Director of Managed Services - Motive Workforce Solutions
Tustin, CA 92780
About the Job
We are currently looking for a Director of Managed Services to work alongside our leadership team to build the foundation of a Managed Services department. Our end goal is to have a team capable of developing and implementing processes and procedures to provide world-class technical support to our customers and to generate increased revenue.
The essential duties of the position include:
- Developing and implementing service policies, standards, and procedures to align with the company's goals.
- Monitoring and evaluating the effectiveness, quality, and overall customer satisfaction with our technical support program.
- Establishing, nurturing, and maintaining relationships with customers, partners, and vendors.
- Analyzing and reporting on service metrics with defines SLAs and SLOs, driving service innovation, and ensuring compliance with relevant laws and regulations.
- Analyzing custom feedback, performing root cause analysis, and developing corrective action plans.
- Working closely with the Sales, Marketing, and Product Development teams to ensure our customers' needs are understood and met.
- Collaborating with the IT team to resolve service issues promptly and effectively.
- Planning and managing departmental budgets; hiring, training, coaching, and motivating subordinate staff.
The ideal candidate for this role will bring innovative ideas and know-how to the table, with the ability to lead and motivate a team of Service and Technical professionals. To be considered for the position, candidates must possess the following knowledge, skills, and abilities:
Must Have:
Minimum 5 years of leadership in a Managed Service Provider (MSP) .
- A combination of technical, managerial, and interpersonal skills.
- Education and experience in service operations.
- Knowledge of Network Operations Center (NOC) preferred
- Knowledge of private wireless networks preferred
- Proficiency in service management tools, systems, and methodologies.
- Strong problem solving, decision making, and analytical skills
- Able to lead, inspire, and and communicate effectively with diverse teams and stakeholders.
- A customer-oriented mindset that is quality focused and results driven.
- A bachelor's or higher in business administration, engineering, computer science, or related field.
Base Salary 100-150k + company vehicle + annual bonus
The ideal candidate for this role will bring innovative ideas and know-how to the table, with the ability to lead and motivate a team of Service and Technical professionals. To be considered for the position, candidates must possess the following knowledge, skills, and abilities:
Must Have:
Minimum 5 years of leadership in a Managed Service Provider (MSP) .
- A combination of technical, managerial, and interpersonal skills.
- Education and experience in service operations.
- Knowledge of Network Operations Center (NOC) preferred
- Knowledge of private wireless networks preferred
- Proficiency in service management tools, systems, and methodologies.
- Strong problem solving, decision making, and analytical skills
- Able to lead, inspire, and and communicate effectively with diverse teams and stakeholders.
- A customer-oriented mindset that is quality focused and results driven.
- A bachelor's or higher in business administration, engineering, computer science, or related field.
Base Salary 100-150k + company vehicle + annual bonus
Source : Motive Workforce Solutions