Director of Admissions - SUD - Casa Palmera

At Discovery Behavioral Health, we know the best way to predict the future of healthcare is to create it.  As a member of our growing team, you will have a voice in the creation of life-changing programs and treatment centers nationwide.  Working collaboratively with the best and the brightest in our industry, you will be part of an innovative team of professionals committed to generating positive and remarkable outcomes for the clients we serve. If you are looking for an organization that thrives on growth, celebrates diversity of thought, and rewards passionate execution, you’ve come to the right place.  Because we put clients first, it is our honor to support and reward those who serve them.

Compensation Range: $110-150k per year

Compensation will be dependent upon geographic region, education, and experience.

                                  ***This is a full-time on-site position in Del Mar, CA.***

Our Offer to You!

We are dedicated to empowering our employees with their professional and personal development by providing:   

•    401(k) 
•    Healthcare benefits  
•    Vacation and sick days
•    Employee referral program 
•    Employee discounts to various stores, amusement parks, events, etc. 
•    Continuing education (CE) programs and training 
•    Weekly training opportunities  
•    Advancement opportunities within the organization 

 
It is the purpose of the Director of Admissions to provide oversight and direction to Admissions Managers and Admissions Coordinators who facilitate providing access to care for behavioral healthcare services. It is the Admissions Director’s responsibility to ensure expedient, excellent customer service to  prospective patients, families, and referral sources.  In addition, the Director of Admissions is responsible for planning and maintaining work systems, procedures, and policies that enable and encourage the optimum performance of the Admissions Department.  The Director of Admissions acts as quality control, ensuring customer satisfaction through training Coordinators properly and adhering to company policy.   

Essential Job Functions: 

• Provide oversight and direction to Admissions staff in accordance with the departments’ and organizations’ policies and procedures 

• Ensures Admissions staff is trained with a solid understanding of behavioral healthcare disorders (substance use, mental health and/or eating disorders), insurance benefits and verifications, navigating financial conversations (patient share of cost and upfront collections), and is able to conduct preliminary clinical screenings and clearances 

• Analyzes data and maintains standardized reporting packages 

• Ensures staff meet or exceed key performance indicators (KPIs) and adhere to individual performance expectations through monthly quality audits 

• Oversees bed board management, waitlists and runs flash meetings with facility operational staff 

• Forges strategic relationships with the facility operational teams (clinical, intake, care coordination, alumni and others), Discovery leadership team and Discovery business development team, as well as external key referent accounts 

• Oversees staffing grids and schedules 

• Coordinates with corporate support teams, including telephony support, equipment set up and troubleshooting, salesforce reporting, among others 

• Foster a spirit of teamwork and unity among department members that allows for disagreement over ideas, conflict and expeditious conflict resolution, and the appreciation of diversity as well as cohesion 

• Consciously create a workplace culture that is consistent with the overall organization's and that emphasizes the identified mission, vision, guiding principles, and values of the organization. 

• Maintain transparent communication. Appropriately communicate organization information through department meetings, one-on-one meetings, and appropriate email, IM, and regular interpersonal communication. 

• Reports to VP of Admissions 

• Bachelor’s Degree and/or 3 – 4 years of experience in Behavior Healthcare field preferred 

• 2 -4 years of experience in Admissions in a leadership/management position with a proven record of exceptional performance  

• Comprehensive knowledge of insurance contracts, benefits and authorization process  

• Comprehensive knowledge of Kipu 

• Comprehensive knowledge of Salesforce 

Not sure if you meet all the qualifications? Apply anyway! To provide truly innovative care, we need to have a diverse team around us. That’s why Discovery Behavioral Health is committed to creating an inclusive environment. If you find yourself meeting some but not all the above, we’d be happy to consider your application.

We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, or national origin.

For more information about our company benefits, please visit us at discoverybehavioralhealth.com/careers/

Discovery Behavioral Health seeks to build a diverse staff that is reflective of the patients we serve and the communities where we work. DBH encourages multiple perspectives, experiences, and strives to hire and retain a diverse workforce.