Element Design Build Remodel

Director of Field Operations (Construction)

Candidates and Recruiters DO NOT contact Element Design Build Remodel directly. Please follow the steps to apply. All applications must go through Contractor Staffing Source.

Are you passionate about driving business growth through strategic marketing and business development? Do you thrive in an open, client-focused, and quality-centric environment? If so, Element Design Build Remodel is looking for a dynamic individual to join our team as a Director of Field Operations. We believe in staying current, supporting each other, and delivering the highest quality service to our clients, and we want you to be a part of our growth story.

Element Design Build Remodel is a boutique firm specializing in high-end home remodeling in Northeast Ohio. Since our rebranding in 2018, we have grown steadily, driven by our commitment to excellence and client satisfaction. We pride ourselves on being a one-stop shop for our clients, offering comprehensive services from design to construction, all under one roof. Our company culture is defined by collaboration, professionalism, and a genuine curiosity that drives us to stay at the forefront of industry trends.

Learn more about us at: https://elementkb.com/ 

We are seeking a dynamic and experienced Director of Field Operations to join our team

Key Responsibilities:

• Ensure timely and efficient delivery of design solutions.
• Manage the technicians effectively.
• Tightly monitor the quality of work.
• Seek upsell opportunities and either handle them personally or involve Vlad.
• Handle job scheduling.
• Manage the Project Coordinator and ensure their proactive handling of material sourcing and job site delivery.
• Submit regular activity and status reports to Vlad.
• Identify opportunities for process improvement and recommend them to Vlad.
• Demonstrate a "customer satisfaction is top priority" mindset so that technicians embrace this as part of the company culture.
• Determine the job skills required for each project and decide whether to use in-house staff or subcontractors, then manage the subcontractors.
• Oversee the permitting process, managed by the Project Coordinator.
• Support the Field Manager (Sam) as needed.
• Discuss potential growth strategies, including new markets and services, with Vlad.
• Oversee the technician hiring process to find highly qualified candidates who fit the Element culture.
• Manage job changes internally (with technicians and designers) and with customers to minimize disruption.

Qualifications:

• Minimum 10-15 years of experience in the home construction and remodeling industry, including 5+ years as a Field Manager.
• Demonstrated expertise in hiring and building a motivated team.
• Basic understanding of most, if not all, technical skills associated with home remodeling (carpentry, plumbing, trim, cabinetry, flooring, build-out, etc.).
• Familiarity with various business software applications (office-related and project management).
• Personal time management efficiency.
• Skilled in cost management, including budget monitoring.
• Comfortable handling all aspects of client relationships, including problem resolution and upselling.

Salary and Benefits:

• $75 - $90K (salary + bonus - 80/20 split % of salary vs. bonus).
• Full-time position.
• Competitive salary based on experience.
• Paid time off.
• 401K.