Director of Front Office - Hilton Nashville Airport - Schulte Companies
Nashville, TN 37214
About the Job
Schulte Hospitality Group is seeking a dynamic, service-oriented Director of Front Office to join our team! SHG is an organization whose success is rooted in its service culture.
JOB DUTIES AND RESPONSIBILITIES
Manage the Front Office team
Leads daily pre-shift meetings
Ensures communication is covered between shifts
Ensure that checklists are completed in full by every shift
Monitors daily status of rooms, rates, discount rates and packages.
Maintains current list of available rooms for walk situations
Coordinates blocking of rooms
Acts as the "Service Champion" for the Front Office and creates a positive atmosphere for guest relations
Ensures recognition of employees is taking place across areas of responsibility
Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met
Reviews comment cards, guest satisfaction results and other data to identify areas of improvement
Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns
Ensures staff communicates effectively with the Housekeeping team
Maintains productive relationship with Valet Parking provider
Regularly reviews department budget to meet budgeted wages and general expenses
Checks printed registration cards against information on arrival report and rectifies any discrepancies
Ensures prompt and courteous service to guests
Pre-registers guests according to standards
Completes and monitors employee schedule by weekly deadlines
Monitors VIP arrivals
Keeps track of rooms to ensure accurate status and readiness for check-in
Hires, coaches and disciplines direct reports
Interacts positively and professionally with guests to resolve issues
Works nights, weekends, and holidays as necessary
Perform various other duties as assigned to meet business objectives
EDUCATION AND EXPERIENCE
Minimum of three (3) years in similar leadership role. (I.E. Front desk supervisor, Assistant Front Office Manager, etc.)
Experience with OnQ PM and/or FOSSE required
Minimum of High School education, post-high school education preferred
KNOWLEDGE, SKILLS AND ABILITIES
Basic math skills
Ability to communicate effectively verbally and in writing
Strong leadership skills
Ability to exceed expectations of guests and team members
Excellent time management skills
In-depth knowledge of hotel Front Desk operations
*The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.
*Schulte Hospitality Group is an Equal Opportunity Employer.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled