Director of Business Strategy and System Support - Beth Israel Lahey Health
Cambridge, MA
About the Job
Job Type: Regular
Time Type: Full time
Work Shift: Day (United States of America)
FLSA Status: Exempt
When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.
In collaboration with Senior Medical and Administrative Leadership, the Director, Business Strategy and Systems Support is responsible for the creation, promotion and support of innovative strategies to facilitate cost effective patient care that occurs when, where and how it is needed by the patient while maintaining equilibrium in hospital operations. These strategies incorporate a goal of improved access for all patients and include consideration service line development/enhancement and analysis of hospital based clinical programs. Review and development with assistance in Implementation of new models and tests of change will be linked to the measurement of outcomes in quality and cost of care to identify and hardwire best practices across Mount Auburn Hospital and its clinical service lines. More specifically, it is anticipated that the Director, Business Strategy and Systems Support will lead the quantification, evaluation and trending of key initiatives across Mount Auburn its financial performance and its relation to patient utilization of the integrated delivery system's emergency, inpatient and other services.
The Director, Business Strategy and Systems Support will serve as a leader, facilitator and performance improvement specialist for site, department and hospital colleagues. Using key analytics, data and performance metrics, the Director will initiate, lead and/or sponsor team based improvement work to create innovative solutions that achieve improved Quality, Patient Experience, Cost Reduction and growth of key service lines. This work may remain local to Mount Auburn Hospital but will extend to multi-organizational initiatives in collaboration with BILH including such areas as hospital inpatient units, emergency department, and ambulatory clinics.
In collaboration with a team of analysts, the development of associated data collection requirements, reporting and visual presentation to multiple layers throughout the organization for use in strategic decision support and daily operations is a key requirement.
Job Description:
Essential Duties and Responsibilities : _include the following, other duties may be assigned._
Culture of Excellence Responsibilities:
+ See everyone as worthy of respect and attention.
+ Design care and services for and with each patient.
+ Recognize that patients see quality service as quality care.
+ Make it a priority to assist patients, visitors and colleagues.
+ Take advantage of learning and growth opportunities.
+ Understands organizational goals and priorities.
Compliance Responsibilities:
+ Understands and adheres to BILH compliance standards as they appear in Corporate Compliance Policies, Code of Conduct, and hospital Policies.
+ Professional, Supervisory and Managerial Staff, keep abreast of all pertinent federal, state and hospital regulations, laws, and policies as they presently exist and as they change or are modified.
+ Managerial Staff ensure that their staff are trained and evaluated on their knowledge of and adherence to compliance policies and procedures specific to their jobs.
Job Specific Responsibilities:
_Service_
+ Leads by example, actively demonstrating and contributing to Mount Auburn and BILH Mission
+ Using operational and financial analysis, develops strategies to measure and continually improve operational efficiencies, and health system access
+ Prepares and presents new concepts to Mount Auburn’s leadership team
+ Follows trends in patient satisfaction survey data locally within Mount Auburn and nationally to identify areas for improvement and uses this as one data point in overall improvement plan
+ Compares patient access performance data with patient satisfaction survey results to identify potential high impact model changes and correlation with improvement work
_Growth_
+ Collaborates with and guides data analysts in production of key performance indicators (KPIs) for patient access, provider capacity, demand, panel sizes, new patient growth and established patient patterns or utilization metrics
+ Works with system level input and Dashboards to design the appropriate visual presentation of these KPIs in meaningful scorecards that appropriately guide providers, managers, staff and senior leadership in identifying:
+ - root causes of patient access issues
+ - performance to targets at the individual, group and enterprise levels
+ - capacity for growth at the individual and site levels
+ - PCP to patient linkages
+ - Specialty to patient linkages
+ Professionally representsMount Auburns patient and business interests in BILH System forums where patient access is an agenda item or there is a strategic initiative impacting access
_Finance_
+ Develops models linking outpatient access performance to patient cost (and quality) of care with focus on ambulatory sensitive admissions and readmissions to the ED and IP units
+ Acts as a resource in linking and developing financial models to support global payment and risk as it relates to access performance and impacts
+ Incorporates these outcomes and trends in KPIs to facilitate provider, clinic and manager accountability in improvement activities
+ Helps support System Analyst (project management resources) and Training project management teams for key initiatives
_People_
+ Serves as a resource and mentor for Systems Analyst (project managers) and Training teams; making recommendation for data systems and defining data collection requirements to effectively report and visually present KPIs to multiple layers throughout the organization for use in strategic decision support and daily operations
+ Leads improvement work in the thoughtful development and revision of patient access and service line growth
+ Works independently and collaboratively with customers including Medical Directors, Chairs of clinical departments, ADs, VPs, and Chiefs. Interprets the core business or clinical questions the customer is trying to answer and develops the analytical approach.
_Quality_
+ Provides consulting and analytical support to aide decision-making and strategic planning by senior management. Develops and present results of analyses based on interpretation of financial, operational, and market data
+ Has in-depth knowledge of multiple data sources and effectively selects the most appropriate data source to meet project objectives. Understands operational source of internal data and identifies data integrity issues and suggest potential solutions
+ Develops, integrates and maintains databases of key internal planning and external market information needed by Mount Auburn leaders
+ Researches industry information to understand healthcare trends as well as to compare financials, and other benchmarks for community hospitalsWhere appropriate, links access model performance with population management and risk stratification efforts; analyzes impacts of population management activities on overall patient access, readmission and ambulatory sensitive admission rates
Job Qualifications;
Skills:
+ Required: Strong interpersonal, communication and organizational skills with the ability to drive projects to completion in a complex, deadline-driven environment. Able to manage multiple projects, set priorities and meet deadlines. Creates high-quality deliverables. Superior analytic and problem solving skills. Intermediate to advanced proficiency in Excel, PowerPoint, SQL and Access. Ability to use statistical analysis when required. Solid understanding of financial tools, including TSI/Eclipsys and ability to access required data.
Experience:
+ Required: Three years progressive experience in a related health care environment.
Education/Degree requirements:
+ Required: Bachelor’s degree required
+ Preferred:MBA or MPH preferred
Licensure, Certifications, or Registration:
+ Required: Lean, TPS, or relevant performance improvement certification
As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more (https://www.bilh.org/newsroom/bilh-to-require-covid-19-influenza-vaccines-for-all-clinicians-staff-by-oct-31) about this requirement.
More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.
Equal Opportunity Employer/Veterans/Disabled
Time Type: Full time
Work Shift: Day (United States of America)
FLSA Status: Exempt
When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.
In collaboration with Senior Medical and Administrative Leadership, the Director, Business Strategy and Systems Support is responsible for the creation, promotion and support of innovative strategies to facilitate cost effective patient care that occurs when, where and how it is needed by the patient while maintaining equilibrium in hospital operations. These strategies incorporate a goal of improved access for all patients and include consideration service line development/enhancement and analysis of hospital based clinical programs. Review and development with assistance in Implementation of new models and tests of change will be linked to the measurement of outcomes in quality and cost of care to identify and hardwire best practices across Mount Auburn Hospital and its clinical service lines. More specifically, it is anticipated that the Director, Business Strategy and Systems Support will lead the quantification, evaluation and trending of key initiatives across Mount Auburn its financial performance and its relation to patient utilization of the integrated delivery system's emergency, inpatient and other services.
The Director, Business Strategy and Systems Support will serve as a leader, facilitator and performance improvement specialist for site, department and hospital colleagues. Using key analytics, data and performance metrics, the Director will initiate, lead and/or sponsor team based improvement work to create innovative solutions that achieve improved Quality, Patient Experience, Cost Reduction and growth of key service lines. This work may remain local to Mount Auburn Hospital but will extend to multi-organizational initiatives in collaboration with BILH including such areas as hospital inpatient units, emergency department, and ambulatory clinics.
In collaboration with a team of analysts, the development of associated data collection requirements, reporting and visual presentation to multiple layers throughout the organization for use in strategic decision support and daily operations is a key requirement.
Job Description:
Essential Duties and Responsibilities : _include the following, other duties may be assigned._
Culture of Excellence Responsibilities:
+ See everyone as worthy of respect and attention.
+ Design care and services for and with each patient.
+ Recognize that patients see quality service as quality care.
+ Make it a priority to assist patients, visitors and colleagues.
+ Take advantage of learning and growth opportunities.
+ Understands organizational goals and priorities.
Compliance Responsibilities:
+ Understands and adheres to BILH compliance standards as they appear in Corporate Compliance Policies, Code of Conduct, and hospital Policies.
