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When you join Sunrise Senior Living, you will be able to use your unique skills to empower residents to live longer, healthier, and happier lives. Not only will you build meaningful relationships with residents, their families, and team members alike, you will also gain joy in serving others and deep fulfillment in your work. Explore how you can follow your passions and shed light on meaningful ways to serve, grow, and shine together.
Sunrise Senior Living was again certified as a Great Place to Work® by Activated Insights. This is the 7th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of.
COMMUNITY NAME:Sunrise of Park RidgeJob ID:2024-222023JOB OVERVIEW:
The Director of Sales (DOS) is responsible for the marketing and sales planning and execution for the community. The DOS is delegated significant and discretionary powers to market their community. The DOS takes the lead in assessing the local market and developing a marketing plan tailored to the geographic region in which the community is located and developing a Sales and Marketing Budget. Through the development of a successful Sales Plan, the DOS will sell the community by advancing leads through the sales process with the objective of reaching and maintaining budgeted occupancy and revenue goals.
RESPONSIBILITIES & QUALIFICATIONS:
As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Our foundational belief is the sacred value of human life. The unique responsibilities for this role include but are not limited to the essential functions listed as follows:
Marketing and Sales:
• Studies the market and creates a dynamic, successful Sales Plan.
• Uses discretion and independent judgment in identifying referral sources and determining how much time to devote to particular marketing strategies.
• Develops strategy for each prospect from initial inquiry through the final decision.
• Plans each customer interaction.
• Maintains a thorough working proficiency of Customer Relationship Management lead tracking database.
• Keeps all records current on a computerized lead tracking system.
• Builds customer focused relationships by advancing the lead through the sales process and gaining customer commitment. • Ensures that all team members in the community understand that sales is everyone’s responsibility and are knowledgeable and trained in their role of Marketing and Sales.
• Conducts weekly strategy and advisory meetings with the Executive Director (ED).
• Submits timely weekly Flash Reports (sales results).
• Provides marketing and sales leadership to all team members.
Driving Revenue:
• Strives to meet or exceed targeted occupancy and sales.
• Leverages multiple revenue drivers (pricing, inventory, services, etc.) that drive the top line. External Business Development:
• Generates leads and move-ins from targeted referral sources.
• Plans and executes monthly presentations to professional referral sources.
• Identifies referral sources through site specific research.
• Plans call objectives.
• Clearly articulates the benefits of referring to Sunrise Senior Living.
• Actively participates in and provides reporting resources for the monthly Referral Development Committee Meeting.
Marketing Strategy:
• Creates and updates Quarterly Sales Plan.
• Implements Sales Plan.
• Conducts bi-annual competitive market research ranking and analysis and accurately reports data on the competitor tracking form.
• Understands competitive opportunities and threats and presents strategic alternatives to combat these to the ED and Regional Director of Sales.
• Demonstrates a strong understanding of the senior care market and Sunrise’s niche in that market, especially the local competitive environment. Resident Move-In Process:
• Reviews and facilitates the Move-In Packet with the resident and/or family.
• Facilitates and coordinates the Resident Assessment with Resident Care Director (RCD), Assisted Living Coordinator (ALC) and/or Reminiscence Coordinator (RC).
• Oversees and manages the move-in process as outlined in the Resident Move-In and the Suite Readiness checklists.
• Ensures all Sunrise and state mandated paperwork and forms are completed on or before the move-in date by the family and/or resident.
• Overall oversight of the resident’s administrative files to ensure they are fully prepared according to Sunrise and state specific regulatory requirements.
Financial Management:
• Assists in the presentation and value of Sunrise’s products and services for our residents, families, team members, and targeted referral sources.
• Assists the ED in completing the annual community budget.
• Understands and manages the department budget to include labor and other expenses and understands its impact on the community’s bottom line.
• Reviews monthly financial statements and implements plans of action around deficiencies.
• Processes and submits monthly expenses and budget data timely per Sunrise policies and internal business controls.
• Understands the internal cost associated with all Sunrise resident care programs. Training, Leadership, and Team Member Development:
• Partners in the delivery and participation in Sunrise University Training and self-study programs during the required timeframe.
• Develops a working knowledge of state regulations and ensures compliance.
• Achieves the Team Member Engagement goals and actively leads in the Engagement Improvement Planning sessions.
• Attends regular meetings; Stand Up, Cross Over, Department Head, Town Hall, Quality Improvement, and others as directed by the Executive Director.
• Keeps abreast of professional developments in the field by reading and attending conferences and training sessions.
• Maintains compliance in assigned required training and all training required by state or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met.
Experience and Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed throughout this job description are representative of the knowledge, skills, and abilities required.
• College Degree preferred.
• Successful marketing and sales experience.
• Goal achievement oriented.
• Ability to handle multiple priorities.
• Planning and negotiating skills.
• Possess written and verbal skills for effective communication and the ability to facilitate small group presentations.
• Competent in organizational and time management skills.
• Demonstrates good judgment, problem solving and decision-making skills.
• Demonstrates proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel) and Sunrise applications with the ability to learn new applications.
• Willingness to work independently with little to no day-to-day supervision.
• As applicable, all Sunrise team members who drive a Sunrise vehicle must review and sign the Driver job description and understand the key essential duties for safety and regulatory compliance.
• Ability to work weekends, evenings, and flexible hours and be available for our customers at peak service delivery days and times.
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ABOUT SUNRISE:
Ready to take the next step and make a bigger impact than you ever imagined? As part of our team, you will help brighten the future for everyone at Sunrise and beyond. That is why we make it a priority to celebrate the unique ways you bring moments of togetherness and joy to everyone you serve. And when combined with the support, benefits, and growth opportunities we offer, the result is a career that PositivelyShines with everything you need to reach your goals – at work and in your life.
We also offer benefits and other compensation that include:
- Medical, Dental, Vision, Life, and Disability Plans
- Retirement Savings Plans
- Employee Assistant Program / Discount Program
- Paid time off (PTO), sick time, and holiday pay
- Daily Pay offered to get paid within hours of a shift (offered in the U.S. only)
- Tuition Reimbursement
- In addition to base compensation, Sunrise may offer discretionary and/or non-discretionary bonuses. The eligibility to receive such a bonus will depend on the employee’s position, plan/program offered by Sunrise at the time, and required performance pursuant to the plan/program.
- Some benefits have eligibility requirements
Apply today to learn why Sunrise Senior Living is a certified Great Place to Work®
PRE-EMPLOYMENT REQUIREMENTS:
Sunrise considers the health and safety of its residents, family members, and team members to be one of its highest priorities. Employment with Sunrise is conditioned on completing and passing a drug test (which does not include marijuana), participating in testing requirements (e.g. Tuberculosis Test, Physical Evaluation). Covid-19 and Influenza vaccination is only required to the extent mandated by applicable federal, state, and local laws and authorities.
COMPENSATION DISCLAIMER:
Selected candidates will be offered competitive compensation based on geographic location of community/office, skills, experience, qualifications, and certifications/licenses (where applicable).