Director of Operations at Merraine Group, Inc.

Join an award-winning, Federally Qualified Health Center that provides quality, integrated medical, dental, and behavioral health care for the Jewish community.

Position Focus Director of Operations

Strategic Leadership

• Collaborate with the COO and the senior leadership team to develop and implement strategic initiatives that enhance clinic operations and achieve organizational goals.
• Provide leadership, guidance and supervision to department managers and staff to ensure alignment with organizational objectives.
• Build and maintain a departmental structure, operating standards and practices that are responsive and adaptable to evolving business needs.
• Conduct regularly scheduled meetings and training to motivate staff for success, promote team building, create professional and technical skill development, and establish and maintain effective working relationships.

Operational Efficiency

• Oversee the day-to-day operations of the clinics at all sites, including patient flow, scheduling, staffing, efficiency, productivity and financial performance.
• Develop and implement policies, procedures, and protocols to streamline operational processes and enhance the overall patient and provider experience.
• Integrate technology to enhance the overall patient and provider experience by automating and streamlining tasks.

Process Improvement

• Drive initiatives to maintain and improve patient experience in every encounter, including creating and monitoring key performance indicators (KPIs), conducting regular audits, and implementing quality improvement measures.
• Collaborate with clinical and administrative staff to identify opportunities for process improvement and implement best practices to ensure high-quality healthcare delivery.

Patient Experience

• Champion a patient-centered approach by setting clear customer service standards and expectations and ensure that the centers maintain high standards of patient satisfaction.
• Oversee patient feedback mechanisms and implement strategies to address patient concerns and enhance the overall patient experience.

Financial Assessment

• Collaborate with the Finance Department to assess financial performance, identifying key areas for optimization to maximize revenue generation while maintaining the highest standards of care.
• Utilize data-driven insights and financial analysis to develop strategies that enhance operational efficiency and revenue growth opportunities.
• Implement proactive measures to address any financial challenges or inefficiencies, ensuring a sustainable financial model that supports our mission of providing quality healthcare services to our community.

Effective Communication

• Develop and implement effective communication between all sites. This may include the use of communication tools, regular meetings or digital formats.
• Establish clear communication channels to ensure information flows smoothly between departments, sites and clinal and administrative staff.

Organization and Community

• This is an award winning, and growing FQHC that caters to the Jewish community.
• This is one of the quickest growing and most popular areas that is central to Jewish life on the east coast.

Requirements for Director of Operations

Bachelor's degree in a relevant field (Business, Healthcare etc.)

Proven experience in project management and/or leadership position.

Demonstrated experience in successfully leading and executing projects.

Excellent leadership, communication, and interpersonal skills.

Strong problem-solving and decision-making abilities.

Highly organized and detail oriented.

Proficient in healthcare management tools and software.

Relocation assistance is provided