Director, IS Solution Delivery - Swedish American

At UW Health in northern Illinois, you will have:

• Competitive pay and comprehensive benefits package including: PTO, Medical, Dental, Vision, retirement, short and long-term disability, paternity leave, adoption assistance, tuition assistance

• Annual wellness reimbursement

• Opportunity for on-site day care through UW Health Kids

• Tuition reimbursement for career advancement--ask about our fully funded programs!

• Abundant career growth opportunities to nurture professional development

• Strong shared governance structure

• Commitment to employee voice

POSITION SUMMARY:

The Director IS Solution Delivery is a forward-thinking leader accountable for driving value, innovation, and growth across the UW Health academic health system. The Director is a health system leader serving our teams, patients, and community. The Director continuously drives “the art of the possible” to improve patient and user experience, enable efficient and effective workflows, and reduce waste and inefficiency enabled by outstanding applications, analytics, data, and technology.

The Director, IS Solution Delivery is accountable for technology enabled solutions and services for a defined portfolio of service areas across the health system. Partnering with leaders and teams in these areas the Director delivers solutions and services that span health system applications, analytics, data management, and technology platforms including on-premise and cloud-based. The Director drives the evolution of modern, secure, and sustainable architectures, platforms, capabilities, solutions, and services. Working with front-line clinicians, stakeholders, researchers, informaticists, IS colleagues, and others, the Director leads maturation of UW Health as a data driven, high data literacy academic health system.

The Director, IS Solution Delivery attracts, develops, and retains a best-in-class team. The Director promotes and evolves a culture centered on respect for people, service, empowerment, and accountability. The Director develops and sustains consultative, trusted advisor relationships with stakeholders, colleagues and leaders across UW Health, UW School of Medicine & Public Health, partners and affiliates. The Director and their team contribute to a learning environment and a learning health system, across the missions of an academic medical system.

The Director sets high standards for improvement in leadership, technical leadership, and domain-specific competencies. The Director ensures and drives improvement in information security culture and practices, including regulatory awareness, privacy, and security.

EDUCATION/TRAINING:

• Minimum
  • Bachelor’s degree in Healthcare, Information Technology, Business, Health Administration, Engineering, Data Science, or related field
• Preferred
  • Master’s degree in Healthcare, Information Technology, Business, Health Administration, Engineering, Data Science, or related field strongly preferred

LICENSURE/CERTIFICATION:

• Minimum
  • None
• Preferred
  • Registered Nurse, Registered Pharmacist, or other similar health care license or certification
  • Membership in and certification from professional associations such as ACHE, AMIA, HIMMS, PMI, INFORMS, TDWI

EXPERIENCE/SKILLS/ABILITIES:

• Minimum
  • Demonstrated success leading cross-functional teams that deliver enterprise initiatives enabled by technology including software applications, analytics, data management, or similar platforms.
  • Demonstrated success leading cross-functional teams that deliver enterprise initiatives enabled by technology including software applications, analytics, data management, or similar platforms.
  • Demonstrated success delivering innovative capabilities and solutions and delivering recurring services with high levels of operational excellence.
  • Demonstrated success driving significant enterprise-wide organizational change management, in collaboration with operational partners.
  • Demonstrated success forming and sustaining collaborative, trusted-advisor relationships with stakeholders and IS and Informatics colleagues.
  • Demonstrated success as a financial manager and steward.

• Preferred
  • Demonstrated success growing your versatility as a leader, successfully supporting areas and teams that were at the time outside your area(s) of expertise.
  • Demonstrated success managing vendors, partners, and/or managed services.
  • Demonstrated success leading the maturity of data literacy and data governance.
  • Ten (10) years progressive experience in applications, analytics, and/or data management
  • Seven (7) years of progressive leadership experience in enterprise applications, analytics, data management, clinical care, or clinical or business operations.
  • Five (5) years of experience in direct clinical care, health care operations, or health care administration.
  • Healthcare subject matter expertise including at least five (5) years experience in a health system, academic medical center or health payer organization.

REQUIRED SKILLS, KNOWLEDGE, and ABILITIES:

IS Core Competencies:

• Advanced proficiency in all of the following:
  • Communication
  • Critical thinking
  • Leadership including leads with integrity, maintains strategic orientation, demonstrates business & financial acumen, champions innovation, manages execution, leading & developing people
  • Mentoring and teaching
  • Technical leadership
  • Leading without direct authority
  • Leading highly empowered and self-directed teams
  • Lean management
  • Agile methodologies

Position Specific Competencies

• Advanced proficiency in at least 4 IS application competencies
• Advanced proficiency in all of the following
  • Technology awareness and strategic planning
  • Project management
  • Organizational change management
• Developing advanced proficiency in all of the following:
  • Business relationship management
  • Product management

Other Required Skills, Knowledge, and Abilities

• Excellent communication and interpersonal skills to include the ability to negotiate and resolve conflicts and build teams.
• Demonstrated creativity and flexibility.
• Ability to operate in high-pressure situations.
• Excellent organizational skills.
• Demonstrated innovative approach to problem resolution.

• Ability to work collaboratively across UW Health entities and disciplines.
• Demonstrated commitment to patient- and family centered care.
• Broad knowledge of modern health care administration practices and principles within a managed care environment and/or an academic medical center.
• Effective analytical ability in order to develop and analyze options, recommend solutions to and solve complex problems and issues.
• Demonstrated effective managerial and administrative leadership of clinical operations.

