Director of Business Analysis - BCTS
Lenexa, KS 66215
About the Job
BCTS is seeking a Director of Business Analysis
Join our BCTS Team1
The BCTS network of professional and seasoned facility solution companies provides the best in HVAC, plumbing, electrical, and many other services for facilities across the U.S. We provide service and facility maintenance in a wide variety of markets, including commercial, industrial, and institutional. Our companies average 50 years in business, so you’re joining a team of experts who really know the industry.
BCTS is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
We offer a competitive compensation and benefits package.
Job Summary
The Director of Business Analysis is responsible for overseeing the analysis, design, and implementation of business processes and systems. The role focuses on optimizing systems functionality to drive business performance, enhance customer engagement, and ensure that business requirements align with technology solutions. Manages the full lifecycle of CRM business analysis, from gathering and documenting requirements to supporting the delivery and ongoing optimization of CRM-related systems and processes.
Responsibilities and Duties
- Provide expert level technical / Tier 3 level support for COINS ERP CRM, operations, and service management modules
- Provide backup for advanced /Tier 2 level support for COINS ERP CRM, operations, and service management modules
- In coordination with COINS system administrator, configure, implement and train COINS ERP CRM, operations, and service management modules for BCTS companies
- Conducts organizational studies and evaluations, design systems and procedures, conduct work simplification and measurement studies, and prepare operations and procedures to assist management in operating more efficiently and effectively
- Develop and implement operational analytical model for use across BCTS companies
- Utilize operational analytical model to identify continuous operational improvement opportunities
- Manage continuous improvement projects across BCTS companies
- Coordinate/collaborate with operations staff, accounting staff, COINS system administrator, and IT staff to develop necessary systems to implement analytical model and continuous improvement projects.
- Perform other related duties as necessary
- Excellent management, training and supervisory skills
- Excellent written and verbal communication skills
- Excellent organizational and time management skills
- Proven project management expertise with the ability to effectively prioritize tasks across multiple projects
- Ability to diagnose and resolve technical issues related to the CRM system, from data inconsistencies to software bugs or performance bottlenecks.
- Strong ability to identifying potential issues before they become critical, such as system performance concerns or user adoption challenges, and taking steps to mitigate them.
- Proficiency in COINS ERP software
- Proficient with Microsoft Office Suite software
- Minimum Bachelor's degree in Business, IT, or equivalent
- Minimum 5 years relevant experience required
- MBA or equivalent degree preferred
- Must be able to satisfactorily pass a criminal background check and drug screen.
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