Director of Claim Regulatory Compliance - American International Group

Director of Claim Regulatory Compliance

Who we are

American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.

Get to know the business

General Insurance is a leading provider of insurance products and services for commercial
and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through
a diversified, multichannel distribution network.

About the role

The Director of Claim Regulatory Compliance will be responsible for the management and coordination of the AIG SOC1 and SOX audits.  You will be expected to complete risk control assessments when necessary to assure claim controls are designed properly and operating effectively to mitigate risk and support a solid SOC/SOX control environment.  You will support key stakeholders as necessary to meet our regulatory requirements for data calls, market conduct exams and annual reports.   You will need to support remediation of all IAG Management Action Plans, including self-reported issues, SOX control deficiency and risk event remediation’s. 

This role will report to the Global Head of Governance and Controls.

What you need to know:

• Drive a strong control framework working in close collaboration with the Technical Business lines, Operations and Claim Legal.
• Align and strengthen controls for AIG Claims to ensure consistency and effective best practices.
• In partnership with Key Stakeholders and project leaders, develop Claim Governance framework/guardrails as required to adequately address risk arising from changes in technology or process.
• In coordination with Claim Legal and the business analyst team, collect, review, and submit, when necessary, the documentation requested in various state data calls, market conduct exams and annual reports.
• Lead the completion of ICFR assessments on all new initiatives to assure controls are modified or new controls are designed to maintain an effective SOC and SOX control environment.
• Monitor existing Claims operational control structure and ensure necessary changes to controls are made based upon audit feedback (self-audits, internal audits, PwC audits).
• Drive continuous improvement and development of Global Claim Control library/depository.
• Coordinate with various functions on business improvement programs and key remediation activities to include the monitoring and reporting of internal audit action plan status and risk event notices and analysis.
• Effectively deliver improvement initiatives and projects on behalf of Claim Governance, leading projects independently and working closely with key stakeholders in delivering project plans.
• Foster working relationships with regulatory bodies and with AIG business groups in furtherance of AIG Compliance efforts. Ensure appropriate support is provided to Legal, Vendor Services, Quality Assurance, and other support groups.
• Support ongoing Claims strategic initiatives through programs that foster an environment of continuous improvement.
• Represent Claims in enterprise forums and projects to ensure global operating excellence and enhanced internal collaboration.

What we’re looking for:

• Proven claims experience of 5+ years handling and/or managing claims with a commercial or personal line insurance carrier.
• Solid knowledge and understanding of a SOC or SOX Claim Control environment.
• Strong Interpersonal skills with the ability to influence change.
• A claims technical and operational background that will enable you to understand the improvement opportunities identified irrespective of the line of business and be credible with key claims stakeholders & managers.
• Ability to analyze information and data to identify underlying trends or issues and develop appropriate solutions. Proficiency in manipulating and interpreting MS Excel spreadsheets.
• Knowledge of key regulatory and legal requirements relevant to commercial or personal line claims is a plus.
• Ability to influence and collaborate effectively with senior managers across claims.
• Excellent written communication skills with ability to create consistently factual, correct, high quality reports, meeting notes and supporting documentation.
• Ability to lead and deliver projects on time and to as per requirements.

A look at our benefits

At AIG, we have a 100-year legacy of working to make the world a better place.  And that begins with our employees. We’re proud to offer a range of employee benefits and resources that help you protect what matters most – your health care, savings, financial protection, and wellbeing. We provide a variety of leaves for personal, health, family, and military needs. For example, the “Giving Back” program allows you to take up to 16 hours a year to volunteer in your community.

We also believe in fostering our employees’ development and offer a range of learning opportunities for employees to hone their professional skills to position themselves for the next steps of their careers. AIG also has a tuition reimbursement program for eligible employees to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.

We are an Equal Opportunity Employer

It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.  

AIG Claims, Inc.