Director - IT Consulting - The Computer Merchant, Ltd

Tech-savvy Management Consulting Director – Technology Advisory to provide innovative digital strategy and senior advisory management consulting services to improve the overall effectiveness of our clients' digital technology environments.

Responsibilities

• Client and deliver digital management consulting opportunities for clients looking to optimize their performance.
• Work with new prospects and existing clients to identify the optimal digital strategy for them with supporting roadmap of activities that will enable clients to achieve their growth goals.
• Help grow the Tech Advisory sales through business development, relationship development, and industry and market aligned growth activities.
• Support, mentor, and grow an existing team of Tech Advisory professionals to continue and accelerate our ongoing growth trajectory.
• Be well-versed in existing and emerging technology paradigms such as Digital Strategy and Transformation, AI, Analytics, IT Target Operating Models, Automation, ERP, Cloud, Enterprise Architecture, ITSM etc.
• Lead all client delivery activities and discovery sessions that include requirements gathering and desired workflows with clients to understand and document their business needs (i.e. budget forecasting, financial reporting, and consolidation)
• Serve as a liaison between stakeholders and users
• Define business requirements for a number of different types of technology engagements
• Interact and communicate effectively with managers and middle management executives
• Assist the project teams through agreed upon phases on a variety of projects which could include best practices, process re-engineering, finance strategy and organizational development, business integration planning and execution, performance management software selection, design and implementation, ERP software selection, implementation, and optimization or operational and IT strategy assessments and due diligence
• Provide analysis, development and documentation of improvement opportunities
• Facilitate user workshops to gather and document business needs, requirements, weaknesses and challenges
• Continuously learn to better understand RSMs array of services, with the intent to enhance value to our clients
• Stay up to date on the latest process and IT advancements to automate and modernize systems and regulations
• Effectively document and communicate your insights and plans to cross-functional team members and management
• Evaluate business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions
• Prioritize initiatives based on business needs and requirements
• Provide leadership, training, coaching, and guidance to junior staff
• Gather critical information from meetings with various stakeholders and produce useful reports
• Provide thought leadership through presentations or writing such as blogs or RSM content either individually or jointly with other RSM team members
• Network internally and externally to develop sales opportunities
• Establish yourself as a trusted advisor to clients, while managing their expectations
• Manage multiple projects and project teams to deliver exceptional client experience

Qualifications

• A minimum of 10 years of previous experience delivering Digital Strategies, IT Transformations. information technology integration, outsourcing, and/or management consulting services
• Experience selling and delivering IT consulting services/solutions of which encompassed digital strategy, people, and process, technology and infrastructure components
• Experience with ERP, CRM, financial reporting, portal, accounting systems
• Industry experience in one or more of our key industries – Industrials, Life Sciences, Consumer Products, Financial Services and/or Public Sector.
• Strong oral and written communication skills, including high-impact client-facing communications
• Critical thinking and creative problem-solving skills, as well as the ability to apply theoretical concepts and best practices to solve business problems
• Solid understanding of IT application lifecycle, IT general controls and methods
• Experience with project management, business process re-engineering, business intelligence software design and implementation, ERP implementation, or merger/integrations
• Experience building and maintaining client relationships and sales
• Basic understanding of Data Privacy regulations
• Familiarity with methodologies, tools, and approaches to support the practice
• Experience with various software solutions including Microsoft Project, Visio, PowerPoint and Word
• Bachelor's degree in Information Technology, Management Information Systems, Computer Science or related field and/or a technology focused MBA