Director of Business Intelligence at Confidential

About Our Client

Our client is a trailblazer in the service industry, redefining traditional business models by leveraging technology and data to deliver exceptional customer experiences. Since their founding, they have disrupted the market with their innovative approach, putting consumers at the heart of everything we do. Through operational excellence and cutting-edge solutions, they have rapidly expanded their reach, serving hundreds of thousands of satisfied customers.

As a forward-thinking company, they are entering an exciting phase of growth, building on their momentum to create a scalable, data-driven platform that will continue to challenge industry norms. They are looking for a visionary Director of Digital Analytics to lead their digital analytics efforts and drive transformation across the organization.

Primary Activities and Responsibilities

• Serve as a key technical liaison, bridging communication between product, data, and technology teams to fuel data-driven innovation and enhance the customer experience.
• Lead the development and execution of a comprehensive digital analytics strategy that uses data insights to disrupt and transform service delivery models.
• Oversee data mapping initiatives, ensuring seamless data flow across systems to drive better business decisions and operational efficiencies.
• Execute complex SQL queries to analyze large datasets, transforming data into actionable insights that influence product development and customer engagement strategies.
• Develop interactive dashboards and compelling data visualizations using tools such as Power BI, Tableau, and other platforms to communicate critical insights to senior leadership and key stakeholders.
• Collaborate with cross-functional teams—including marketing, operations, and technology—to align analytics initiatives with business goals and enhance the overall customer experience.
• Leverage consumer data and market insights to guide product direction, feature prioritization, and optimize the customer journey, ensuring continuous innovation.
• Work closely with engineering teams to ensure the smooth implementation of technology solutions that improve service delivery and business operations.
• Drive the adoption of a data-first culture across the organization by automating analytics processes and ensuring real-time insights are available for decision-making.
• Mentor and develop a team of data analysts, providing training and guidance to foster a high-performance environment.
• Stay informed on industry trends, emerging technologies, and best practices in digital analytics to ensure we remain ahead of competitors and continue to disrupt the market.
• Collaborate with stakeholders to prioritize and execute analytics-driven product and operational enhancements based on data insights, customer feedback, and market demands.

Minimum Qualifications

• Bachelor's Degree (4-year degree).
• 5+ years of experience leading cross-functional teams or managing teams in data analytics, product management, or related fields.
• 7+ years of experience in digital analytics, business intelligence, product management, or a similar role.

Knowledge and Skills

• Strong leadership skills with the ability to lead and inspire cross-functional teams in a fast-paced, high-growth environment.
• Proven expertise in digital analytics, data visualization, and data-driven decision-making, with a successful track record of using insights to drive business success.
• Advanced proficiency in SQL querying, data mapping, warehousing, and mining techniques.
• Ability to serve as a liaison between technical and non-technical teams, ensuring data insights directly influence business strategies and product development.
• Expertise with data visualization tools like Power BI, Tableau, or similar platforms, creating actionable insights that drive business impact.
• Experience transforming data into strategic product and business recommendations that enhance customer experience and disrupt service delivery models.
• Strong project management skills, with the ability to lead multiple initiatives and manage priorities in a dynamic environment.
• Proficiency with Office Suite, Salesforce, SAS, Snowflake, or other analytics tools.
• Results-driven and passionate about innovation, with a commitment to driving growth and transformation within the service industry.