Director Of Client Support Services - Holcomb Behavioral Health System

Join Chimes - and go further to help others go far! Chimes is a not-for-profit organization that assists people with intellectual and behavioral challenges to achieve their fullest potential.Our vast array of services - educational, employment, vocational, residential, habilitative and behavioral health - are delivered through a network of national and international affiliates. This allows us to take a comprehensive, holistic approach to improving the lives of every person we serve - those who receive and those who reap the benefits of our innovative, responsive solutions.Short/General Description/Summary:The Director of Clinical Support Services has the responsibility to support agency Clinical Support Services (CSS) staff, through standardization and oversight, to ensure that all CSS functions are performed according to agency policies and procedures. This position will act as a liaison between the Finance Department and CSS Departments, as well as collaborating with Operational Directors and Program Coordinators, as needed. This position will oversee the business operations of the CSS departments as well as the clinical operations. The Director of CSS will identify and monitor issues with day-to-day procedures that impact the efficiency of standard operating procedures, both clinically and financially related. The Director of CSS will assist in implementing corrective actions through training (new staff as well as current staff, as needed) and evaluation of CSS operations at the sites. The Director of CSS will be responsible for monitoring the data entry and verification of client benefit assignments for the agency to ensure proper financial setups in the Electronic Health Record and reduce preventable errors. The Director of CSS will also assist with special projects as assigned by the Clinical Director.Primary Responsibilities & Job Function(s):Customer Service/Customer Relations:

• Oversight of clinical support functions agency-wide, including referrals, client records, pay source verification, psychiatric services, EHR data entry, and release of information.
• Monitor referrals through the Electronic Health Record and/or service delivery system
• Monitors services for under-utilization, over-utilization or inefficient scheduling of services.
• Oversight of all incoming referrals from customers requesting services and transmittal of referrals to appropriate programs.
• Knowledge of design and implementation of effective and efficient behavioral health clinician information and scheduling systems.

Quality:

• Compiles monthly reports for the census, Referral Management, and Performance Improvement.
• Tracks the status of identified problems to ensure improvements or resolution.
• Responsible for client satisfaction survey process, receiving written complaints, coordinating investigations and timely response to complaints, and submitting required reports.
• Participate in the Incident Management Committee and submit required monthly and quarterly reports.
• Track the status of identified problems to ensure improvements or resolution.
• Responsible for compiling statistics to be used for Performance Improvement.
• Identify areas where clinical information systems require updates and development.

Administration:

• Monitors data entry and verification of client benefits.
• Have a comprehensive understanding of the clinical database software used in the agency.
• Maintain an effective working relationship with the Information Technology department and the clinical database software provider to meet the current and evolving clinical goals of the company.
• Serve as a liaison between the Finance Department and the Clinical Support Services Department.
• Oversee agency client cash receipts procedures to ensure standardization.

Medical Records:

• Responsible for understanding and complying with the regulatory agency policies, federal laws, and agency procedures regarding confidentiality of client information.
• Maintain files and records on cases following agency policies and procedures.

Minimum Requirements:Education: Bachelor's Degree
Experience: 3 years experience in Intake and or/client support services for a health provider; or the equivalent in experience and training. Good overall understanding of clinical needs, project management, policies in a behavioral health setting, and performance improvement activities.
Licensure/Certification Requirements: None
Required Clearances: Act 34 clearance, FBI Clearance, Verification that the employee is not on any Medicaid/Medicare Exclusion listWhat's in it for you? Total Rewards (For Full-Time Employees = >30 hours/week):

• Medical, Dental, and Vision Insurance
• Flexible Spending Accounts
• Life Insurance
• Disability Insurance
• Paid Time Off
• 403(b) with Company Match
• Transportation Subsidy
• Employee Recognition Programs
• Referral Bonus opportunities
• And More!

Want to learn more?To learn more about Chimes, and how you can achieve personal and professional growth within a purpose-driven organization, visit us at: https://chimes.org/Careers.