensure tubing assemblies and delivery dates meet customers’ quality expectation

Qualifications

• Bachelor's Degree in Operations Management, Supply Chain, or similar
• A minimum of 7 years of progressive operations management experience
• Professional experience in Distribution or Manufacturing Organization, Pharma or Healthcare industry is a plus
• Proficiency with Sage ERP systems, warehouse management systems, and MS Office (Excel, Word, PowerPoint) is highly desired
• Exposure to ISO 9001:2015 Quality Systems/Processes and in-process improvement is desired

Skills/Abilities/Competencies

• Initiative - comfortable acting with a sense of urgency, willing to challenge others when appropriate
• Integrity - unquestionable moral character with high integrity
• Communication - excellent communication (written and verbal) and interpersonal skills
• Relationship Building – record of establishing and maintaining professional working relationships with customers, co-workers, sales reps, vendors, investors, etc.
• Problem Solving & Decision Making - ability to identify problems, collect/analyze financial data, and willing to make sound business decisions after analysis
• Customer Focus – ensures processes and team are oriented around customer needs and commitments
• Results Orientation & Business Thinking – focused on outcomes with consideration for integrated business processes
• Drive & Energy - ability to initiate and conduct multiple projects simultaneously, independently and in a supportive team environment
• Adaptability – the ability to adjust to new conditions based on company initiatives and customer needs
• Process Improvement - focus on details, excellent follow-up/follow through
• Organizing & Planning – knows how to get things done in a thoughtful, planful and orderly manner