Director of Front Office - Gecko Hospitality

Director of Front Office

We are seeking an experienced and dynamic Director of Front Office to lead our front desk operations, ensuring outstanding guest service and operational efficiency. This role is ideal for a hospitality professional who thrives in a high-touch, guest-focused environment and has a passion for developing teams, streamlining processes, and elevating the guest experience. If this sounds like you, apply today at our location in Washington, D.C.! Situated in an excellent location, our hotel is known for its exceptional guest experiences, personalized service, and unique charm. We pride ourselves on creating a welcoming and memorable stay for every guest, offering a blend of luxury, comfort, and local authenticity. Don’t miss this great opportunity as a Director of Front Office, apply today for our location in Washington, D.C.

Title of Position: Director of Front Office

Responsibilities: The Director of Front Office is responsible for leading the front office team in delivering exceptional hospitality, ensuring a seamless check-in and check-out experience. This position will be responsible for fostering a culture of personalized service, addressing guest concerns promptly and effectively, monitoring guest feedback and implementing improvements to enhance satisfaction. The Director of Front Office will set performance goals, conduct evaluations, and provide ongoing coaching to ensure service excellence. This position will oversee daily front desk operations, ensuring efficiency in reservations, room assignments, and billing accuracy. The Director of Front Office will implement and maintain front office policies, procedures, and service standards in alignment with hotel goals and optimize staffing levels and scheduling to balance service quality with operational costs.

Qualifications:

· The Director of Front Office must have 3+ years’ experience in managing a front office team and be familiar with company policy and rules

· The Director of Front Office must demonstrate clear and effective communication skills while maintaining a professional demeanor at all times

· Director of Front Office must possess the ability to multitask, work in a fast-paced environment and have a high-level attention to detail

· The Director of Front Office must be able to enter and locate work-related information using computers and/or point of sale systems

Benefits:

· Competitive Starting Salary?

· Medical, Dental, and Vision Insurance?

· Paid Time Off

· 401K?

Apply Now- Director of Front Office Manager located in Washington, D.C.

If you are a great fit and are interested in this position or similar roles, please send your resume to Carolina@GeckoHospitality.com.

About Gecko Hospitality

Gecko Hospitality is a premier recruitment firm specializing in the hospitality industry. We connect talented professionals with top-tier opportunities. As your dedicated hospitality recruiter, we are committed to finding the perfect match for both clients and candidates.

Explore career opportunities with Gecko Hospitality in Maryland, Virginia, and D.C. today.