Director of Business Management - Microsoft Corporation

With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we help customers and partners resolve their issues quickly, prevent future problems from occurring, and demonstrate new ways to achieve more from their Microsoft investment. Connected Customer Support Experience delivers connected support experiences to our customers to gain and keep their trust. The Director of Business Management is a senior leader in the Customer Experience & Success organization who will have the opportunity to think strategically at a global level and work across a diverse set of senior leaders and stakeholders to enable business outcomes to be met. This position requires extensive cross-group coordination at all levels, excellent communication skills, and the ability to build rhythm of the business, compelling presentations, and comprehensive business review materials that span delivery, operations, and business teams. This role calls for a balance of leadership, influence skills, people management, and supportive individual contributions. You should be able to work well under pressure and deadlines and be flexible, thriving in ambiguity and uncertainty. The Director of Business Management will provide the CE&S team with strategic thought leadership, business planning leadership, oversight, framing and recommendations on organizational challenges, participate in overall strategy discussions, lead key strategic initiatives, and facilitate business execution. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Embody our Culture (https://www.microsoft.com/en-us/about/corporate-values) and Values (https://careers.microsoft.com/us/en/culture) **Responsibilities** **Responsibilities:** - Develop and execute organization's rhythm of business (ROB) process. - Lead and manage the organization's Leadership Team (LT) and staff meetings focused on clear outcomes. - Drive preparation and achieve outcomes for leader meetings, presentations, field visits, and internal/external engagements. - Represent the business in key stakeholder/customer engagements. - Serve as proxy for leader as needed. - Lead the Communications team to influence communication strategy and key messages. - Develop and cultivate cross organizational stakeholder relationships to amplify alignment with critical internal partners, i.e., engineering groups, sales, etc. - Execute employee award and recognition programs. - Drive employee engagement programs. - Understand voice of the organization and employee pulse. - Engage in and support employee listening programs to maximize employee in voice and increase employee listening and engagement - both directly and through the global communities of Enterprise Support. - Create a diverse and inclusive culture focused on increasing diverse representation, retention, and improving inclusion. **Business Strategy & Planning:** + Develop and drive business strategic and annual strategic priority planning process. + Track progress and drive completion of actions across business in alignment with LT commitments and long-range financial plans + Ensure budget, resourcing, and LT capacity is aligned to top business priorities. **Qualifications** **Required Qualifications:** + Bachelor's Degree in relevant field (e.g., Liberal Arts, Business Administration, Management, Computer Science) AND 8+ years experience in financial management, business planning, operations management, strategy, project management, human resources, or business-related roles o OR equivalent experience. **Preferred Qualifications:** + Bachelor's Degree in relevant field (e.g., Liberal Arts, Business Administration, Management, Computer Science) AND 10+ years experience in financial management, business planning, operations management, strategy, project management, human resources, or business-related roles o OR Master's Degree in relevant field (e.g., Liberal Arts, Business Administration, Management, Computer Science) AND 7+ years experience in financial management, business planning, operations management, strategy, project management, human resources, or business-related roles o OR equivalent experience. Business Management IC6 - The typical base pay range for this role across the U.S. is USD $124,800 - $266,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $159,000 - $292,200 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay -Microsoft will accept applications for the role until 04/04/2024. **\#CES #CSS #CCSE** Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .