Director of Banquets - Omni Hotels & Resorts

Nashville Hotel

The Omni Nashville Hotel was specially created to be an authentic expression of Nashville’s vibrant music culture. Across from the new Music City Center, the luxury hotel is a one-of-a-kind experience, fully integrated with an expansion of the Country Music Hall of Fame and Museum on four levels. Located on Fifth Avenue between Demonbreun and Korean Veterans Blvd. The Omni Nashville Hotel design is a modern expression of the city’s distinct character, incorporating natural materials, exposed steel and regional limestone. The multi-story hotel and expanded museum shares meeting and entertainment space and brings additional restaurants and retail venues to this dynamic destination in downtown Nashville.

The Omni Nashville Hotel’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Nashville may be your perfect match.

Omni Nashville Hotel is excited to offer competitive wages and benefits, growth opportunities, paid time off, and hotel stay discounts! If you love hospitality, and have a passion to serve others then you’ll love working with the Omni Nashville Hotel – apply today!

The Director of Banquets is responsible for ensuring proper set up and service of all banquet functions, supervising all banquet associates to ensure guest satisfaction, and maintain service standards. This is a leadership role responsible for training of associates to deliver prompt, courteous service in a manner that complies with Omni food and beverage standards and company policies and procedures. 

• Responsible for planning, evaluating, organizing, and directing the activities of the Banquet department.
• Ensures that all policies, procedures and guidelines are followed by department personnel.
• Provides the necessary training, motivation, and leadership for all department personnel.
• Responsible for the department’s service scores, as measured by meeting planner surveys.
• Responsible for all administrative duties which are necessary in the functioning of the department.
• Tours, on a daily basis, the hotel function space and spot checks meeting room setups.
• Ensures that all function space in the hotel is well presented and maintains a scheduled cleaning program for each function room.
• Ensures that all equipment used in the department is in good order, and uses preventive maintenance schedules for all equipment.
• Reviews, on a daily basis, client feedback and takes appropriate follow up actions.
• Responsible for accurately forecasting revenues on a monthly basis.
• Anticipates needs, forecasts results, and analyzes work processes for personnel in the department.
• Determines set-ups in conjunction with Director of Catering and Director of Convention Services.
• Coordinates functions with service staff, culinary, and stewarding teams.
• Sees that guest satisfaction is achieved through effective supervision and delegation of functions, checks on food quality and courteous performance of entire banquet staff.
• Food costs conscious, coordinates with the Stewarding Department on fast recovery of food leftover and minimizes waste.
• Briefs servers and captains on functions and procedure of service.
• Establishes high standards of quality service and maintains them through effective training and continuous upgrading.
• Maintains the equipment entrusted to his care and keeps pars up.
• Maintains records, reports, closing reports and payroll costs.
• Inspects function rooms and writes work orders for the Engineering Department to maintain rooms in excellent condition.
• Conscious of business fluctuations, reacts either increasing of decreasing when volume of business fluctuates up or down.
• Maximizes profits in his department through effective management techniques keeping in mind at all times guest satisfaction.
• Keeps updated in new food and wine trends. Sets the pace and the good example for a successful quality operation.

• Minimum 3 years’ experience in a hotel banquet senior management position, such as Director/Assistant Director, in a high-volume luxury hotel, preferably a convention property. 
• Exceptional knowledge and understanding of various banquet and food service techniques /standards, to include banquet room sets and creativity in room decorations. 
• Candidate must have proven leadership skills and must be able to delegate, effectively train, develop, and motivate staff. 
• Ability to teach employees importance of, and how to interact with internal/external guests and courteously solve internal requests.
• Able to set priorities for the Banquet team and provide feedback to others that enhances performance.
• Prior experience managing schedules, inventory, payroll, service recovery and associate relations matters required.
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone.
• Ability to work well under pressure, managing a high volume of BEO’s and guest requests.
• Strong organizational skills with the ability to multi-task and provide guest follow up in a fast paced environment.
• Ability to obtain a State of Tennessee Alcoholic Beverage Commission server permit.
• Prior experience managing schedules, inventory, payroll, service recovery and associate relations matters required.
• Knowledge of TN liquor laws. Strong familiarity with beer, wine and spirits; local knowledge preferred.
• Must be proficient with computers, and Microsoft Office suite.
• Must be able to work a variety of shifts, including weekends and holidays.
• Move, bend, push and pull objects weighing up to 75 pounds without assistance. Must be able to lift and carry items up to 40 lbs without assistance.
• Must be able to carry a banquet serving tray, filled to capacity, overhead/on shoulder.
• Ability to stand or walk for an extended period or for an entire work shift. 

Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement 

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.