Director Of Housekeeping - Omni Hotels & Resorts

Overview

The Omni Homestead Resort & Spa

Our employees are what make The Omni Homestead Resort & Spa what it is. Since 1766, they’ve helped us offer guests an opportunity to enjoy Southern hospitality at its best. Located in the Allegheny Mountains of Virginia, we are a four-season resort that boasts superb restaurant dining experiences, championship golf, spa, winter sports and numerous other activities ideal for families and corporate outings.

The Omni Homestead Resort & Spa’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Homestead Resort & Spa may be your perfect match.

Job Description

To manage, direct, and coordinate all functions of the Housekeeping and Laundry departments.  Maintain impeccable levels of cleanliness and upkeep.  Ensure cost controls are in place.

Responsibilities

Essential Functions:

• Capable and willing to work when business demands are greatest, seven days a week – 24 hours a day. Rotates weekend coverage with Front Office Manager and Guest Service Manager.  Between these three positions, there will be coverage seven days a week.
• Maintains standards of cleanliness and a consistent guest experience as documented by Medallia, Service Reports Evaluations, AAA, Inn-keeping ratings, and ability to execute all Omni Hotels facility standards and guidelines.
• To ensure a smooth, efficient, and economic operation in the Housekeeping and Laundry departments. To specify and purchase supplies, and record all data pertaining to the Housekeeping and Laundry departments.
• To effectively monitor the preventative Maintenance program throughout the hotel.
• To maintain a highly motivated and trained staff that continually strives for excellence in service and cleanliness.
• Constantly monitor and control all labor cost for Housekeeping and Laundry departments, achieving targeted payroll.
• To maintain Housekeeping turnover to an acceptable level.
• To maintain close coordination, communication, and interaction with front office, to ensure rooms are available for sale, and with Engineering to ensure guest room and all public areas are at peak operative levels.
• Close coordination and communication with other internal departments.
• Monitor all guest requests to ensure they are met within the prescribed time limits.
• Inspect and tour all public areas several times daily.
• Inspect VIP rooms daily.
• Ensure staff are using radios and ear pieces when necessary
• Monitor guest’s complaints accordingly and take corrective action when necessary.
• Maintain and administer quarterly linen inventories, responsible for action plans to address shrinkage.
• Assist with budget process as required by the Resident Manager.
• Develop master cleaning schedules and administer accordingly.
• Monitor all Housekeeping inventories to ensure adequate supplies are always available, complete analysis of amenity consumption.
• Maintain accurate payroll information for the Housekeeping and control of same in accordance with plan.
• To ensure that all Systems and Controls, Loss Prevention, and Energy Conservation guidelines are on line.

Hotel Specific Essential Functions:

• Development of Assistant Director of Housekeeping and Housekeeping Manager
• Consistently adhering to uniform standards for all positions in Housekeeping and Laundry.
• Conducting informative and planned monthly OST meetings.
• Motivating the associates to meet guest and hotel expectations consistently.
• Conduct daily guest corridor and service landing inspections with housemen and inspectors.
• Inventory Guest Supply weekly and Linen monthly. Maintain consumption at a minimum.
• Ensure nightly delivery of appropriate linen pars to service closets on each guest floor nightly for GRA’s following morning availability.
• Ensure we never run out of any Guest Supply item for a guest room. Ensure consistency of presentation.
• Guest Rooms can be turned to Ready status only through the telephone systems Rooms Status Update, thereby ensuring that every room has been inspected.
• All Guest Rooms to be in Ready status prior to 6:00 p.m. nightly.
• Conduct nightly Turndown Service to VIP, SG, ESP, Consortia, BAR and Commercial Event guests.
• Support the Culture of Omni Hotels:
  • Weekly Skills & Knowledge training.
  • Departmental Orientation and Skills Certification for all new hires.
  • Lead Trainer Program
  • Ambassador Breakfast and Lunch
  • Omni Service Champion Program
  • Attendance Policies
  • Power of One
  • Associate Picnics and Holiday Parties
  • OSC Coffee Klatches
  • Management Paycheck distribution to associates with signed DCRs
  • Annual Performance Reviews
• Support the Goals of Omni Hotels with acceptable results on monthly SQS surveys.
• Ensure associates always have the tools and supplies necessary to do their job.
• Ensure ‘Heart of House’ is as clean as the front of the house.
• Support Safety Initiatives:
  • Safety Tip of the Day
  • MSDS and OSHA compliance
  • Exercise Daily at pre shift meeting
• Attendance at:
  • Daily stand up meetings.
  • Daily Rooms Division meetings as scheduled
  • Weekly Operations meetings.
• Control of Expenses:
  • Overtime Approval Process - minimize
  • Schedule Approval Process – budgeted productivity
  • Purchase Order Process – POVs are not acceptable
  • Checkbook Process – CPOR for every guest supply, linen and cleaning supply item by month is mandatory
  • Kronos punch edits completed daily
  • Proper classifications and coding of associate hours for P&L reporting by job code
• Support of the package pass program
• Ensure Select Guest, V1 and V2 preferences are prepared for and delivered consistently.
• Commitment to the CARE program as SOP
• Attention to detail. Ensure that every room is exactly perfect each and every day with regard to placement of guest supplies, temperature control, lighting, odor, condition of soft goods, stain free, tear free, every detail.  Never sacrifice or deviate the standards we set for any reason.  All concerns with a guestroom are grounds for removing the guestroom from inventory until correction is completed.
• Maintenance of Out of Order Room control log and communication at daily stand up meetings.
• Maintenance of DND Room control log for support of non-ready rooms at close of each shift.
• Maintenance of Deliveries to guest rooms for recovery of Coffee Makers, Bath Robes, Accessible Shower Benches, TDD, Touch Lamps, hypo allergenic pillows, bedboards, any item delivered to a guest room that is not standard to a guest room. A log must be maintained and date of departure noted and item checked off on log when item returned to the Housekeeping Storeroom.
• Develop a complete detailed procedure for cleaning a guest room and train staff.
• Develop a complete detailed 100 point room inspection form and load results daily into database for trend reporting.
• Develop permanent solutions via documented LSOPs to reoccurring issues and concerns of associates and guests.
• Commitment to Self Development through avenues such as reading and applying new techniques learned from texts and participation in courses offered.

Physical Job Requirements (for essential functions only):

Lifting/Pushing/Pulling/ Carrying  

• Must be able to push/pull/carry/lift a minimum of 10 lbs.

Bending/Kneeling

• Must be able to accomplish any task requiring prolonged bending or kneeling

Mobility

• Must be able to walk room to room and floor to floor 50% of work period

Continuous Standing

• Must be able to continuously stand throughout complete work period..

Climbing

• Climbing stairs up to approximately 40 steps approximately 1% of work period (usually 40 hour work week)
• Climbing ladders approximately 5 feet to complete assigned project

Driving

• Driving required as necessary

Work Environment

• Inside 99% of work period
• Outside 1% of work period
• Hearing/Vision/Speech/Literacy
• Hearing is moderate (Guests phone with requests and questions)
• Vision is critical (Assess required reaction to meet standards)
• Speech is critical (Must be able to communicate both in person and via telephone with guests, associates and corporate contacts in a professional and extensive manner)
• Literacy is critical (Must be able to both assimilate and generate explicit and concise documents for publication within our corporate environment)

Chemical/Agents Used

• No chemical agents used

Protective Clothing

• Gloves recommended for cleaning.

Equipment Operation

• Must be able to accomplish any task required of associates within assigned departments.

Other Considerations

• Professional appearance and attitude
• To Complete any other reasonable task present for completion by management