Director of Customer Success at Jobot
Colorado Springs, CO 80915
About the Job
Director of Customer Success
This Jobot Job is hosted by: Kat Sarinas
Are you a fit? Easy Apply now by clicking the "Quick Apply" button and sending us your resume.
Salary: $80,000 - $120,000 per year
A bit about us:
We have been innovating in the field of designing for 6 decades. Our products are known for their high and lasting quality.
Why join us?
Great company culture, solid benefit and opportunity for advancement.
Job Details
Director of Customer Success Responsibilities
Set the overall vision and strategic plan for the Account Management organization, focusing on driving product adoption, leading a positive customer experience, and driving growth through gross renewals and net retention improvements.
Drive customer outcomes, product adoption and customer experience
Lead the technical assessment as part of the sales process
Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores
Reduce churn and drive new business growth through greater advocacy and reference ability
Define and optimize customer lifecycle by driving programs and initiatives to improve engagement approaches based on customer segmentation and leading a culture of continuous improvement
Build and lead world-class team:
Recruit and develop a high performing team
Develop company-wide customer success motion integrating processes, content and data to/from stakeholder organizations (e,g., Marketing, Sales, Product/Engineering, etc)
Foster collaboration within the sales/customer service team and across customers
Drive operational practices to track performance of teams and individuals
Work closely with the sales management and Regional Directors to align on strategies, renewal forecasting, coverage plans, and account opportunities (i.e., opportunities and risks)
Drive Account Growth Outcomes:
Expand our revenue in accounts through new sales and up-sell opportunities with our GitLab
Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores
Reduce churn and drive new business growth through greater advocacy and referenceability
Deliver transformational leadership so that team is highly motivated and engaged. Be an inspirational role model by challenging and maximizing the strength of the team and aligning their efforts to the mission and vision of the organization.
Address escalated client issues with speed and urgency, orchestrating resources across the company as appropriate
This role is focused on pre-sales and customer success management and is not a technical support-related role.
Director of Customer Success Requirements
Demonstrated progressive management experience leading teams in a manufacturing company.
Demonstrated progressive experience leading customer success managers, account management, or sales teams. Professional services experience is a plus.
Demonstrated progressive experience leading managers of teams in a manufacturing company
Proven experience leading teams, driving new and expansion sales, driving software adoption and leveraging customer success best practices
Proven ability to develop strategies, translate them into initiatives and track successful delivery
Demonstrated ability to lead managers and successfully manage global, distributed teams across cultures, lines of business, and geographies
Possesses a strong management presence and leadership ability, with communication and interpersonal skills that inspire and motivate leaders and teams
Demonstrated operational excellence in analytical thinking, process development and improvement, problem solving, communication, delegation and planning
Able to be flexible and agile in responding to evolving business priorities and dealing with ambiguity
Able to collaborate across the organization and with external stakeholders
Experience successfully working with senior (C-level) executives
Holds strong operational skills that will drive organizational efficiencies and customer satisfaction
Willing and able to address escalated client issues with speed and urgency
Job Type: Full-time
Benefits:
Experience level:
Shift:
Work setting:
Interested in hearing more? Easy Apply now by clicking the "Quick Apply" button.
This Jobot Job is hosted by: Kat Sarinas
Are you a fit? Easy Apply now by clicking the "Quick Apply" button and sending us your resume.
Salary: $80,000 - $120,000 per year
A bit about us:
We have been innovating in the field of designing for 6 decades. Our products are known for their high and lasting quality.
Why join us?
Great company culture, solid benefit and opportunity for advancement.
Job Details
Director of Customer Success Responsibilities
Set the overall vision and strategic plan for the Account Management organization, focusing on driving product adoption, leading a positive customer experience, and driving growth through gross renewals and net retention improvements.
Drive customer outcomes, product adoption and customer experience
Lead the technical assessment as part of the sales process
Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores
Reduce churn and drive new business growth through greater advocacy and reference ability
Define and optimize customer lifecycle by driving programs and initiatives to improve engagement approaches based on customer segmentation and leading a culture of continuous improvement
Build and lead world-class team:
Recruit and develop a high performing team
Develop company-wide customer success motion integrating processes, content and data to/from stakeholder organizations (e,g., Marketing, Sales, Product/Engineering, etc)
Foster collaboration within the sales/customer service team and across customers
Drive operational practices to track performance of teams and individuals
Work closely with the sales management and Regional Directors to align on strategies, renewal forecasting, coverage plans, and account opportunities (i.e., opportunities and risks)
Drive Account Growth Outcomes:
Expand our revenue in accounts through new sales and up-sell opportunities with our GitLab
Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores
Reduce churn and drive new business growth through greater advocacy and referenceability
Deliver transformational leadership so that team is highly motivated and engaged. Be an inspirational role model by challenging and maximizing the strength of the team and aligning their efforts to the mission and vision of the organization.
Address escalated client issues with speed and urgency, orchestrating resources across the company as appropriate
This role is focused on pre-sales and customer success management and is not a technical support-related role.
Director of Customer Success Requirements
Demonstrated progressive management experience leading teams in a manufacturing company.
Demonstrated progressive experience leading customer success managers, account management, or sales teams. Professional services experience is a plus.
Demonstrated progressive experience leading managers of teams in a manufacturing company
Proven experience leading teams, driving new and expansion sales, driving software adoption and leveraging customer success best practices
Proven ability to develop strategies, translate them into initiatives and track successful delivery
Demonstrated ability to lead managers and successfully manage global, distributed teams across cultures, lines of business, and geographies
Possesses a strong management presence and leadership ability, with communication and interpersonal skills that inspire and motivate leaders and teams
Demonstrated operational excellence in analytical thinking, process development and improvement, problem solving, communication, delegation and planning
Able to be flexible and agile in responding to evolving business priorities and dealing with ambiguity
Able to collaborate across the organization and with external stakeholders
Experience successfully working with senior (C-level) executives
Holds strong operational skills that will drive organizational efficiencies and customer satisfaction
Willing and able to address escalated client issues with speed and urgency
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 5 years
Shift:
- 8 hour shift
- Day shift
- No nights
Work setting:
- In-person
Interested in hearing more? Easy Apply now by clicking the "Quick Apply" button.
Salary
80,000 - 120,000 /year