Director of Housekeeping - Omni Hotels & Resorts

Overview

Houston Hotel

Discover a luxurious oasis at the Omni Houston Hotel. Situated on impeccably manicured grounds, the Houston Galleria hotel features the finest in Houston accommodations with sensational views of the city or pool area. The Omni Houston Hotel is centrally located in the prestigious Uptown Post Oak/Galleria area and is just minutes from all of the excitement that Houston, Texas has to offer.

The Omni Houston Hotel’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Houston Hotel may be your perfect match.

Job Description

Responsible for managing and directing all Housekeeping and Laundry functions, ensuring Omni standards are met in all areas by monitoring quality assurance.

Responsibilities

• Responsible for overseeing all of the following departmental functions and concerns for Housekeeping and Laundry: assist with opening and the PM shift, maintaining turnover to an acceptable level, maintaining uniform control, monthly meetings, quality assurance in public space and guest rooms, linen and supply inventories, purchasing linen and supplies when needed.
• Resolves difficult or unusual problems arising with Guests, while maintaining good Guest relationships, demonstrating outstanding hospitality through the corrective action taken.
• Maintains open and clear communication with all departments and guests to ensure consistent service.
• Identify ways of improving the efficiency and effectiveness of our service to guests by actively participating in Power of Engagement
• Monitor Housekeeping inventories to ensure adequate levels are maintained.
• Responsible for creating and upholding budgets for both Housekeeping and Laundry departments, ensuring monthly expenses stay in line.
• Report all maintenance issues through Synergy.
• Responsible for Housekeeping CARE (Preventative Maintenance) Program.
• Prepare and complete all reports needed.  VIP’s, Due-Out’s V/D’s etc.
• Responsible for overseeing the Housemen, ensuring that they are working appropriately with GRA’s, and that they are completing all daily housemen duties/special projects.
• Overseeing the Laundry Department and all its functions.
• Ensuring appropriate linen inventories are maintained and monthly linen inventory is completed monthly
• Participates in energy conservation efforts.
• Respects Hotel property and work areas by keeping them clean, well maintained, stocked, and properly stored.
• Eliminates waste of supplies.
• Assists in maintaining Omni standards of cleanliness and consistent guestroom/guest experience.
• Oversees staff scheduling, Kronos and payroll cost controls.
• Responsible for interviewing, hiring, training new associates.
• Ability to build effective teams
• Works to maintain a highly motivated and trained staff that continually strives for excellence in service and cleanliness.
• Provides courteous, personalized Guest Service by responding promptly and efficiently to inquiries, requests and complaints, exhibiting hospitality while striving to exceed Guest expectations.
• Champions the Power of One/Omni culture.

Qualifications

• Ability to work in a fast-paced environment.
• Preferred minimum 3 years Housekeeping management experience in luxury hospitality environment.
• Must have the ability to lead, motivate and develop others.
• Ability to communicate (verbal and written) in English and Spanish.
• Ability and willingness to stand for an entire shift.
• Ability and willingness bend, stretch, reach, and push moderate to heavy weight.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.