Director of Facilities Services at Marriott

JOB SUMMARY

Functions as the lead Director of Engineering across several properties and acts as the prime engineering resource for the GMs or Cluster GM of those properties. Acts as a leader, guide and mentor to Directors of Engineering and Engineering Managers of properties within the cluster. Provides a high level of property maintenance knowledge.  Responsible for the overall maintenance of more than one building, grounds and physical plant with attention towards safety, security and asset protection.  Accountable for managing the budget, capital expenditure projects, preventative maintenance and energy conservation of the units.  Develops and implements strategies that will deliver products and services, which meet or exceed the needs and expectations of guests and employees while maximizing the financial performance.  Responsible for maintaining standards and regulatory requirements.  Leads the emergency response team for all facility issues.

CANDIDATE PROFILE  

Education and Experience
•    High school diploma or GED; 6 years’ experience in the engineering and maintenance or related professional area; technical training in HVAC-R/Electrical/Plumbing.
OR
•    2-year degree from an accredited university in Building and Construction, Engineering, Mechanics, or related major; 4 years’ experience in the engineering and maintenance or related professional area; technical training in HVAC-R/Electrical/Plumbing.

CORE WORK ACTIVITIES

Managing Engineering Operations and Budgets
•    Works with property and regional engineering leadership team to determine how Engineering is performing against budget and highlights areas of concern to leadership.
•    Oversees the physical plant at all properties in the cluster including equipment, refrigeration, HVAC, plumbing, water treatment and electrical systems in accordance with Standard Operating Procedures.
•    Administers service contracts to support cluster property needs.
•    Oversees training of fire crews across properties with a focus on procedures, equipment and alarms.
•    Coaches and supports engineering leadership teams to effectively manage controllable expenses (e.g., wages, heat, light and power, water consumption, tools and equipment, grounds keeping supplies, uniforms, vendors, service agreements, inventory).
•    Oversees strategies to manage and control heat, light and power usage across properties.
•    Develops an engineering operating strategy that is aligned with the cluster/brand’s business strategy.
•    Develops and manages Engineering budgets.
•    Drives integration of departmental goals in game plans for each property in the cluster.
•    Oversees execution of long term preventative maintenance and 10-year asset protection plans for each cluster property.
•    Reviews financial reports and statements to determine how Engineering is performing against budget for each cluster property.
•    Addresses potential areas of concern and proposing solutions to owners in a proactive manner.
•    Communicates a clear and consistent message regarding each property’s departmental goals to produce desired results.
•    Supervises construction to ensure timely completion of projects within budgetary guidelines.

Maintaining Engineering Standards
•    Drives compliance with state, local and federal regulations.
•    Maintains property life safety systems (e.g., fire fighting equipment, sprinkler systems, and alarm systems).
•    Reviews building and equipment licenses, permits and certifications for each cluster property and updates documentation as needed.
•    Oversees fair and consistent administration of property policies.

Managing Profitability
•    Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports.
•    Monitors and manages the payroll function.
•    Manages cluster property controllable expenses to achieve or exceed budgeted goals.
•    Participates in the development of each property’s engineering department’s capital expenditure goals; manages projects as needed.
•    Participates in the budgeting process for areas of responsibility.
•    Prepares weekly and period end P&L critiques for each cluster property.
•    Understands the impact of department’s operation on the overall cluster financial goals for each property; educates staff on details as appropriate.
•    Reviews and manages controllable expenses such as, heat, light, power, water consumption, tools and equipment, grounds keeping supplies, uniforms, vendors, service agreements, etc.

Conducting Human Resources Activities
•    Drives fair and equitable treatment of employees.
•    Takes steps to see that disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
•    Utilizes employee feedback and an “open door” policy to identify and address employee problems or concerns in a timely manner.
•    Celebrates successes by publicly recognizing the contributions of team members.
•    Resolves guest problems and complaints.
•    Brings issues to the attention of Human Resources as necessary.
•    Takes steps to see that regular on-going communication takes place throughout the engineering operation to communicate daily operations activities, set expectations and create awareness of business objectives.

