General Statement of Job

Under limited supervision, directs students and Instructors including Nurse Aid Coordinator in healthcare education and Command Spanish programs both in the classroom/lab and in a clinical setting and performs related administrative and recordkeeping duties.  Is responsible for the development, implementation, and evaluation of all healthcare programs within the Division of Health Sciences.  Reports to the Dean of Health Sciences.

Essential Job Functions

Ensures instructor coverage of all healthcare programs during all instructional periods which may include conducting class or clinical rotations if necessary. 

Directs administrative duties of the department to include review of current programs and courses and planning development and implementation of new programs. 

Oversees student orientation session; evaluation and selection of textbooks; reviews and approves lesson plans, course syllabi, handouts, tests, etc.; Directs and ensures completion of various reports and forms related to classes including yearly reports, grade reports, attendance sheets/rosters, clinical experience records as required by governing agencies Division of Health Service Regulation (DHSR) and North Carolina Board of Nursing (NCBON) to maintain approval of applicable programs.  

Duties include conducting regular needs assessment of healthcare employers to determine training needs; holding advisory committee and focus group meetings to ensure healthcare program delivery meets the needs of local employers as well as students. Supervises to ensures that programs meet requirements of governing agencies (DHSR) and NCBON); preparing, evaluating, and revising the curriculum; developing, planning, and implementing courses; coordinating the use of facilities; procuring supplies and equipment for classes and labs; contracting with clinical facilities regarding clinical experiences of students; planning schedules for clinical rotation for students; implementing policies; providing support to instructors and staff; directing and overseeing the efficient completion of all administrative forms; evaluating the program; marketing the program, maintaining equipment and supplies, etc.  Conforms with the health requirements/screening for clinical agencies and presents a certificate of health as requested.

Directs and oversees the work of instructor(s) in the Department.  Performs such supervisory duties as instructing; assigning, reviewing, and planning work of others; maintaining standards; coordinating activities; allocating personnel; acting on employee problems; selecting new employees; and recommending disciplinary actions, discharges, and salary increases.

Actively recruits students, advises and counsels students, assists students with class registration, with career and job placement and contacts, writing letters of recommendation, etc. Ensures completion of various student forms such as attendance records, grade sheets, clinical experience records, health records, by department staff and instructors.

Ensures student records provided to clinical sites conform to Pitt Community College policies and directives.

Responds to phone calls, providing information and answering inquiries as appropriate.

Remains active in professional organizations and activities.   Keeps abreast of newest research and technological advances relative to nurse aide education courses by reading professional journals and attending seminars, conferences, meetings, etc.

Maintains good working relationships and communicates information within the Division and with all departments/divisions on campus.  

Receives, reviews, processes, files and/or submits a variety of documents and reports such as attendance report, grade sheets, evaluation forms, schedules, annual objectives, and various other forms, memos, and general letters of correspondence.

Maintains files of instructional and administrative materials.

Oversees and directs marketing efforts of the department.

Receives reviews and ensures accuracy and compliance of various records and reports including attendance sheets, inquiries, issues, records, reports, correspondence, memos, etc.

Refers to policy and procedure manuals, computer manuals, codes / laws / regulations, publications and reference texts, etc.

Operates, utilizes, and maintains various types of office and medical equipment and supplies including computer, adding machine, medical monitors, stethoscope, calipers, diagnostic tools, IV equipment, general office and medical supplies, etc.

Ensures adequate resources are provided to staff and faculty under this department to perform job duties and responsibilities.

Interacts and communicates with various groups and individuals including immediate supervisor, co-workers, staff, and the general public.

Serves on various College committees and organizations and attends meetings as required.  

Performs other duties as required.

Qualifications or Standards

Associate degree in nursing; a current unencumbered North Carolina Registered Nurse license; two years’ experience as a Registered Nurse; one year experience in the provision of long term care facility services, or experience supervising or teaching students in a long term care facility, or experience in a skilled nursing facility which is a distinct division of a hospital; experience teaching adults or supervising nurse aides; and one year of experience providing care for the elderly or chronically ill. 

Minimum Training and Experience

Physical Requirements:  Must be physically able to operate a variety of types of office and medical equipment including computer, medical monitors, stethoscope, diagnostic tools, IV equipment, etc.  Must be physically able to exert up to fifty pounds of force occasionally and/or frequently to lift, carry, push, pull, or otherwise move objects.  Physical demands are in excess of sedentary work; position requires walking, standing, stooping, reaching, crouching, fingering, grasping, etc. for extended periods of time. Must be able to lift and/or carry weights of approximately one hundred pounds.  Must be able to perceive attributes of objects such as size, shape, temperature, or texture by means of receptors in skin, particularly those of fingertips.

Data Conception:  Requires the ability to compare and/or judge the readily observable functional, structural, or compositional characteristics (whether similar to or divergent from obvious standards) of data, people, or things.

Interpersonal Communication:  Requires the ability of speaking and/or signaling people to convey or exchange information. Includes the giving of instructions to students and staff.   Includes the receiving of information and instructions from supervisor.

