Director of Event and Ticket Operations - Missouri Southern State University

The Director of Event and Ticket Operations is responsible for the appropriate setup and coverage of all home athletic contests and all ticketing operations for the department.

Specific Duties and Responsibilities

Essential Duties:

Serves as the primary game day administrator for the department and ensures all home events have appropriate setup and administrative coverage in accordance with any NCAA, MIAA, or institutional expectations.

Recruits, trains, and schedules all game management staff to ensure an appropriate game environment, proper care of game officials and visiting teams, and the safety and security of participants and spectators.

Serves as the primary contact for game officials and visiting teams.

Serves as primary contact with campus food service provider for athletic concessions.

Oversees all aspects of ticket sales for athletic events, including season tickets, single-game tickets, and Lionbacker campaigns. Assist with ticket sales for other campus events as needed.

Work with athletic department, University advancement, and University marketing staff to develop promotional and marketing materials for ticket sales.

Work with the Assistant AD for External Operations to market and coordinate group sales opportunities.

Manages the recording of all ticket sales, tracking of ticket inventory, and ordering of all ticket materials.

Responsible for ensuring staffing, set up, operation, and clean up of all game day ticket sales are managed appropriately.

Assists where assigned in coordination, planning and execution of athletic department’s single largest fund-raiser, SouthernFest Green & Gold Gala/Auction and Rod Smith Golf Tournament).

Assists as needed with the conduct of other special events hosted by the department (Lionbacker events, community events, etc.).

Maintains an understanding of all NCAA, MIAA, and MSSU regulations and has the ability to work within the established perimeters.

Successfully works with diverse populations.

Performs other related duties as required.

Education, Experience, and Licenses

Bachelor’s degree (B.A. or B.S.) from an accredited four-year college or university in related field is required. Master’s degree preferred.

Minimum of three years of work-related skill, knowledge, or experience is required; or any combination of education and experience.

Current driver license for transportation purposes.

.Knowledge, Skills, and Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Requires the ability to manage a team of individuals to ensure all areas of responsibility are met.
• Requires the ability to think critically, react quickly and appropriately, and problem solve.
• Requires the willingness and ability to manage conflict and a variety of personality types.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Requires the ability to accept, receive, and/or collect payments.
• Requires the ability to be accountable for inventory/property management.
• Requires the ability to use small office equipment, including copy machines or multi-line telephone systems.
• Ability to deal with non-verbal behavior in assisting with problem resolution.
• Requires the ability to make recommendations that impact the budget.
• Requires the ability to manage the budget within assigned unit/division.
• Requires the ability to oversee purchasing authority up to $1,000 without approval from supervisor.
• Requires the ability to use computers for data entry.
• Requires the ability to use highly technical computer applications.
• Requires knowledge and ability to design brochures, pamphlets and other marketing/Corporate Sales materials

Physical Demands/Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms (including the use of a computer keyboard); and talk or hear (including the use of a telephone). The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee is occasionally required to sit. The employee must occasionally lift and/or move up to 50 pounds. The employee must be able to work long hours during game days. Specific vision abilities required by this job include close vision, distance vision, color perception, peripheral vision, depth perception, texture perception, and ability to adjust focus.

While performing the duties of this job, the employee is occasionally exposed extreme weather conditions while working outside football games; and risk of electrical shock. The noise level in the work environment is usually loud.

NOTICE: The above job profile does not include all essential and nonessential duties of this job. All employees with disabilities are encouraged to contact Human Resources to review and discuss the essential and nonessential functions of the job. An employee with a disability can evaluate the job in greater detail to determine if she/he can safely perform the essential function of this job with or without reasonable accommodation.