Director of Operational Integrity - Industrial Fumigant Company

Responsibility over regulatory, compliance, safety, training and quality assurance. The objective is to create opportunities for the spread of excellence in field operations, resource center operations and training.

This position is based in Lenexa, KS office with occasional field travel when necessary and reports to the Executive Vice President / General Manager.

At IFC, we put people first. We make sure our valued IFC teammates have the tools, support, and training they need to deliver a delightful experience to every customer. Our friendly and warm work environment means great work gets recognized and rewarded. If you take pride in going above and beyond to make a team member or internal customer or employee smile, you could be IFC’s next all-star player.

The Successful Candidate Will...

• Establishment, implementation, and development of annual Quality Assurance program by site to support continuous improvement of Business Operations
• Ensure regulatory compliance of all field personnel
• Development of external training materials and classroom offerings
• Development of current new hire training strategies while ensuring process remains forward thinking and at the forefront of the industry
• Ensure Industry Best Practices of Safety programs are being met and lead our decisions
• Successful implementation of programs and policies
• Meeting regulatory and DOT requirements
• Oversee Fleet management and Warehouse/Purchasing operations
• Complete other duties as assigned

Key Metrics Used to Measure Success

• Business Impact (Customer retention, employee retention, revenue growth, profit margin)
• Internal and external customer satisfaction
• QA/QC audit capture rate
• AFR/IFR
• Driving performance metrics
• Learning transfer and knowledge retention of the training programs

A Successful Candidate Will Demonstrate The Following Key Competencies...

• 100% Responsibility – demonstrating ethical behavior, having high integrity, honesty, taking ownership of actions
• Relationship Building – extending trust, building credibility, exhibiting interpersonal skills
• Effective Communication – speaking, writing, listening with empathy
• Productive Conflict – challenging ideas and the status quo contributing to better team solutions
• Generates Commitment – creating clarity and alignment, getting buy in
• Active Accountability – holding self and others accountable to results and behaviors, creating a culture of accountability
• Gets Results – managing own work and work of others to achieve collective results of the team, driving high performance
• Leadership Impact – Influencing effectively, being emotionally savvy, being a living example, creating a clear and consistent vision, inspiring others, having strong leadership presence
• Makes People Better – developing others to achieve high performance using a variety of development techniques: class delivery, coaching; face to face and remote
• Business Acumen – having an appropriate level of industry knowledge, understanding how the business makes money, managing a budget, getting results within budget, using lead and lag measures to manage performance
• Strategic Thinking – seeing the big picture and building plans to drive execution
• Technical/Functional Excellence – having a functional proficiency in instructional delivery, performance support, coaching; has appropriate level of instructional design knowledge
• Self-Aware/Learner – continuously getting better in competencies and responsibilities

We Offer…

• Competitive base salary plus an annual bonus opportunity
• Comprehensive benefits package including medical, dental, vision
• Company paid life & AD&D insurance
• 401(k) plan with company match
• Employee stock purchase plan (ESPP) with discount
• Paid Time off and holidays
• Employee discounts, tuition reimbursement, dependent scholarship awards

Why IFC?

• IFC is the #1 pest management company in the food supply chain industry
• IFC has successfully serviced valued customers since 1937
• Founded in 1937, IFC has developed a market-leading reputation for providing consistent, reliable and high-quality service to our clients
• IFC is a financially stable company and is growing as a subsidiary of Rollins, Inc., (NYSE: ROL), headquartered in Atlanta, GA
• The Pest Management Industry is rapidly growing and is a recession-resistant business with a long track record of protecting people’s property and health
• As the industry leader, we value PEOPLE, PROGRESS and PROFESSIONALISM

#INDTB2024

Minimum Requirements:

• Bachelor’s degree
• Must successfully pass pre-employment background and drug screen
• Possess a valid driver’s license with good driving record
  10+ years of management experience
• Strong proficiency with the Microsoft Office Suite skill to include Excel, Microsoft Word, Outlook, and Powerpoint
• Ability to collaborate effectively across the organization
• Ability to travel up to 25% as needed, including overnight

Preferred Qualifications:

• 5 years experience with OSHA, DOT, and personnel training
• Graduate degree in related field
• Applicable pest licensing and prior pest control experience
• Multi-state experience operations experience 

Physical Demands / Working Environment:

Candidates must meet physical job requirements and safely perform the job duties with or without accommodations:

• Must be physically able to operate a variety of machines and equipment including computer, office equipment, telephone, etc.
• Physical demands are essentially those of sedentary work
• Tasks may require extended periods of time at a keyboard or workstation

IFC is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities