Director of IT & Enterprise Systems Management - Mat-Su Health Foundation

Director of IT & Enterprise Systems Management
FLSA Classification: Exempt
Reports to: Chief Operating Officer
Salary Range: $97,633 - $112,132
To Apply, please visit: https://www.healthymatsu.org/employment
Application Deadline: Open Until Filled

JOB DESCRIPTION:

About the Foundation
Mat-Su Health Foundation (MSHF) is the official business name of Valley Hospital Association, Inc., which shares ownership in Mat-Su Regional Medical Center. In this capacity, MSHF board members and representatives actively participate in the governance of Mat-Su’s community hospital to protect the community’s interest in this important healthcare institution. The MSHF mission is to improve the health and wellness of Alaskans living in the Mat-Su and the tools it uses include grantmaking, convening of local partners, and policy change. MSHF’s work has resulted in significant improvements in systems that support the health of Mat-Su residents in areas such as behavioral health, child welfare, crisis response, community connections, workforce development, transportation, housing, and senior services.

Position Summary
The Director of Information Technology and Enterprise Security is a critical role within the Mat-Su Health Foundation, responsible for developing, implementing, and maintaining robust technological operations and security measures to safeguard the Foundation's assets.
These assets include but are not limited to: employee systems and records; grantee information; financial data and digital banking relationships, IT infrastructure hardware (e.g. servers, workstations, mobile devices, network equipment, routers, switches and firewalls); software (e.g. operating systems, apps, databases, etc.); network resources (e.g. internet connectivity, intranet systems, VPNs and, Wi-Fi networks); cloud resources; physical assets (e.g. server rooms and office spaces containing IT equipment); communication systems (e.g. email, VoIP, instant messaging platforms and video conferencing tools; access credentials (user accounts, passwords, authentication tokens and, digital certificates) and; backup and recovery systems (e.g. data backups, disaster recovery and business continuity plans).
This position will lead the organization's IT strategy, oversee cybersecurity initiatives, and drive the integration of innovative technologies, including Artificial Intelligence, to enhance operational efficiency and protect against cyber threats.

Job Responsibilities:

Leadership
•Develops and executes a comprehensive IT and cybersecurity strategy aligned with the Foundation's mission and objectives.
•Leads the planning and implementation of new technologies and systems upgrades to enhance organizational efficiency and security.
•Collaborates with the executive leadership team (ELT) to establish IT governance policies, internal standard operating procedures (SOPs), and best practices.
•Supervises and manages relationships with external IT vendors and consultants.
•Provides regular reports and updates to the Chief Operating Officer and ELT on IT initiatives, security status, and risk assessments.
•Fosters a culture of innovation and continuous improvement within the Foundation.
•Creates and implements a long-term technology roadmap aligned with the Foundation's growth objectives.
•Implements cost monitoring capabilities to track and optimize IT expenditures.
•Develops and maintains a strategic recapitalization plan for IT infrastructure and systems.
•Conducts regular cost-benefit analyses for major IT investments and initiatives.

Cybersecurity
•Designs and implements robust cybersecurity measures to protect against threats such as data breaches, malware, and social engineering attacks.
•Conducts regular security audits and vulnerability assessments to identify and address potential weaknesses in the Foundation's IT infrastructure.
•Develops and maintains an incident response plan to effectively manage and mitigate cyber-attacks.
•Implement and manage advanced threat detection and prevention systems.
•Oversees the Foundation's data backup and disaster recovery processes to ensure business continuity.
•Establishes and enforces security governance policies and internal SOPs for Foundation Board of Directors, employees, and contractors.
•Implements a comprehensive identity and access management system.
•Develops and maintains a cybersecurity awareness program for the Board of Directors and employees.

Management and Administration
• Creates and manages the IT department budget, ensuring cost-effective allocation of resources and implementing cost monitoring capabilities.
• Oversees the Foundation's data lifecycle management program, including data governance, security, and compliance with relevant regulations.
• Implements and maintains IT service level agreements (SLAs) for internal departments and external stakeholders.
• Develops and executes a strategic recapitalization plan for IT infrastructure and systems to ensure long-term sustainability.

Infrastructure and Systems Management
• Directs the management and maintenance of all IT systems, including networks, servers, databases, and end-user devices.
• Identifies comprehensive cloud-based solutions to enhance and reduce on-premises infrastructure. and executes a cloud-based migration strategy informed by industry best practices including but not limited to desktop tiles, shared drives, data applications, digital assets, and IT processes. Develop and maintain a comprehensive IT asset management system.
• Oversees information security processes to ensure data integrity, system availability, and access management.
• Manages technology procurement and maintenance to provide optimal, efficient, and cost-effective IT support for Foundation operations.
• Provides technical direction for SharePoint and database management systems.
• Establishes and maintains IT service level agreements (SLAs) for internal and external stakeholders.
• Partners with foundation departmental leaders to help secure, safeguard and optimize internal systems i (e.g., Director’s Desk, Salesforce, Giving Data, Sage, Stampli, etc.)
• Partners with foundation departmental leaders to evaluate current software and/or select new software systems.

Artificial Intelligence Integration
• Develops and implements a comprehensive AI strategy for the Foundation, including use cases, ethical guidelines, and integration roadmap.
• Creates and maintains AI internal SOPs to guide the ethical and effective use of AI technologies within the organization.
• Designs and delivers educational programs to inform employees about AI capabilities, limitations, and best practices for integration into everyday work.
• Evaluates and implements AI-powered tools to enhance cybersecurity, data analysis, and operational efficiency.
• Establishes partnerships with AI research institutions and industry leaders to stay at the forefront of AI advancements.
• Develops and implements AI-driven predictive analytics for grant-making and program evaluation.
• As a part of the Foundation’s Operations Convening, create an AI ethics though partner group to oversee the responsible use of AI technologies within the Foundation.