Language Ability:  Requires the ability to read a variety of documents, reports, and various books such as various manuals, PCC handbook and catalog, various texts, PCC FACT book, etc.   Requires the ability to prepare various documents and reports such as lesson plans, grade/evaluation reports, attendance report, yearly reports, student records, etc., using the proper format, punctuation, spelling and grammar.  Requires the ability to communicate with co-workers, supervisor, subordinates, other PCC personnel, etc. with poise, voice control, and confidence.   Requires the ability to be conversant in the theory, principles, and methods of effective and persuasive speaking, voice and diction, phonetics, and discussion and debate.

Intelligence:   Requires the ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems; to deal with nonverbal symbolism in its most difficult phases; to deal with a variety of abstract and concrete variables; to comprehend the most abstruse classes of concepts.   Requires the ability to apply rational systems such as education (teaching), nursing, etc., in order to solve problems and deal with a variety of concrete variables.

Verbal Aptitude:  Requires the ability to record and deliver information and to follow verbal and written instructions.  Must be able to instruct others via effective verbal communication.

Numerical Aptitude:  Requires the ability to utilize mathematical formulas; add, subtract, multiply, and divide numbers; determine percentages and decimals; determine time and weight; and apply algebraic principles.

Form/Spatial Aptitude:  Requires the ability to inspect items for proper length, width and shape.

Motor Coordination:  Requires the ability to coordinate hands and eyes in utilizing automated office and medical equipment, etc.  

Manual Dexterity:  Requires the ability to handle a variety of items, office and medical equipment, control knobs, switches, etc.  Must have high levels of eye/hand/foot coordination.

Color Discrimination and Visual Acuity:  Requires the ability to differentiate colors and shades of color; requires the visual acuity to determine depth perception, night vision, peripheral vision, inspection for small parts; preparing and analyzing written or computer data, etc.

Interpersonal Temperament:  Requires the ability to deal with people beyond receiving instructions.  Must be adaptable to performing under high stress when confronted with an emergency.

Physical Communication:  Requires the ability to talk and/or hear (talking - expressing or exchanging ideas by means of spoken words; hearing - perceiving nature of sounds by ear.)

PERFORMANCE INDICATORS

Knowledge of Job: Has thorough knowledge of the methods, policies, and procedures of the Health Sciences Division of the Academic Affairs Department as they pertain to the performance of duties of the Instructor/Coordinator Nurse Aide.  Has considerable knowledge of the practices, procedures, rules and regulations of the Division and the College as they pertain to the position. Has comprehensive knowledge of the Department. Has extensive knowledge of the subject matter and courses taught. Has excellent knowledge of techniques, practices, and procedures to effectively instruct others.  Is able to apply principles of influence systems in teaching processes.   Can formulate goals and objectives for the Nurse Aide Program. Is able to direct and coordinate activities in order to meet goal and objectives.  Is able to evaluate the program and effectively solve any problems that arise.   Has good supervisory skills.  Has comprehensive knowledge of accounting and bookkeeping practices and procedures as they relate to the position.  Has knowledge of general office operations, functions, and procedures as they relate to the position.  Is able to compile, organize, prepare, and maintain an assortment of records, reports, and related information. Can use abstract thinking in curriculum planning, course planning, etc.  Has excellent human relations skills. Is able to advise students and handle student problems effectively. Can communicate with various individuals and groups such as students, staff, peers, other PCC personnel, physicians, patients, etc. Can use independent judgment in routine as well as non-routine situations.  Has comprehensive knowledge of the terminology utilized within the Department. Can understand the educational and psychological aspects of job.  Is able to comprehend, interpret, and apply regulations, procedures, and office operations.  Is able to read, understand and complete written requests and work assignments in a timely fashion.  Has knowledge of how to estimate time, materials and supplies required to complete various routine activities. Can promote efficient completion of duties. Has good organizational and management skills. Can operate office machines and various types of medical equipment in the performance of duties. Can plan on a daily/weekly/monthly/quarterly/semi-annual basis regarding securing instructors, developing curriculum materials, contracting with clinical sites, and scheduling classes, etc. Is able to work under conditions where diseases may be contracted. Is able to work under stressful conditions related to working with students in an atmosphere where there is no room for error, handling administrative duties, meeting deadlines, etc.  Can make sound, educated decisions in a variety of areas on a constant basis.

Quality of Work:  Maintains high standards of accuracy in exercising duties and responsibilities.    Exercises immediate remedial action to correct any quality deficiencies that occur in areas of responsibility. Maintains high quality communication and interacts with all College departments and divisions, co?workers and the general public.

Quantity of Work:  Maintains effective and efficient output of all duties and responsibilities as described under "Specific Duties and Responsibilities."

Dependability:  Assumes responsibility for doing assigned work and for meeting deadlines.   Completes assigned work on or before deadlines in accordance with directives, College policy, standards and prescribed procedures.  Accepts accountability for meeting assigned responsibilities in the technical, human, and conceptual areas.

