Director of Business Operations - Publishing.com

Company Summary

Publishing.com empowers individuals from all walks of life to generate meaningful income streams through book publishing. As a leading online education platform, we specialize in guiding our students through the processes of writing, publishing, and selling books and audiobooks on major platforms like Amazon and Audible. We are thrilled to announce that Publishing.com has been recognized as the 19th fastest-growing private company in America for 2023, according to the prestigious Inc. 5000 list. Over the past two years, we've experienced an incredible 30% year-over-year growth and expanded our team by 500%. Recently, we hit a major milestone by helping 60,000 students through our programs.

Our mission is to become the premier destination for all publishing-related needs. In line with this vision, we are excited to announce the launch of our latest innovation, Publishing.ai, a software designed to revolutionize the publishing industry further. This year marks a significant milestone in our journey toward achieving our goal, as we continue to expand our offerings and support our community of publishers.

About The Role

The Director of Business Operations is the linchpin in aligning and executing the strategic and tactical objectives across all departments at Publishing.com. This role will partner with the Chief Operating Officer, ensuring the operational framework supports and enhances the company's mission. This role will oversee the development, implementation, and management of operational processes, programs, and stakeholders across all departments.

This role requires a proactive leader with strong analytical skills and a deep understanding of business operations. The Director of Business Operations will work closely with senior management to optimize performance, drive continuous improvement, and ensure the seamless execution of business initiatives.
 

Who You Are

You are an operationally-focused individual with a passion for efficiency, a high ability to execute, and attention to detail. They are proficient in data and analytical tools, including Excel, Sigma, Tableau, and PowerBI.. You thrive in the #2 position, enjoying the responsibility of driving meaningful business outcomes and supporting leadership. You possess an ownership mentality and growth mindset, ensuring that initiatives are seen through to successful completion. Your exceptional ability to influence and gain buy-in from multiple teams and leaders helps you create focus and alignment across the organization. 

Your excellent communication and interpersonal skills foster a collaborative environment, ensuring everyone works towards common goals. You have strong analytical and problem-solving abilities, using data-driven insights to make informed decisions. With experience in managing and leading teams, you cultivate a culture of accountability and continuous improvement. You are discreet and always maintain confidentiality, thriving in a fast-paced environment while effectively managing multiple priorities. 


Responsibilities

• Serve as the primary operational partner to the Chief Operating Officer, translating strategic plans into actionable operational objectives across all departments.
• Collaborate closely with the COO and executive leadership to develop and refine the company’s strategic plan, ensuring operational readiness and agile execution.
• Lead the charge in operationalizing strategic initiatives, monitoring progress, and adjusting plans as necessary to meet evolving company needs.
• Own the company's strategic initiative tracker and report the status of key initiatives back to the executive team. 

• Conduct comprehensive evaluations of existing operational processes, identify bottlenecks, and partner with all departments to implement solutions to enhance efficiency and productivity.
• Spearhead the development and refinement of operations management policies, setting standards for excellence in execution.
• Ownership of organizational SOPs and partnering with all departments to ensure adherence to standards and protocols. 

• Act as a gatekeeper for projects, prioritizing those that are critical and blocking or deferring those that do not drive meaningful business outcomes.
• Program manages multiple initiatives simultaneously and assists across the organization in solving business problems. 
• Oversee the planning and execution of key operational projects and initiatives.
• Assist with future mergers and acquisitions and ensure seamless integration into the business. 

• Forge strong relationships with department heads, providing them with the operational support needed to achieve their strategic goals.
• Collaborate with other departments, including sales, marketing, finance, and customer service, to ensure operational alignment.

• Owns organizes and maintains company-wide data assets, including enterprise data repository. 
• Prioritizes and develops dashboards for department heads and senior leadership to support execution goals. 
• Establish and monitor key performance indicators for operational effectiveness, ensuring that all departments are accountable and contributing to the company’s success.
• Own management/aggregation of key metrics and report on a weekly, monthly, and quarterly basis for the organization. 
• Champion a culture of continuous improvement, leveraging data to inform decision-making and strategic adjustments.

Requirements

• 5 years of technical experience with multiple tools, such as CRMs, Ticketing Systems, and other platforms. 
• Analytics background or previous role owning dashboards/centralized organizational metrics. 
• Proven experience in operational leadership, with a demonstrated ability to align and enhance cross-departmental functions and processes.
• Strong strategic thinking and planning skills, with a track record of translating strategic vision into tangible operational objectives.
• Exceptional communication and collaboration abilities, capable of fostering strong relationships across all levels of the organization.
• Adept at process optimization, with a keen analytical eye for identifying and implementing efficiency improvements.
• Experience in a high-growth environment, with the flexibility and creativity to adapt to and drive change.
• Ability to work in a fast-paced environment and manage multiple priorities effectively.
• Bachelor's degree in business management, finance, computer science, data analytics, and any other relevant field experience. 
• Experience in early-stage growth companies or the SaaS industry; is a plus!

Why Publishing.com?

At Publishing.com, our dedication to our mission and core values isn't just talk; it's reflected in how we treat our team. We believe in nurturing our employees' well-being, supporting their families, and empowering them to contribute to their communities. Here's how we stand out:

• Recently recognized as #19 on the Inc 5000's list of Fastest Growing Private Companies in America for 2023
• We are a completely remote team located worldwide with 100 employees
• We have great benefits including paid time off (PTO), competitive health, vision, and dental benefits, 401k, and team socials...yes, even remotely
• We care about our culture deeply and live by our company values (1) Service that WOWs, (2) Ultimate Team Player, (3) Great Freakin' Attitude, (4) Billion Dollar Standards
• We encourage learning, growth, and continuous improvement and create meaningful programs to support our employees' professional development
• If you want to join a team on the ground floor, this is your chance: we are expanding beyond being an education company to become the one-stop shop for all your self-publishing needs

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