Director of Housekeeping - Omni Hotels & Resorts

Overview

Riverfront Hotel

Omni Hotels and Resorts creates genuine,authentic guest experiences at over 50 distinctive luxury hotels and resorts in leading business gateways and leisure destinations across North America. Omni Hotels is known for its exemplary culture,authenticity to the markets in which we operate,innovation and exceptional service. Our commitment to career development has created tenure and loyalty that enables us to perpetuate our family atmosphere.

Job Description

To manage, direct, and coordinate all functions of the Housekeeping and Laundry departments.  To maintain impeccable levels of cleanliness and upkeep.  To ensure cost controls are in place.

Responsibilities

• Maintains standards of cleanliness and a consistent guest experience and ability to execute all Omni Hotels facility standards and guidelines.
• To ensure a smooth, efficient, and economic operation in the Housekeeping and Laundry departments.  To specify and purchase supplies, and record all data pertaining to the Housekeeping and Laundry departments.
•  To effectively monitor the preventative Maintenance program throughout the hotel.
•  To maintain a highly motivated and trained staff that continually strives for excellence in service and cleanliness.
•  Constantly monitor and control all labor cost for Housekeeping and Laundry departments, achieving targeted payroll.
•  To maintain Housekeeping turnover to an acceptable level.
•  To maintain close coordination, communication, and interaction with front office, to ensure rooms are available for sale, and with Engineering to ensure guest room and all public areas are at peak operative levels.
•  Close coordination and communication with other internal departments.
•  Directly control the issuance and retrieval of associate uniforms.
•  Administer the Lost and Found department ensuring all Omni Hotel standards are met or exceeded.
•  Directly control the key control program for all Housekeeping associates.
•  Monitor all guest requests to ensure they are met within the prescribed time limits.
•  Inspect and tour all public areas several times daily.
•  Inspect all VIP rooms daily.
•  Monitor guest’s complaints accordingly and take corrective action when necessary.
•  Maintain and administer quarterly linen inventories, responsible for action plans to address shrinkage.
•  Assist with budget process as required by the Director of Rooms.
•  Develop master cleaning schedules and administer accordingly.
•  Monitor all Housekeeping inventories to ensure adequate supplies are always available, complete analysis of amenity consumption.
•  Maintain accurate payroll information for the Housekeeping and Laundry department and control of same in accordance with plan.
•  To ensure that all Systems and Controls, Loss Prevention, and Energy Conservation guidelines are on line.

Qualifications

• Bachelor's degree preferred.
• Must be able to work a flexible schedule to include weekends, holiday's and special events.
• Must have 2 year experience as a Housekeeping Supervisor or 1 year experience as a Housekeeping Manager, hospitality preferred.
• High School Diploma or GED / College Degree preferred.
• Must be highly motivated and have the ability to Multi-task.
• Must be able to work independently.
• Must have the ability to lead, motivate and develop others.

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.