Director of Implementation - Interface AI
San Francisco, CA
About the Job
Interface.ai is a leading Conversational AI SaaS company focused on providing cutting-edge solutions to the financial services industry. We serve close to 100 financial institutions today. We are one of the fastest-growing AI + financial technology companies in the industry, and we have grown 1800% in the last one year and recently featured as one of the top 100 fastest-growing fintech companies in Silicon Valley. Our mission is to empower every financial institution to scale efficiently and help its customers achieve financial wellness.
Our core technology is built 100% in-house with several breakthroughs in Natural Language Understanding. Our parser is built based on zero-shot learning that helps us to launch industry-specific IVA that can achieve over 90% accuracy on Day-1. We are 160+ people strong with employees spread across India and US locations.
As Director of Implementation, you will:
- Ensures client needs are satisfied by constructing a partnership between the clients, engineering team, professional services team, partners, vendors, subcontractor organizations, and shared services team. Manage these partnerships continuously to ensure positive customer satisfaction.
- Build client satisfaction by formulating, developing, implementing, and delivering the application, technical, and business solutions, responding to client requirements as specified in the contract or Statement of Work.
- Work with the delivery organization as a primary point of contact for client needs, requirements, and expectations.
- Analyze and troubleshoot delivery issues in a timely fashion
- Oversee daily activities of the delivery team and provide direction and guidance as needed
- Perform resource allocations and workload assignments according to delivery requirements
- Analyze customer requirements, set delivery priorities, and make schedule adjustments to meet timely delivery goals
- Develop scope and budget for delivery projects
- Report delivery status to customers and develop required delivery documentation
- Ensure client launches/workshops are planned, resourced, and delivered to the highest standard
- Plan for optimum resource utilization and synchronize with HR for resource needs
- Build & manage common operational processes across all products in product design, specification, overall product quality, and tactical execution
- Maintain effective communication with senior management to keep them aware of critical issues confronting product delivery and of the action plans for addressing those issues
- Be able to demonstrate value for money from tech delivery through tracking velocity and ensuring the quality of delivery
- Understand and Communicate client requirements regularly to the teams and work closely with designers, developers, and implementers to ensure the highest quality of service
- Identify, manage, and deliver changes in delivery scope through effective customer management while adhering to organizational change management policies and signed contracts with the customer
What you bring:
- Have 12+ years of experience managing delivery for enterprise product-based software companies
- Are Passionate about the possibilities at the intersection of AI + Banking
- Come from an engineering background, computer science (mandatory).
- Have worked in a startup of 5 to 30 employees
- Accountable for the effective and efficient delivery of products and services to customers through internal teams, partner teams, and subcontractors.
- Demonstrated evidence in a senior role whilst managing teams to exceed
- Experienced professional with a core background in software engineering and development with US customers
- Manage stakeholders' expectations and facilitate discussions across high-risk and complex or under-constrained timescales
- Design and implement frameworks for performance optimization, process maturity, delivery organization scalability, and asset reusability
- Lead a continual planning process in a very complex environment & plan beyond product delivery
- Identify dependencies in plans across services and coordinate delivery
- Monitor and improve account-wide delivery execution, reporting, and communication standards
- Have previously managed revenue forecasts and planning activities for professional services organizations
- Actively address the most complicated risks, issues, and dependencies, including where ownership exists outside the team, or no clear ownership exists
What We Offer
- Remote First Policy
- Medical/Dental/Vision Insurance
- PTO & Holidays
- ✨ Life Insurance
Pay range: Base salary estimate $150,000-180,000 based on experience.
At Interface.ai, we are committed to providing an inclusive and welcoming environment for all employees and applicants. We celebrate diversity and believe it is critical to our success as a company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender identity, gender expression, sexual orientation, marital status, veteran status, disability status, or any other legally protected status. All employment decisions at Interface.ai are based on business needs, job requirements, and individual qualifications. We strive to create a culture that values and respects each person's unique perspective and contributions. We encourage all qualified individuals to apply for employment opportunities with Interface.ai and are committed to ensuring that our hiring process is inclusive and accessible.