Director, IT Program Management - Worldwide Flight Services

Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely.  We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents.  Are you ready to take off on your next career with us?

The Director, IT Program Management is directly responsible for planning and delivering world-class enterprise technology solutions necessary to achieve business initiatives as defined by senior leadership. The Director is responsible to set the static direction for the IT landscape. They are responsible for providing strategic project planning and management for established IT programs and initiatives within the organization. The Director will use their industry expertise to improve all aspects of IT Program Management. The Director will work closely with the Senior VP of IT and Project Mangers to deliver the organizations strategic IT roadmap.

• Coordinate actions to ensure delivery of complex projects and initiatives both in the business applications and IT Infrastructure.
• Responsible for establishing and maintaining PMO methodology operating model.
• Work closely with SVP IT to establish annual IT budget and the technology roadmap.
• Work closely with business stakeholder to prioritize and resource projects.
• Manage IT Programs third party vendors including creating RFPs, reviewing SOWs, reviewing agreements/contracts, and payment plans.
• Research and evaluate hardware, software and cloud technology options and weigh the cost/benefit analysis when making large purchases on behalf of the company.
• Ensure alignment on scope, key value drivers, and critical outcomes for all programs and initiatives.
• Build the PMO team including recruiting, creating job descriptions, interviewing, and onboarding staff.
• Provide support and guidance to PMO and IT team members.
• Determine and define clear deliverables, roles and responsibilities for staff members required for specific projects or initiatives.
• Responsible for customer satisfaction, leadership, overall performance, schedule, and cost of all IT Programs.
• Defines communications plans and maintain excellent overall communications across the organization for enterprise projects in conjunction with Enterprise PMO.
• Capture and Report program metrics to SVP of IT and Enterprise PMO
• Manage large complex IT Projects.
• Builds a strong network and collaborates across the organization.
• Recommend best solutions based on understanding of business issues.

• Bachelor Degree in related field and/or 10+ years Project Management experience
• 7+ years IT Project Management experience
• PMP certification
• Certification and/or knowledge in Lean, Program and/or Project Management, and Agile methods highly desirable

• Significant knowledge and experience with project management methodologies, strategies, processes and project financial management, organizational change management concepts, and business process improvement.
• Effective analytical and problem-solving skills.
• Experience with IT Infrastructure, Cybersecurity & Enterprise Applications
• Managerial experience building and motivating teams to deliver IT Programs.
• Experience hiring skilled staff, creating job descriptions, interviewing, and onboarding.
• Ability to effectivity present project updates with a firm understanding of dependencies, scope, cost, and milestones.
• Strong sense of personal accountability regarding decision-making and leading teams.
• Managerial experience applying analytical thinking and problem-solving skills.
• Leads and directs work of others who may or may not directly report to the position but whose input and cooperation are critical to the success of assigned projects or programs.
• Demonstrated entrepreneurial project management skills: stakeholder partnership, leadership, judgment, scope management, and risk management.
• Demonstrated knowledge of work estimating, allocation, scheduling, resource loading, and progress measurement.
• Demonstrated experience with a variety of project execution methodologies including waterfall and agile methods.
• Excellent interpersonal and communication (verbal and written) skills and proven ability to work effectively with all organizational levels.
• Ability to influence customer's expectations and develop win-win outcomes.
• Ability to forecast program performance and plan accordingly with resources as required.
• Ability to analyze complex systems, problem solve, and plan mitigations
• Advanced proficiency with all MS Office applications.
• Highly organized with good time management skills.

• Remain in a stationary position 50% of the time.
• Occasionally move about inside the office to access file cabinets, office machinery, etc.
• Constantly operates a computer and other office productivity machinery such as a calculator, copy machine and computer printer.
• Walk short distances.
• Reach above and/or below shoulder.
• Handle/grasp documents or office equipment.
• Sit and/or stand for short or extended periods of time.
• Lift/carry/move objects, files and documents up to 10 pounds.
• Work in an office environment using standard office equipment.
• Talk, listen, and speak clearly on telephone.
• Maintain regular and punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards.

• Want your pay in advance?  Access up to 50% of earned wages before payday and get paid up to two days early through the Branch app!
• Are you a top performer who thrives on recognition?  On the spot awards offered through the Awardco Platform including gift cards and more!
• Need quality medical care?   Multiple options for both full and part-time employees!
• Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
• Looking to stay healthy and improve your life?  Wellness Programs offered to all employees!
• Want to invest in your future?  401k program offered with company match!
• Looking to grow and have a career with us?  Opportunity for Internal Mobility and transfers available!

WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.