Director of Maintenance - Afton Properties

Afton Properties, Inc. is a full-service Real Estate Management Company. Our hands-on ownership and management style, paired with our knowledge of industry standards and operations standards, has allowed us to grow significantly since the corporation's birth. One of our highest priorities is for our tenants to live in healthy and safe environments and receive the individual attention and focus they deserve. Our long-term vision leads us to prioritize our property's upkeep and maintenance to ensure our residents feel pride in residency. To attain these standards for the tenants and owners, we require employees committed to working with the highest standards in their work ethic.

Job Summary: The Director of Maintenance Operations is responsible for overseeing the physical assets, general maintenance repairs, apartment make-readies, developing and implementing preventive maintenance, and construction or rehabilitation projects for multiple apartment communities. The candidate must be a self-starter, able to manage multiple complex projects and tasks simultaneously and influence, train on systems procedures and develop relationships at all organizational levels.

Director of Maintenance Operations

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following but are not limited to the job specifications contained herein.

• Understand and commit team members to Management Standards. Ensure personal leadership is focused first on people and mission.
• Build strong teamwork throughout operations and between Management and support functions. Engage all employees from a servant leadership perspective and model expected work ethic.
• Responsible for providing leadership, supervision, and direction to all maintenance staff, including maintenance technicians, porters, and housekeepers.
• Responsible for implementing policies, standards, and procedures relating to the overall maintenance and upkeep of the properties.
• Responsible for hiring, including interviewing, hiring, training, and directing the work of the employee(s).
• Collaborate with operations and executive leadership to develop training programs for all Maintenance staff, incorporating impactful training methodology, change management, and process improvement solutions.
• Provide specialized training and guidance to all maintenance employees as required.
• Manages new hire training and development in the maintenance department and tracking and maintaining files on the completed training.
• Measure progress and effectiveness of training through capturing feedback and gathering data through observation and testing.
• Conducts periodic performance evaluations for new hires and annual evaluations for all maintenance staff under their portfolio.
• Responsible for supervising maintenance staff at their respective building(s), providing guidance in understanding and adhering to Company policies, standards and procedures.
• Coordinate with the Community Manager and HR in safety meetings and monitor staff in adherence to the company safety protocols to prevent work-related injuries.
• Maintains safety logs for training meetings for all topics and each project.
• Reports all work-related injuries within 24 hours of occurrence, investigates injuries and submits all needed documents to the Community Manager, Regional Manager, and HR.
• Will work with the Asset Manager and Regional Director of Operations to review financial statements on the Year to Date expenses and expenditure patterns and better forecast budget amounts.
• Will conduct a semi-monthly meeting with the Regional, Manager and Maintenance Supervisor to review property goals and issues.
• Perform building inspections and create checklists for the maintenance team to include with their routine work.
• Manage property goals, standards, and compliance by inspecting unit turns for painting, flooring, appliance, hardware, and system needs to confirm status, quality check, completion, and turn times.
• Recognize any mechanical, structural, electrical, safety, or operational concerns at select properties and be able to create a standard for remediation.
• Coordinate the vendors needed for performing these tasks to ensure we comply with our company policy on unit turnover.
• Responsible for and in conjunction with the Property Manager, managing all maintenance-related and capital improvement activities, ensuring that the maintenance budget is managed effectively.
• Responsible for monitoring turnovers, general maintenance, repairs, maintaining fire systems, grounds upkeep, pool upkeep, and overall upkeep of the property.
• Responsible for developing scopes of work for small improvements/services and seeking out qualified contractors to bid for the work.
• Developing and maintaining relationships with vendors, negotiating to price, collaborating on the approved vendor list, keeping vendor list updated, and publishing the list for the properties.
• Responsible for maintaining the required property uniform and ensuring a professional appearance and attitude for all service, custodial, and grounds personnel.
• Responsible for providing assistance to maintenance staff in the following areas: assisting with work orders, repairs, and maintaining paint, carpet, appliances, plumbing, heating, and air conditioning, etc.
• Must be aware of and operate within OSHA (Occupational Safety & Health Act) standards and company safety policies at all times.
• Provide excellent customer service to residents and staff.
• Create a preventative maintenance program for all property, including HVAC plumbing, roofing, and electrical.
• Other duties as assigned or required by the property manager.

Job Requirements:

• A Two-Year associate's degree or long tenure in any Building Construction Trade is recommended.
• Certifications related to HVAC, Electrical, and Plumbing.
• Prior experience in a similar role as a team leader.
• Strong communication ability, both verbally and in writing.
• Knowledge of Building systems related to heating and cooling, plumbing, electrical, sewer, fire sprinkler systems, and low voltage.
• Knowledge of precision measuring instruments or electronic testing devices.
• Knowledge of the use of hand and power tools.
• Ability to write reports, business correspondence, and procedures.
• Ability to effectively present information and respond to questions from supervisors, peers, vendors, and government agencies.
• Preferably bilingual in English/Spanish (written and oral).
• Knowledgeable of laws pertaining to property management (Fair Housing, OSHA, State, Local, etc.)
• Proven ability to supervise and lead a large team.
• Excellent problem solving, multi-tasking, and organizational skills.
• Ability to travel to other regional locations for work, training, meetings and other work-related activities.
• Will require the use of personal or company vehicle, or electrical cart.
• Must be willing to work indoor/outdoor environments, in all weather conditions.
• Willingness to work after hours and on weekends as needed.
• Adhere to the time management systems, attendance policy, and safety regulations.
• Strong organizational and time management skills.
• Self-motivated and independent, able to work in a team environment.

Typical Work:

• Environment/Conditions: In constant movement around property visiting different work locations.
• Essential Functions/Physical Requirements: Lifting and caring material, installing items including electrical, cleaning, organizing, cleaning out units, water heater, and plumbing maintenance, hauling large trash, and moving large items such as furniture and appliances.
• Computer Skills: Google and Microsoft Office Suite, Yardi, Internet search engines. Familiar with smartphones and tablets
• Equipment Used: Hand Tools, power tools, ladders, yard maintenance equipment, dollies, vacuum, electric tools, air compressor, cleaning products, golf carts. Shampoo machine, vacuum cleaner, stripping machine, Whittaker machine, A type ladders, power and hand tools, pressure washer, drain line cleaner, concrete grinder machine, tile cleaner, electrostatic disinfectant sprayer, phone, fax, PC, tablet.
• Travel: Occasional driving required locally for company business. Must have a valid California Driver’s License, proof of current vehicle insurance, and a driving record that meets the Company's insurer’s criteria; must be able to use own vehicle in the course and scope of work.

Benefits:

• Medical, Dental, and Vision options with Employer Contribution.
• 401K + Matching: Eligible after 30 days of employment.
• 20% Rental Discount: Eligible to qualified full-time employees after 6 months of employment.
• Paid Vacation.
• Paid Sick Leave: 56 hours of sick leave.
• Paid Holidays: New Year's Day, MLK Day, Presidents Day, Memorial Day, Independence Day, Labor Day, Veterans Day, Thanksgiving Day and the day after, Christmas Eve, Christmas Day and flexible Birthday Holiday.

Afton Properties, Inc. is a full-service Real Estate Management Company. Our hands-on ownership and management style, paired with our knowledge of industry standards and operations standards, has allowed us to grow significantly since the corporation's birth. One of our highest priorities is for our tenants to live in healthy and safe environments and receive the individual attention and focus they deserve. Our long-term vision leads us to prioritize our property's upkeep and maintenance to ensure our residents feel pride in residency. To attain these standards for the tenants and owners, we require employees committed to working with the highest standards in their work ethic.