Director of Nursing - Osborn Family Health Center

POSITION SUMMARY: The Director of Nursing is responsible for planning, organizing, coordinating, implementing, and evaluating the management, administrative operations, and clinical practice activities. He/she directs the Quality Improvement activities and Quality Monitoring for the Health Center. He/she oversees the daily activities of the Risk and Claims Manager. He/she oversees and manages nursing staff, certified medical assistants, and patient navigators.The Director of Nursing ensures that clinical services are coordinated to provide a seamless, integrated system of care that is high value, cost effective and customer focused. He/she is committed to creating a work environment that fosters pride, teamwork and continuous learning and associate ability to meet patient needs. He/she must have knowledge of specialty services and related clinical standards and be aware of the changing health care environment locally and nationwide. The Director of Nursing must possess outstanding verbal and written communication skills and have an understanding and acceptance of Standards of Service Excellence.

SPECIALIZED SKILLS: Ability to organize, prioritize, and manage multiple projects: lead and mentor others as needed to accomplish projects; ability to think critically, develop conceptual designs for clinical services and plan and organize successful projects; demonstrates the ability to function autonomously and is an independent decision maker; demonstrates effectiveness as a group leader and participant and the ability to collaborate with multiple members of the health care and administrative leadership team; ability to demonstrate knowledge and skills necessary to manage care appropriate to the age of the patient served within areas of responsibility; incorporates knowledge of the principles of growth and development into service design and possesses the ability to assess data reflective of the patients age specific needs.

PRIMARY ACCOUNTABILITIES:

Manages the day-to-day activities in accordance with Health Center policies and procedures.

• Analyzes and resolves problems independently as appropriate
• Knows how and when to refer decisions to others
• Verbal and written communications are consistently appropriate, clear, and accurate
• Listens to and responds to others appropriately
• Contributes to the development, maintenance and administration of up-to-date heath center policies and procedures
• Is knowledgeable of and consistently enforces all Health Center policies and procedures
• Ensures clinical compliance with external regulatory bodies and other review and standards boards
• Actively participates either individually or as a team member on committees and in special projects
• Encourages associate participation
• Shows integrity and courage in addressing challenges

Leads and facilitates the measurement and analysis of the organizational Quality Improvement/Quality Assurance Program.

• Organizes, facilitates and/or coaches multidisciplinary quality improvement teams in conducting performanceimprovement activities and process design.
• Collaborates with Osborn's QI/QA representatives to become a committee whose goal is to identify opportunities for improving quality of services.
• Fosters development of a culture of Quality Improvement and safety, and a learning environment that empowers, enriches, and supports associates and teams in order to provide high-quality, cost effective services
• Responsible for developing goals and Quality Improvement measures and for coordinating the process of collecting, reporting and analyzing data that represents outcomes.
• Leads development of a culture of Quality Improvement and safety, and a learning environment that empowers, enriches, and supports associates and teams in order to provide high-quality, cost-effective services.
• Provides leadership in identifying areas for improvement and developing the outcome measurement, analytics and Improvement process.
• Identifies key metrics on an annual basis to measure performance in clinical specialties: Obstetrics, Pediatrics andFamily Practice.
• Seeks medical staff and associate input into the design and implementation of processes to support excellence in thedelivery of patient care and health.
• Identifies necessary actions to achieve outcomes using data from patient concerns, literature, and events to identify ongoing QI/QA activities.

Contributes to the development on annual goals, objectives and departmental budget and actively facilitates the achievement of budgeted goals and cost objectives and the on-going evaluation of results.

• Assists with the development of annual goals and objectives in accordance with the Health Center's strategic plan
• Forecasts departmental activity and resource needs and provides input to the development of the annual budget including technology needs.
• Actively facilitates the achievement of budgeted goals and cost objectives.
• Interprets budget to staff and sets expectations for staff involvement in cost containment.

Responsible for the selection, training, managing, scheduling and/or development of non-provider clinical staff

• Thoroughly and accurately evaluates performances of other licensed clinical providers over the past year.
• Discusses evaluation and develops specific action plans to improve or enhance staff performance aligned with the goals of the Health Center.
• Provides feedback throughout the year to help other licensed clinical providers meet standards.
• Ensures that clinical employees are properly educated to perform assigned duties.
• Consistently plans for the adequate clinical staffing of the unit in coordination with Practice Manager.
• Implements guidance, counseling and the disciplinary process with diplomacy and skill
• Ensures accountability for and participation in the orientation process

Develops and maintains a service orientation in performing duties with fellow associates, patients, medical staff and visitors.

• Consistently maintains an effective service-oriented approach in working with health center staff and visitors
• Maintains working relationships that reflect mutual respect, courtesy, and a professionalism
• Monitors patient satisfaction indicators and develops corrective action plans when indicators fall below established threshold.

Provides for the provision of Professional Standards of Clinical Care.

• Ensures the implementation of standards of care, care delivery model, policies and procedures, that guide and support the provisions of care to patients served
• Ensures that clinical staff provides care that meets the patient's individual care needs based on established standards

POSITION REQUIREMENTS:

Education

• Bachelor's Degree in Public Health, Business, Healthcare Administration, or related field of study required. Master's degree preferred.
• RN License
• CPR for Healthcare Providers

Experience

• Demonstrated success in leadership in a community health care facility for a minimum of five consecutive years

The following statements reflect the general duties, responsibilities and competencies considered necessary to perform the principal functions of the job and shall not be considered as a detailed description of all work requirements that may be inherent in the position.

Osborn Family Health Center is a Federally Qualified Health Center (FQHC), located in Camden, N.J, Equal Opportunity Employer.