+ Professional, Supervisory and Managerial Staff, keep abreast of all pertinent federal, state and hospital regulations, laws, and policies as they presently exist and as they change or are modified.
+ Managerial Staff ensure that their staff are trained and evaluated on their knowledge of and adherence to compliance policies and procedures specific to their jobs.
Job Specific Responsibilities:
_Service_
+ Leads by example, actively demonstrating and contributing to Mount Auburn and BILH Mission
+ Using operational and financial analysis, develops strategies to measure and continually improve operational efficiencies, and health system access
+ Prepares and presents new concepts to Mount Auburn’s leadership team
+ Follows trends in patient satisfaction survey data locally within Mount Auburn and nationally to identify areas for improvement and uses this as one data point in overall improvement plan
+ Compares patient access performance data with patient satisfaction survey results to identify potential high impact model changes and correlation with improvement work
_Growth_
+ Collaborates with and guides data analysts in production of key performance indicators (KPIs) for patient access, provider capacity, demand, panel sizes, new patient growth and established patient patterns or utilization metrics
+ Works with system level input and Dashboards to design the appropriate visual presentation of these KPIs in meaningful scorecards that appropriately guide providers, managers, staff and senior leadership in identifying:
+ - root causes of patient access issues
+ - performance to targets at the individual, group and enterprise levels
+ - capacity for growth at the individual and site levels
+ - PCP to patient linkages
+ - Specialty to patient linkages
+ Professionally representsMount Auburns patient and business interests in BILH System forums where patient access is an agenda item or there is a strategic initiative impacting access
_Finance_
+ Develops models linking outpatient access performance to patient cost (and quality) of care with focus on ambulatory sensitive admissions and readmissions to the ED and IP units
+ Acts as a resource in linking and developing financial models to support global payment and risk as it relates to access performance and impacts
+ Incorporates these outcomes and trends in KPIs to facilitate provider, clinic and manager accountability in improvement activities
+ Helps support System Analyst (project management resources) and Training project management teams for key initiatives
_People_
+ Serves as a resource and mentor for Systems Analyst (project managers) and Training teams; making recommendation for data systems and defining data collection requirements to effectively report and visually present KPIs to multiple layers throughout the organization for use in strategic decision support and daily operations
+ Leads improvement work in the thoughtful development and revision of patient access and service line growth
+ Works independently and collaboratively with customers including Medical Directors, Chairs of clinical departments, ADs, VPs, and Chiefs. Interprets the core business or clinical questions the customer is trying to answer and develops the analytical approach.
_Quality_
+ Provides consulting and analytical support to aide decision-making and strategic planning by senior management. Develops and present results of analyses based on interpretation of financial, operational, and market data
+ Has in-depth knowledge of multiple data sources and effectively selects the most appropriate data source to meet project objectives. Understands operational source of internal data and identifies data integrity issues and suggest potential solutions
+ Develops, integrates and maintains databases of key internal planning and external market information needed by Mount Auburn leaders
+ Researches industry information to understand healthcare trends as well as to compare financials, and other benchmarks for community hospitalsWhere appropriate, links access model performance with population management and risk stratification efforts; analyzes impacts of population management activities on overall patient access, readmission and ambulatory sensitive admission rates
Job Qualifications;
Skills:
+ Required: Strong interpersonal, communication and organizational skills with the ability to drive projects to completion in a complex, deadline-driven environment. Able to manage multiple projects, set priorities and meet deadlines. Creates high-quality deliverables. Superior analytic and problem solving skills. Intermediate to advanced proficiency in Excel, PowerPoint, SQL and Access. Ability to use statistical analysis when required. Solid understanding of financial tools, including TSI/Eclipsys and ability to access required data.
Experience:
+ Required: Three years progressive experience in a related health care environment.
Education/Degree requirements:
+ Required: Bachelor’s degree required
+ Preferred:MBA or MPH preferred
Licensure, Certifications, or Registration:
+ Required: Lean, TPS, or relevant performance improvement certification
As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more (https://www.bilh.org/newsroom/bilh-to-require-covid-19-influenza-vaccines-for-all-clinicians-staff-by-oct-31) about this requirement.
More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.
Equal Opportunity Employer/Veterans/Disabled
Source : Beth Israel Lahey Health