Director, Microsoft Technology Center - Microsoft

Microsoft Technology Centers (MTC) are collaborative environments that provide the place, experience, and expertise to help organizations achieve their digital transformation ambitions by leveraging the power of Microsoft Cloud solutions and services. We live Microsoft’s mission to “empower every person and every organization on the planet to achieve more.”   As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Microsoft is hiring a Director of the Microsoft Technology Center (MTC) located in Chicago, IL, and this is an on-site role. The MTC Director is a customer and technical leader at the forefront of our customers’ digital transformation. The mission of the Microsoft Technology Centers is to drive an extraordinary customer experience. The MTC Director manages a state-of-the-art facility and customer experiences where we take on customers’ most challenging and complex scenarios – business and technical – to help them achieve transformational business outcomes. 

You will lead an elite technology team with extraordinary consultative skills and experience. Core to the role is managing Microsoft, Partner, and strategic relationships to enable scale and consistency. You will work on complex projects for top companies—from start-ups to our largest global partners. You will move seamlessly between on-premises, cloud, hybrid, and mobile solutions. You will be a strategic leader for the Microsoft Chicago sales and partner ecosystem and help set the direction for how we articulate Microsoft’s vision and differentiate from our competition. 

Relocation assistance is unavailable for this role. 

Qualifications

Required Qualifications: 

• 8+ years of technical pre-sales or technical consulting experience 
• OR Bachelors Degree in Computer Science, Information Technology, or related field AND 6+ years of technical pre-sales or technical consulting experience 
• OR Masters Degree in Computer Science, Information Technology, or related field AND 4+ years of technical pre-sales or technical consulting experience 
• OR equivalent experience. 
• 7+ years of enterprise customer-facing experience identifying technical requirements, leading discovery, envisioning, strategy, and technical close plan discussions with CxOs, BDM (Business Decision Makers), technical SMEs (Subject Matter Experts), LoBs (line of business) in technical presales/sales, customer success-type roles, and/or experience leading organization-wide digital transformation projects. 
• 5+ years of demonstrated experience in leading high performing customer facing technical teams to drive impact and influence sales. 

Additional Qualifications: 

• 10+ years’ enterprise experience with consultative or solution selling processes 
• 3+ years of People Management experience.
• Familiarity with cloud solutions is highly desirable: Azure, GCP (Google Cloud Platform), AWS (Amazon Web Services) (IBM (International Business Machines), IBM (International Business Machines), etc. 
• Demonstrated project management skills and experience, and ability to effectively execute strategic plans. 
• Effective interpersonal, presentation, verbal, and writing skills. 
• Demonstrated commitment to customer and partner satisfaction, including internal customers.  
• Ability to thrive in a team environment. 
• Self-starter who takes ownership of opportunities, works independently, manages multiple simultaneous projects, and deals well with ambiguity and last-minute changes. 
• Ability and passion necessary to develop and maintain technical excellence with emerging technologies, including competitive technologies, while continuing to manage customer opportunities. 

Technology Specialists M5 - The typical base pay range for this role across the U.S. is USD $124,800 - $242,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $159,000 - $264,000 per year.

Microsoft will accept applications for the role until May 27, 2024.

Responsibilities

• Obsessed about the customer and partner experience at the MTC. Experience is more than extraordinary execution; It is about rallying a team around a proven process that enables results for the customer.  
• Lead and grow an extraordinary team of Technical Architects where a culture of feedback enables a learning environment to keep pace with innovation.  
• Recruit, hire, develop, and retain MTC team members. Build collaboration and create an environment that values diversity, respect, and open communication.  
• Grow revenue, consumption, and expand the footprint in strategic targeted accounts through the execution of sales and marketing programs.  
• Own relationships with Microsoft sales, marketing, and partner leadership across all segments in the MTC’s geography.  
• Perform as overall leader responsible for the MTC facility and operations, team, reporting, expenses, and budgeting.  Be the single point-of-contact for MTC performance and status reporting within the geography.  
• Develop strategic relationships with customers, Account Managers, Technical Specialists, Solution Specialists, Services, and other key Microsoft teams across the geography’s accounts.  Position the MTC’s offerings to our internal and external customers and work collaboratively to determine the best combination/course of action for a given opportunity to maximize customer benefit.  
• Build constructive relationships with peers in the Americas and WW communities.  Share learnings with others in the MTC community, field, partners, and corporate.  
• Maintain technical competence across Azure, Microsoft 365, Security and Business Applications.