Vendor and Contract Management
•Manages relationships with IT service providers and other third-party vendors.
•Negotiates and oversees contracts for IT services, software licenses, and hardware procurement.
•Ensures vendors adhere to the Foundation's security standards and compliance requirements.
•Develops and maintains a vendor performance evaluation system.
•Implements a vendor risk assessment process to mitigate potential security and operational risks.
•Establishes and maintain a vendor diversity program to support the Foundation's commitment to equity.

Staff Training and Support
• Develops and implements comprehensive IT and cybersecurity training programs for all Foundation employees.
• Oversees the delivery of employee training programs to enhance cybersecurity awareness and reduce human error-related risks.
• Assesses IT related employee training programs to determine the most appropriate training programs for Foundation staff.
• Provides end-user support and ensure timely resolution of IT issues for Foundation employees and Board members.
• As a part of the Foundation’s internal professional growth and development plan, outline an education program to develop, enhance and evolve IT skills among non-technical staff members.
• Creates and maintains a knowledge base of common IT issues and solutions for staff reference.
• Develops and delivers specialized training for executive leadership and staff on emerging technologies, cybersecurity awareness, and their potential impact on the Foundation's mission.

Compliance
• Ensures compliance with relevant data protection regulations and industry standards.
• Develops and maintains IT governance frameworks to align IT initiatives with organizational goals.
• Implements and manages access control systems to protect sensitive information and ensure appropriate user permissions.
• Conducts regular IT governance policy and internal SOP reviews and updates to maintain alignment with industry best practices.
• Develops and maintains a comprehensive IT risk register and mitigation strategies.
• Implements and oversees an IT audit program to ensure ongoing compliance and identify areas for improvement.

Innovation and Continuous Improvement
• Stays informed about emerging technologies and industry trends to identify opportunities for innovation within the Foundation.
• Implements a continuous improvement process for IT services and infrastructure.
• Explores and makes recommendations to implement cloud-based solutions to enhance scalability and reduce on-premises infrastructure costs.
• Establishes an innovation lab to test and evaluate new technologies for potential Foundation use.
• Develops and maintain partnerships with technology incubators and startups to access innovative solutions.
• Implements a suggestion system for staff to contribute ideas for IT improvements and innovations.

Internal and External Relations
• Collaborates with foundation departmental leaders to secure, safeguard, and optimize internal systems
• Becomes a part of a regional thought partner group of IT leaders (e.g., Technology Association of Grantmakers) to stay current on existing and emerging IT trends.
• Develops and maintains strong relationships with technology vendors, service providers, and industry partners to ensure the Foundation receives optimal support and value.
• Serves as the primary liaison between the IT department and other foundation departments, ensuring effective communication and alignment of IT initiatives with organizational goals.
• Develops and maintains strategic partnerships with technology providers and industry leaders.

Health Equity Promotion
• Embraces and supports the Foundation’s commitment to diversity, equity, and inclusion (DEI) by leading Foundation-wide strategies as jointly determined and prioritized by the Foundation’s Chief Operating Officer and Chief Community Impact Officer.
• Advances personal and professional growth in cultural competency and equity.

Competencies
• Exceptional leadership skills with the ability to inspire and motivate others.
• Strong strategic thinking and problem-solving abilities.
• Excellent verbal and written communication skills, with the ability to explain complex technical concepts to non-technical stakeholders.
• In-depth knowledge of cybersecurity best practices, threat landscapes, and mitigation strategies.
• Proficiency in project management methodologies and experience leading large-scale IT initiatives.
• Strong vendor management skills and ability to negotiate favorable contracts.
• Expertise in data analytics and the ability to leverage data for decision-making.
• Thorough understanding of IT governance frameworks and compliance requirements.
• Ability to build relationships and trust with internal and external stakeholders.
• Demonstrated experience in crisis management and incident response.
• Innovative mindset with the ability to identify and implement emerging technologies.
• Strong financial acumen and budget management skills.

Education, Experience and Certification(s)
• Bachelor’s degree in information technology, Computer Science, Cybersecurity, or a related field; or equivalent combination of education and experience.
• Minimum of 5 - 10 years of progressive IT leadership experience,
• Proven track record of successfully implementing enterprise-wide IT strategies and cybersecurity initiatives.
• Extensive experience in risk management and compliance within the nonprofit or healthcare sectors.
• Demonstrated expertise in AI technologies and their application in organizational settings.
• Relevant industry certifications such as CISSP, CISM, CRISC, or CGEIT are highly desirable.
• Experience working with foundations, nonprofit leadership, or corporate boards is preferred.

Other Duties
• Willingness to work flexible hours and be on-call for emergency situations.
• Ability to travel occasionally for conferences, training, or vendor meetings.
• Commitment to ongoing professional development and staying current with emerging IT trends and best practices.

Supervisory Responsibilities
This position requires experience in positively managing personnel and or vendor relationships to achieve objectives.

Work Location:
Wasilla, Alaska
Work Environment:
Employee will be working in a typical office environment with offices, moderate temperature, and equipment noise.
Physical Demands:
Employee will be spending considerable time at a desk using a computer terminal and will occasionally be required to use personal vehicle to travel to various locations in the community.
EEO Statement
Mat-Su Health Foundation is an equal employment opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.