Director of Information Technology - Montage Hotels & Resorts and Pendry Hotel

Live Your Passion.  Add Your Magic.             

At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

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SUMMARY

The Director of Information Technology will be responsible for the successful management and performance of all IT operations on the property and for adhering to Corporate IT Standards and Policies.

ESSENTIAL FUNCTIONS

Major areas of responsibility/ management include, but are not limited to:

• Develop, schedule, staff and lead the property IT Department to successfully provide around the clock technology support
• Implement efficient processes and procedures to effectively handle property level requests for support, and follow approved MHR procedures for escalating and coordinating with corporate IT and vendors
• Provision and resolve technology problems as requested or reported
• Implement, maintain, backup and administer all installed technology to meet vendor requirements, industry standard practices, the requirements of the property, and policies and procedures as developed by corporate IT
• Implement and adhere to all routine security and compliance requirements and documentation as required or assigned
• Administer, maintain and provide network level support for Hotel, Food & Beverage outlets, meeting events and other venues. Ensure functional integration of network and database server software and LAN hardware/software components
• Perform fault isolation, problem determination and problem resolution of standard set network and server problems to ensure proper integration of software and hardware components
• Recommend appropriate action where performance is below objective or where capacity may be nearing its threshold
• Install and maintain workstations and determine appropriate installation and/or upgrade schedule
• Maintain complete and thorough knowledge of new releases of network relevant hospitality systems software
• Document disaster recovery procedures and perform production turnover procedures with all applications and systems
• Assist in the monitoring and maintenance of process server and related network functions
• Create and implement an overall or individualized training and development plan that addresses the needs and expectations of the department
• Creating, monitoring, and managing an IT budget to ensure that resources are allocated efficiently and effectively to support the organization's technology needs while also controlling costs.
• Completing regulatory and internal technology reviews and audits for ensuring compliance with laws, regulations, and internal policies. identifying and addressing any potential weaknesses or vulnerabilities in the organization's IT infrastructure
• IT asset management, including the oversight of hardware and software inventory processes. Ensure accurate tracking, maintenance, and optimization of IT assets throughout their lifecycle to support organizational objectives and compliance requirements.

QUALIFICATIONS 

• 7 plus years’ experience in IT
• Hotel Technology applications knowledge such as Oracle Opera PMS, Micros POS, Amadeus, Alice and Delphi S&C strongly preferred
• Extensive understanding of network and server infrastructure
• Extensive knowledge and familiarity with PCI, PII and GDPR
• Microsoft desktop and server OS (Windows 10,11, Server 2012 and above)
• VMware and ESXI support and deployment
• Must be able to multitask with ease 
• Ability to prepare and analyze data, figures, and transcriptions prepared on and generated by computer
• Must possess advanced computational ability and computer skills
• Budgetary analysis capabilities required

PREFERRED

• Bachelor’s Degree preferred
• Luxury hotel experience strongly preferred
• Two years’ experience at a hotel/resort preferred
• Customer service background preferred

PHYSICAL REQUIREMENTS

Must be able to exert a well-paced ability to maneuver between functions occurring simultaneously. Must be able to lift up to 15 lbs. on a regular basis. Requires grasping, writing, standing, sitting, walking, bending, stooping, squatting, stretching, repetitive motions, listening and hearing ability and visual acuity to fulfill tasks. Must have finger dexterity to be able to operate office equipment.         

Montage participates in Everify.

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.