Director of Field Service - Key Talent Indicator

The Wise Seeker is a global HR Tech company focused on attrack and assess Talent for different industries in different countries.

Location: Lisle, IL, USA

Sector: Industrial

Personnel in charge: Yes

Functions

1. Understand commercial demands and circumstances, and execute appropriate strategies and tactics with dedication to meeting the requirements of all customers.

2. Actively participate in special projects as required by the V.P. of Customer Service. Manage changing priorities and diverse range of assignments.

3. Operate within annual expense budget and work to meet established regional revenue goals. Maintain utilization rate of greater than 90% of Field Service Technicians in the field.

4. Define, establish, and enhance the roles, goals, and responsibilities for all associates within the department. Ensure that all associates are effectively trained and skill sets match performance requirements. General and specific goals are assessed and reviewed on a consistent basis as a team and individually within the department.

5. Perform technical and developmental coaching with each Field Service Technician through regular travel in the field. Set expectation for Field Service Technicians and provide feedback. Provide timely direction and feedback to associates through the performance management process.

Requirements

1. Minimum education: Bachelor's Degree in mechanical or electrical engineering, or similar discipline
   
2. Some specific specialties (master's degree/certification): Current valid U.S. driver’s license and the ability to obtain a passport for travel as required by position.
   
3. Minimum experience: 2 years related experience in field service management
   
4. Valuable: High technical and mechanical aptitude, Strong organizational and proven leadership skills, Must have experience managing projects with proven success.
   
   

Skills

1. Strong organizational and proven leadership skills.
2. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
3. Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
4. To perform this job successfully, an individual should be proficient in Microsoft Office, particularly Word, Excel, and PowerPoint. Working knowledge of ERP systems required.
   

Benefits

1. Type of contract: Permanent
2. Face-to-face/hybrid/remote: In person
3. Schedule: In interview
4. Salary: US$ 100000 - US$ 150000

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