Director of Implementations - Indiana Health Information Exchange
Indianapolis, IN
About the Job
Description
The Indiana Health Information Exchange (IHIE) is one of the nation’s largest health information exchange organizations. IHIE has been around for over a decade, with its roots dating back 30 years. As a not-for-profit HIE, we enable hospitals, physicians, laboratories, payers, and other health service providers to avoid redundancy and deliver faster, more efficient, higher quality healthcare to patients in Indiana. Today, by making information available to approximately 50,000 healthcare providers in Indiana and neighboring states, we deliver services that make a real difference in health and healthcare.
We are seeking a healthcare professional who has a deep understanding and knowledge of health information and implementation processes. Additionally, the Director of Implementation will ensure client satisfaction and improving client implementation processes all while meeting and exceeding business objectives. If you're talented, driven, and enjoy a little fun, you'll find IHIE to be a great place to work.
Summary: To effectively steer and grow the organization and to ensure operating efficiency, the Director, Implementations provides the leadership, management, and vision necessary to ensure that the company has the proper:
Summary: To effectively steer and grow the organization and to ensure operating efficiency, the Director, Implementations provides the leadership, management, and vision necessary to ensure that the company has the proper:
- Implementation Process
- Systems Integration
- Project Management Office
- Resource Capacity Planning
- KPIs to measure results
This results-driven position accomplishes this through strategic thinking and strong communication, guided by the objectives of the company.
Essential Functions:
Essential functions include the following. Other duties may be assigned.
- As the Director of Implementations at Indiana Health Information Exchange, you will play a critical role in ensuring the successful deployment of customer-facing solutions across our diverse customer base.
- This position will lead teams of implementation specialists and project managers and organize cross-functional teams to deliver a predictable and high-quality experience for our clients.
- Provide strategic direction and hands-on leadership to the implementation teams, overseeing the end-to-end implementation process.
- Establish and maintain strong relationships with key client stakeholders, understanding their unique needs, and aligning implementation strategies with their objectives.
- Formalize comprehensive implementation plans, timelines, and project milestones, ensuring that projects are delivered on time, within scope, and within budget. Continuous review and enhancement of plans is needed.
- Continuously evaluate and enhance the implementation team and process to increase efficiency and effectiveness, mentor leaders and individuals on communication, approach, influence, and project management.
- Collaborate with internal teams, including sales, product, engineering, and client success, to ensure a seamless transition from sales to implementation and post-implementation support.
- Establish key performance indicators (KPIs) to track implementation progress, measure client satisfaction, and report results to senior leadership.
- Coordinate with VPs, Directors, and Managers to define and implement effective strategies for Implementations and that align with the organization’s strategic plan and cross functional areas of the Company.
- Communicate effectively across internal and external stakeholders to explain, motivate, and push implementation projects to completion.
- Serve as the primary escalation point of contact for customer related implementation matters (scope creep, customer engagement, etc.)
- Formalize a capacity planning process that provides predictable resource planning for all IHIE projects that aligns our implementation process with our available resources.
- Motivate and lead high-performance teams; provide mentoring to direct reports.
- Develop comprehensive understanding of IHIE products, services, and data assets to provide direction to the implementation team including technical guidance.
- Become the Implementation SME with authority to identify roadblocks, prioritize strategies and make decisions to drive results.
- Drive implementation processes and efficiency without sacrificing data quality.
Requirements:
IHIE Attributes:
- Adaptability and flexibility in a rapidly changing environment
- Self-starter and self-motivated
- Ambitious spirit – brings fresh ideas to the table and finds creative solutions to problems
- Positive attitude with outstanding communication and listening skills
Education:
- Bachelor’s degree required in Business, Information Systems, Computer Science, Engineering, or related field required; Advanced degree highly preferred
Skills and Experience:
- 3-5 years’ proven experience in healthcare information technology and health information exchange
- 3-5 years' proven experience implementing large complex healthcare projects that are cross-functional or enterprise in scope
- Ability to influence others to achieve results
- Excellent people skills, with an ability to partner with a dynamic leadership team
- Possess personal qualities of integrity, credibility, and commitment to the company’s mission
- Demonstrated ability to develop a collaborative team environment
- Resilient and flexible approach to work
- Strong analytical and critical thinking skills
- Vision to balance speed and maintainability in project completion
- Ability to persuasively communicate complex concepts at all levels of business
- Ability to act as an engaging leader, advisor, mentor and coach
- Understanding of HL7 and Healthcare Data
- Broad fundamental IT knowledge
- Ability to work in a fast-paced environment
Job Function Risk Level 2 - General user access with intentional access to PHI and access to sensitive data
Benefits:
In exchange for your drive and implementations experience, we offer an excellent benefits package including medical/dental/vision, 401(k) matching, 20 days PTO your first year plus 9 company paid holidays, very casual work environment and dress code, and a dynamic, fun-loving company culture!
Source : Indiana Health Information Exchange