Director of Business Intelligence and Data - Heartland Veterinary Partners LLC

Position Purpose:

At Heartland Veterinary Partners, our mission is centered around elevating the lives of veterinarians and their teams. By partnering with Heartland, practice owners unlock a world of operational advantages and economies of scale, all while retaining their clinical autonomy. At Heartland, we go beyond the ordinary to foster an environment that nurtures growth, invests in our employees, and creates pathways for professional development.

The Heartland promise doesn't stop at operational brilliance; it extends to encompass non-clinical facets like recruiting & human resources, marketing, procurement, payables management, accounting & finance, and information technology. In essence, we've got every corner covered, so our partners can focus on what truly matters - providing optimal care for their patients. As a dedicated member of our Support Center, you'll have the opportunity to be a part of what makes that happen. Your role will be pivotal in helping our partners deliver unparalleled patient care.

The Heartland philosophy rests firmly on the pillars of Servant Leadership. This ethos defines our Support Center team, where every member embraces the ethos of selfless service and approaches every challenge with an unwavering commitment to support. If this resonates with your personal and professional values, then we'd like to get to know you better!

Position Purpose

The Director of Business Intelligence and Data will lead the strategic vision and execution of business intelligence (BI) and data analytics initiatives across Heartland Veterinary Partners. This role is pivotal in developing scalable BI solutions, fostering data-driven decision-making, and guiding the organization toward advanced analytics maturity. The position emphasizes expertise in data warehousing, integration of fragmented and legacy data sources, and strategies for implementing data science concepts. Additionally, this leader will manage BI resources to drive adoption, engagement, and measurable outcomes within the veterinary healthcare sector. This is a full-time remote role.

Competencies:

At Heartland, all of our team members embody the spirit of Servant Leadership.

• Authentic Listening
  • Continually listening with an open mind and heart to what is said and unsaid.
• Building Community
  • Bringing team members together and mobilizing them around our collective purpose and commitment to our communities.
• Commitment to the Growth of the People
  • Dedicated to the personal and professional growth and development of our team members.
• Conceptualization
  • Forward thinking and approaching work and challenges with an end-to-end view.
• Empathy
  • Demonstrating empathy and understanding with others, approaching everything assuming positive intentions.
• Foresight
  • Taking the past, the present, and the future decision-making process.
• Healing
  • Focusing on the emotional and physical health of our team members. Offering support and solutions to ensure our team members have balance.
• Persuasion
  • Building group consensus and buy-in.
• Self-Awareness
  • Conscious knowledge of personal character, emotions, intentions, and leadership impact.
• Stewardship
  • Concern for our team members, customers, communities, and the organization as a whole and making good use of all that is available to provide appropriate support.

Essential Responsibilities:

• Strategic Leadership
  • Develop and execute Heartland's BI and data strategy, focusing on self-service analytics, enterprise reporting, and unified data platforms.
• Data Warehousing and Integration
  • Design and implement solutions for integrating fragmented and legacy data sources, creating unified data warehouses and data marts to support robust analytics and reporting.
• Self-Service Analytics
  • Craft a strategy and actionable plan to implement self-service analytics, empowering users to independently access and analyze data while maintaining governance and consistency.
• Data Science Initiatives
  • Drive the adoption of data science strategies, such as predictive analytics and machine learning, to foster innovation and improve business decision-making.
• Collaboration
  • Partner with business leaders and IT management to prioritize projects, manage resources, and achieve organizational objectives, aligning with Heartland’s mission to empower veterinarians.
• Power BI Expertise
  • Define and implement BI reporting architecture utilizing Power BI, ensuring scalability and adaptability to evolving business needs.
• Governance and Best Practices
  • Establish and refine BI policies, best practices, and governance models to ensure data integrity and consistency across all veterinary practices.
• Team Development
  • Build, mentor, and manage high-performing teams through training, diverse assignments, and leadership development, promoting a collaborative and supportive work environment.
• Project Management
  • Oversee BI projects, manage customer expectations, and balance competing priorities to ensure satisfaction and measurable impact.

Knowledge and Skills:

• Technical Expertise
  • Proven experience in data warehousing, data integration, and working with fragmented and legacy data sources to create unified data solutions.
• Power BI Proficiency
  • Advanced expertise in Power BI; 5+ years of hands-on experience required.
• Self-Service Analytics Knowledge
  • Demonstrated ability to design and implement self-service analytics frameworks, driving user adoption while maintaining governance.
• Data Science Knowledge
  • Strong familiarity with implementing data science strategies, including predictive modeling, machine learning, and advanced analytics techniques.
• SQL and Data Architecture
  • Proficiency in SQL, relational database principles, and modern data architecture practices.
• Analytical Abilities
  • Exceptional quantitative and analytical skills, with the ability to synthesize data into actionable insights that enhance veterinary practice operations.
• Communication Skills
  • Effective communicator with excellent written and verbal skills, capable of influencing stakeholders at all levels.
• Organizational Skills
  • Ability to manage multiple priorities in a fast-paced environment, meeting deadlines without compromising quality.
• Integrity and Collaboration
  • High integrity and a collaborative mindset, fostering teamwork and trust in line with Heartland’s core values.

Requirements/Qualifications:

• Education
  • Demonstrated expertise, relevant certifications, and practical experience in BI, data analytics, and data management are highly valued.
• Experience
  • Minimum of 7 years of experience in business intelligence, data analytics, or a related field, with leadership experience preferred. Experience in the veterinary healthcare industry or a related healthcare field is advantageous.
• Professionalism
  • High degree of professionalism and ability to handle confidential information.
• Problem-Solving Skills
  • Exceptional problem-solving skills and ability to make sound, data-driven decisions.
• Flexibility
  • Adaptability to evolving business needs and work schedules.
• Alignment with Core Values
  • Commitment to Heartland Veterinary Partners’ mission to support veterinarians in focusing on animal care, not business management.

Benefits Offered:

• Physical wellness

  Health, dental, vision, voluntary life and disability programs, and discounted access to gym memberships.

  
  

• Mental wellness

  Paid time off, flexible work schedules, and EAP.

  
  

• Financial wellness

  Bonus incentives, retirement accounts, retail discounts, and access to financial planning tools.

  
  

• Professional wellness

  Learning and career development solutions.

  
  

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