Director of Operations (Hospitality) - Stratton Amenities

We are seeking an experienced Director of Operations with a proven background in senior-level management within the hospitality, luxury hotel, upscale guest services, or multifamily industries to lead our Northeast region.

Stratton Amenities is a hospitality company specializing in Residential and Corporate Amenity Management Services for the multifamily industry across multiple U.S. markets.

The ideal candidate is a results-driven leader with a strong operational foundation, exceptional client relationship skills, and a passion for delivering unparalleled service.

This role requires a demonstrated ability to oversee large-scale operations, lead high-performing teams, and build long-term partnerships with clients. The Director of Operations will drive operational excellence, client satisfaction, and team performance throughout the region.

Responsibilities

• Develop and implement operational strategies that align with company goals and client expectations.
• Oversee day-to-day operations across the Northeast region, ensuring efficiency, consistency, and adherence to company standards.
• Build and maintain long-term, trusting relationships with clients through regular communication and on-site engagement.
• Lead and motivate teams to achieve optimal performance, providing coaching, training, and support as needed.
• Conduct ongoing evaluations of operational processes and develop solutions to improve efficiency, service quality, and profitability.
• Collaborate with executive leadership to define performance benchmarks and long-term growth strategies for the region.
• Monitor and manage regional financial performance, ensuring budgets and financial goals are met.
• Represent the company with professionalism and hospitality, fostering strong relationships with internal and external stakeholders.
• Address operational challenges and respond to urgent matters with speed and efficiency.

Qualifications

• Extensive experience in regional or multi-unit operations, specifically within the hospitality, luxury hotel, upscale guest services, or multifamily property management industries.
• Demonstrated success in leading teams, driving operational excellence, and building client relationships.
• Strong problem-solving and decision-making abilities with a hands-on leadership style.
• Exceptional interpersonal, verbal, and written communication skills.
• Proficiency in Microsoft Office and business management tools.
• High level of emotional intelligence, with the ability to inspire and motivate teams.
• Bachelor’s degree in business, hospitality, or a related field is required.

Requirements

• Ability to travel as needed within the Northeast region.
• Proven experience managing regional operations and delivering exceptional results.
• Passion for cultivating a culture of excellence through coaching, training, and leadership.

At Stratton Amenities, we value diversity, inclusivity, and professional growth. We are committed to fostering a collaborative environment where team members are empowered to innovate and excel. This role offers an opportunity to make a lasting impact on the organization’s success and growth within the Northeast region.

Join our team and be part of a company that defines excellence in hospitality services.