Director of Business Office - East Tennessee Behavioral Health

​East Tennessee Behavioral Health is recruiting for a Director of Business Office!

East Tennessee Behavioral Health is a 90-bed inpatient treatment center serving Knoxville, Tennessee, and the surrounding communities. We provide the highest-quality care for people who have mental health concerns such as depression, anxiety disorders, and bipolar disorder and those who have co-occurring addictions. The acute inpatient treatment we offer supports adolescents, adults, and senior adults, while our outpatient programming serves adults age 18 and older. Our comprehensive treatment includes group therapy, individual counseling, family therapy, detox, medication management services, and basic medical care. Specialty services include electroconvulsive therapy (ECT) for those who are struggling with severe depression symptoms. With a focus on long-term healing, we deliver personalized care with compassion and respect.

​ESSENTIAL FUNCTIONS: 

• ​Monitor and report on key metrics such as cash collections, days outstanding, unbilled, denials, daily census, etc. in conjunction with the CFO.  
• ​Establish and maintain controls for all cash collected and posted in patient accounting system.  
• ​Maintain effective communication with third party insurance carriers to resolve issues that impede cash flow and detract from patient/member satisfaction.  
• ​Provide staff management to include hiring, development, training, performance management and communication to ensure effective and efficient department operation. 
• ​Maintain effective communication with the leadership team to ensure that all third-party compliance guidelines are met.  

• ​Select and monitor outside collection vendors engaged in the collection of facility receivables.  Review and balance agency reports to system reports and approve agency invoices.  
• ​Lead and provide operational directives for all Business office activities related to the claim’s management and collections of the facility receivables and ensure timely, efficient cash collections to support the overall financial goals of the facility. 
• ​Define and provide the necessary support and leadership to achieve departmental goals and objectives.  
• ​Review all statistical reports to monitor trends and determine operational deficiencies and implement corrective action plans as necessary.  
• ​Work closely with Utilization Review and Admissions staff to ensure proper authorization of patient insurance coverage. 

• ​Manage and direct subordinate staff to identify goals and objectives. 

​OTHER FUNCTIONS: 

• ​Perform other functions and tasks as assigned. 

​EDUCATION/EXPERIENCE/SKILL REQUIREMENTS: 

• ​High school diploma or equivalent required.  Bachelor’s degree in Business Administration or related field preferred.   
• ​Five or more years’job-related experience in behavioral health.   
• ​Three or more years’ supervisory experiencerequired. 

• ​Strong revenue cycle technical skills required. 

​LICENSES/DESIGNATIONS/CERTIFICATIONS: 

• ​Must have and maintain a valid driver's license, maintain automobile insurance coverage and have access to an automobile, where facility requires. 

We are committed to providing equal  employment opportunities to all applicants for employment regardless of an individual’s characteristics protected by applicable state, federal and local laws.

AHMKT