Director of Custom Industry and Professional Licensure Training - Southwestern Community College

Statement of Primary Purpose
The Director of Customized Training Program/Professional Licensure will report to the Dean of Workforce Continuing Education, and is responsible for organizing, implementing, and administering the Customized Training Program (CTP) program and Professional Licensure classes. Primary duties and responsibilities include the development, delivery, and administration of the College's Customized Training Program (CTP) course offerings, as well as Professional Licensure and continuing education training for short-term training programs to prepare students to acquire in-demand workforce credentials. Other duties include designing a comprehensive marketing plan for program promotion, maintaining a budget, providing documentation of program successes, hiring adjunct faculty, and conducting class visits, and working closely with community partners, organizations, and NC Community College System Office Administration to deliver training based on employer identified needs.

Classification
Full time staff, exempt, Program Administrator

Essential Functions and Responsibilities
• Coordinate customized and pre-scheduled training opportunities supporting growth and economic development in the community by working with client companies to identify training needs, desired outcomes, and instructional funding sources.
• Provide short-term training programs designed to prepare students to acquire in-demand workforce credentials.
• Provide training consultation to ensure all industry partners are aware of customized training services and their needs are understood and met.
• Collaborate with community leaders and agencies to assist with recruitment of new business.
• Collaborate with community leaders and agencies to assist with the development and implementation of initiatives to strengthen the current industries in the area.
• Participate in community activities/programs and work with local and state agencies that further the economic development of the service area and promote the mission of Southwestern Community College.
• Engage the community in learning, training/re-training in the area of Professional Licensure programs and service activities. Create lifelong learning programs tailored to meet needs of communities.
• Schedule classes, hire instructors, register students, course and program development, select and order textbooks, when needed, conduct course evaluations. Prepare tabloid copy; facilitate other advertising and marketing programs.
• Work closely with local agencies to coordinate and conduct services for communities.
• Work with community groups and local agencies to provide College services and training programs.
• Supervise the Defensive Driving Program.
• Order and maintain all equipment and supplies needed to accomplish training.
• Work with minimal supervision. Demonstrate responsible behavior and attention to detail. Work and communicate with internal and external clients and customers to meet their needs in a polite, courteous and cooperative manner.
• Produce statistical reports, analyses, and exhibits for use by other management staff, president, and the Board of Trustees as well as for reporting to external funding and regulatory agencies.
• Interact with students, the public, the community and co-workers in a cooperative, courteous, and professional manner on the phone and in person.
• Participate in preparation of annual unit planning goals, process improvement priorities and new initiative for annual goals.
• Participate in instructor training programs to earn credentials needed to instruct selected classes.
• Evaluate instructors through classroom audits and student evaluations.
• Provide coaching for instructors based on observations and student feedback. Manage multiple budgets for training projects.
• Maintain files and records as needed.
• Provide project management for workforce and industry grants.
• Research opportunities to secure grants available for training, development, and programming needs.
• Monitor industry trends and benchmark practices in NC and other states for continued excellence in programming.
• Prepare and submit all required reports and documentation to ensure program approvals and financial reimbursements.
• Ensure compliance with state requirements for customized training programs.
• Manage facilities and recommend equipment, furnishings and software improvements.
• Possess knowledge of all work responsibilities involved in assigned area.
• Serve on college committees and community committees and boards as assigned.
• Perform other duties as assigned.

Minimum Qualifications
Education
Bachelor's degree in business administration, public administration, training and development (or related field).
Preferred Qualifications:
• Master's degree in similar area preferred.
• One to three years of supervisory experience
• One to three years' experience in developing and implementing training programs in educational or other organizations
• Experience with grant implementation, reporting, and close out
• Experience with direct classroom instruction

Knowledge and Skills
Minimum three years relevant experience in business and manufacturing educational programming/project coordination.
Required technical knowledge and skills: proven experience and understanding of community-based economic development and training; understanding of manufacturing environments; ability to facilitate meetings and workshops and conduct training sessions; ability to quickly and efficiently read, analyze, and interpret technical procedures and governmental regulations.
Preferred: manufacturing training experience and community enrichment training
Project management skills: Ability and initiative to organize and manage multiple projects with limited direct supervision; demonstrated ability to assess customer training needs and develop and implement appropriate solutions; ability to broker training resources such as recruiting and developing potential instructors and procuring training materials; ability to monitor training programs and assess their effectiveness.
Personal skills: Exceptional organizational and time management skills; effective interpersonal, oral and written communication skills to ensure strong rapport and collaborative relationships with industry customers; ability to work as a collegial, productive member of high performing teams.

Physical Demands
Seeing and hearing. Minimal lifting.

Licensing Requirement
Valid NC driver's license.

Working Conditions and Environment
Must work within industry facilities, on all shifts, within the college service area. Must travel to meetings, training, and class locations throughout the region and state. Work schedule must conform to class meeting times which may include early morning, evening, and occasional weekend times.

Equipment Operation
Computer, projectors, copiers, fax machines, printers, calculators, telephone and other office equipment. Prefer the operation of training equipment such as forklifts, industrial trainers, etc.