Attendance:  Attends work regularly and adheres to College policies and procedures regarding absences and tardiness.  Provides adequate notice to higher management with respect to vacation time and time?off requests.

Initiative and Enthusiasm:  Maintains an enthusiastic, self?reliant and self?starting approach to meet job responsibilities and accountabilities.  Strives to anticipate work to be done and initiates proper and acceptable direction for the completion of work with a minimum of supervision and instruction.

Judgment:  Exercises analytical judgment in areas of responsibility. Identifies problems or situations as they occur and specifies decision objectives. Identifies or assists in identifying alternative solutions to problems or situations.  Implements decisions in accordance with prescribed and effective policies and procedures and with a minimum of errors.  Seeks expert or experienced advice and research problems, situations and alternatives before exercising judgment.

Cooperation:  Accepts supervisory instruction and direction and strives to meet the goals and objectives of same.  Questions such instruction and direction when clarification of results or consequences are justified, i.e., poor communications, variance with college policy or procedures, etc.  Offers suggestions and recommendations to encourage and improve cooperation between all staff persons and departments within the College.  

Relationships with Others:  Shares knowledge with managers, supervisors and staff for mutual and College benefit. Contributes to maintaining high morale among all College employees.   Develops and maintains cooperative and courteous relationships with department employees, staffers and managers in other departments, representatives from organizations, and the general public so as to maintain good will toward the College and to project a good image. Tactfully and effectively handles requests, suggestions and complaints from other departments and persons in order to maintain good will within the College.  Emphasizes the importance of maintaining a positive image within the College. Interacts effectively with higher management, professionals and the general public. 

Coordination of Work:  Plans and organizes daily work routine. Establishes priorities for the completion of work in accordance with sound time?management methodology. Avoids duplication of effort. Estimates expected time of completion of elements of work and establishes a personal schedule accordingly.  Attends meetings, planning sessions and discussions on time.   Implements work activity in accordance with priorities and estimated schedules. Maintains a calendar for meetings, deadlines and events.

Safety and Housekeeping:  Adheres to all safety and housekeeping standards established by the College and various regulatory agencies.  Sees that the standards are not violated.  Maintains a clean and orderly workplace.

Planning:  Plans, directs and uses information effectively in order to enhance activities and production of the department.  Knows and understands the expectations of the College regarding the activities of the department and works to see that these expectations are met. Designs and formulates ways, means, and timing to achieve the goals and objectives of the department and the College.  Within the constraints of College policy, formulates the appropriate strategy and tactics for achieving departmental and College objectives. Organizes, arranges and allocates manpower, financial and other designated resources in an efficient and effective way so as to achieve the goals and objectives of the department and the College.

Organizing:  Organizes own work and that of subordinate staff well.  Ensures that staff members know what results are expected of them and that they are regularly and appropriately informed of all College and department matters affecting them and/or of concern to them.

Staffing:  Works with the Personnel Department to select and recommend employment of personnel for the department who are qualified both technically and philosophically to meet the needs of the department and College.  Personally directs the development and training of department personnel in order to ensure that they are properly inducted, oriented and trained.

Leading: Provides a work environment, which encourages clear and open communications. Has a clear and comprehensive understanding of the principles of effective leadership and how such principles are to be applied.   Provides adequate feed?back to staff so that they know whether their performance levels are satisfactory. Commends and rewards employees for outstanding performance yet does not hesitate to take disciplinary action when necessary. Exercises enthusiasm in influencing and guiding others toward the achievement of college goals and objectives.

Controlling:  Provides a work environment, which is orderly and controlled.  Coordinates, audits, and controls manpower and financial resources efficiently and effectively.  Coordinates, audits, and controls the utilization of materials and equipment efficiently and effectively. Has a clear and comprehensive understanding of College standards, methods and procedures.   

Delegating:  Assigns additional duties to staff as necessary and/or appropriate in order to meet department goals, enhance staff abilities, build confidence on the job and assist staff members in personal growth.  Has confidence in staff to meet new or additional expectations.

Decision Making:  Exercise discretion and judgment in developing and implementing courses of action affecting the department.  When a particular policy, procedure or strategy does not appear to be achieving the desired result, moves decisively and definitively to develop and implement alternatives.

Creativity:  Regularly seeks new and improved methodologies, policies and procedures for enhancing the effectiveness of department and College.  Employs imagination and creativity in the application of duties and responsibilities.  Is not adverse to change.

Human Relations:  Strives to develop and maintain good rapport with all staff members.  Listens to and considers their suggestions and complaints and responds appropriately.  Maintains the respect and loyalty of staff.

Policy Implementation:  Has a clear and comprehensive understanding of College policies regarding the department and College function.  Adheres to those policies in the discharge of duties and responsibilities and ensures the same from subordinate staff.

Policy Formulation:  Keeps abreast of changes in operating philosophies and policies of the College and continually reviews department policies in order to ensure that any changes in College philosophy or practice are appropriately incorporated.   Also understands the relationship between operating policies and practices and department morale and performance.  Works to see that established policies enhance same.