MANAGEMENT COMPETENCIES
Leadership
•    Adaptability – Develops strategies and identifies resources to implement and manage change; models flexibility in adjusting priorities; and communicates the need for change in a positive way that encourages commitment.  
•    Communication - Actively listens and uses appropriate communication styles to deliver complex information in a clear concise way and influences others to accept a point of view, gain consensus, or take action. 
•    Problem Solving and Decision Making - Models and sets expectations for solving complex problems, collecting and comparing information to evaluate alternatives, considering their potential impact before making decisions, involving others to gain agreement and support, and guiding others to implement solutions.
•    Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
Managing Execution
•    Building and Contributing to Teams - Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members.
•    Driving for Results - Focuses and guides others in accomplishing work objectives.
•    Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements self and/or others to accomplish goals and ensure work is completed.
Building Relationships
•    Coworker Relationships - Develops and uses collaborative relationships to facilitate the accomplishment of work goals.
•    Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards. 
•    Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
Generating Talent and Organizational Capability
•    Organizational Capability - Evaluates and adapts the structure of organizational units, jobs, and work processes to best fit the needs and/or support the goals of an organizational unit.
•    Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
Learning and Applying Professional Expertise
•    Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others. 
•    Business Acumen - Understands and utilizes business information (e.g., data related to employee engagement, guest satisfaction, and property financial performance) to manage everyday operations and generate innovative solutions to approach business and administrative challenges.
•    Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.

o    Equipment Maintenance - Knowledge of routine and preventative maintenance of mechanical systems including timely management of the preventative maintenance process to protect an owner's assets. 
o    Equipment Selection — Determining the kind of tools and equipment needed to do a job.
o    Troubleshooting — Determining causes of mechanical or technological operating errors and deciding what to do about it.
o    Telecommunications — Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
o    Purchasing and Materials Management - Knowledge of practices and procedures needed to maintain material, equipment and supplies; including vendor identification and contract negotiation, supply requisition and purchasing, and inventory control.
o    Building and Safety Codes - Knowledge of local and Federal building and safety codes.
o    Emergency Systems - Knowledge of fire prevention, air quality, and emergency power systems.  This includes the ability to operate, maintain, and inspect the property’s fire prevention equipment (e.g., sprinkler system, fire alarm), air quality equipment (e.g., carbon monoxide detectors), and emergency power system.
o    Hazardous Materials and Chemicals - The ability to handle and store hazardous materials and chemicals. This includes knowledge of the safety precautions required for each chemical.
o    HVAC/Refrigeration - Knowledge of heating, ventilation, and air conditioning, equipment, including boilers, chillers, air handling units/controls, and refrigeration equipment.  This includes the ability to inspect, repair, and maintain equipment, charge refrigeration systems, replace air filters, and clean coils.
o    Indoor Air Quality Management - Knowledge of policies and procedures to ensure an effective indoor air quality process including the ability to recognize and eliminate biological contaminant sources and chemical contaminants.
o    Pneumatic/Electronic Systems and Controls - Knowledge of pneumatic/electronic systems and controls in order to operate and maintain pneumatic/electronic systems and controls, as well as compressors.
o    Energy - Knowledge of energy management and efficient operation of the building and associated systems including retro and continuous commissioning and demand side management. This also includes minimizing the carbon footprint and complying with applicable environmental codes.
o    Safety and Personal Protective Equipment - Knowledge of the lock out tag out process and the personal protective equipment (PPE) safety process required (e.g., ear plugs, gloves, respirators, safety glasses) for a given work activity, and correct ways to use the lock out tag out and PPE equipment.
o    Financial Management - Knowledge of capital budget preparation and the ability to manage function within budget.
o    Contract Negotiating - Knowledge and ability to prepare contract documents to formalize business process.
o    Water Facility Maintenance and Safety - Knowledge and ability to treat and maintain water for use in primary outlets (e.g., rooms, restaurants, recreation, sewage).

•    Basic Competencies - Fundamental competencies required for accomplishing basic work activities.

o    Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
o    Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.
o    Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.
o    Reading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related documents.
o    Writing - Communicates effectively in writing as appropriate for the needs of the audience.

Candidate will primarily work in market, with 1 to 2 days remote.

The salary range for this position is $135,000 to $178,000 annually. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans. Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.  

The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.