• Experience in financial and programmatic presentations.
• Ability to function independently and deal with multiple, simultaneous projects.
• Ability to recognize personal strengths and weaknesses and develop goals for professional growth and achievement.
• Ability to demonstrate a commitment to quality and excellence.
• Effective leadership abilities:

• Ability to implement change in a positive, sensitive, and forward- thinking manner
• Planning and problem solving
• Developing goals and objectives, and establishing priorities
• Inspires confidence, appropriate risk taking and achievement of high standards
• Self-starter with a willingness to try new ideas
• Positive, can-do attitude coupled with a sense of urgency
• Good judgment and ability to act decisively at the right time
• Ability to persuade others and develop consensus
• Effective communication skills both in written and verbal presentation with a communication style that is open and foster trust, credibility and understanding.
• Ability to effect collaborative and promote teamwork
• Ability to ensure a high level of customer satisfaction including employees, patients, visitors, faculty, referring physicians and external stakeholders

• Ability to create win/win solutions and relationships
• Knowledge of principles and techniques used in negotiation as applied to service contracts and equipment purchasing.
• Effective organizational, planning and project management abilities.

ESSENTIAL FUNCTIONS:

Perform the responsibilities expected of all UW Health Directors

Departmental Leader

• Provides an experience and environment of patient- and family-centered care.
• Interprets impact of broad scope organizational change for staff and develops change strategies for successful implementation.
• Incorporates UW Health’s vision, missions, and values in goals and programs within IS Solution Delivery.
• Develops and manages operational initiatives with measurable outcomes.
• Formulates objectives, goals, and strategies collaboratively with other stakeholders.
• Prepares and delivers reports to operational leadership outlining progress toward meeting annual goals and objectives, to include performance related to finance, clinical activity, quality, safety, marketing, and human resources.

Financial Manager

• Actively seeks opportunities to improve financial outcomes, engaging staff in the process.
• Establishes annual financial goals and actively uses benchmarking to high performing systems in similar area of expertise to set annual targets.
• Monitors and analyzes financial data and utilizes for decisions regarding FTE’s, staffing and operational budget.
• Establishes an annual operating and capital budget, demonstrating fiscal responsibility through meeting budget targets.
• Creates business plan(s), justifying variances and analyzing cost benefit of programs.
• Directs and provides guidance to managers to effectively allocate resources based on patient volume, space availability, budget constraints, and program priorities, goals and objectives.
• Articulates to staff the budget and the context within the organizational financials.

Administrative Leader

• Contribute to the success of the UW Health by providing leadership, direction and coordination of operations, finances and human resources for area of responsibility.
• Manage and direct all activities within area of responsibility.
• Continually assesses all services, identifies problems, utilizes data to analyze and propose innovative approaches for solutions.
• Maintain records related to operations and services that are complete, accurate, available, and in compliance with all legal, regulatory, and policy requirements.
• Engages staff and other stakeholders in continuous improvement of systems and processes; manages resources for staff participation in improvement work activities.
• Ensures effective facilitation of improvement teams and development of leadership skills to ensure overall effectiveness of the meetings.
• Organizes and prioritizes time and resources to manage efficiency. Appropriately delegates.
• Remains current of new trends and best practices and incorporates into IS Solution Delivery practices and programs.
• Articulates and enforces standards for quality/safe patient care.
• Develops and implements innovative systems and processes that improve staff and patient quality and safety.
• Demonstrates achievable and measurable results and develop action plans for improvement.
• Initiates, monitors, and enforces regulatory requirements.
• Holds self and others accountable to policy, standards and commitments and provides timely follow through on questions and concerns.
• Ensures development of IS Solution Delivery initiatives to improve patient satisfaction and family centered care.
• Develops and implements clinical outcome measures for quality improvement, cost and complication reduction, and the implementation of evidence-based medicine.
• Incorporates the use of evidence-based practice and appreciative enquiry into program development and improvement activities.
• Actively listens to staff ideas and concerns, assesses others communication styles and adapts to them.
• Effectively facilitates meetings at IS and organizational level.
• Creates bi-directional systems that effectively communicate information and data, utilizing multiple methods.
• Articulates and presents data, information, and ideas in a clear and concise manner.
• Communicates opinions and ideas in a nonthreatening and nonjudgmental manner to staff, peers, and others.
• Communicates with physicians, academic department leaders, and senior administrators to maintain coordination with other UW Health programs.
• Demonstrates empathy and concern while ensuring IS goals are met.
• Manages the complex interdepartmental and interdisciplinary relationships to assure collaboration and effective/efficient operations within UW Health IS.
• Creates an environment that encourages diverse opinion, recognizes differences, and incorporates into process and services.
• Exhibits awareness of personal attitudes and beliefs, recognizing their effect on response to others.
• Creates a culture and systems for recognizing and rewarding staff.

Resource Manager

• Creates and maintains a satisfying workplace that fosters professional growth and job satisfaction for all members of the healthcare team.
• Interviews to select top talent, matching IS Solution Delivery needs with appropriate skill sets.
• Develops and implements recruitment and retention strategies that support a culture of leadership.
• Identifies and addresses own professional growth needs.
• Assesses manager and staff development needs, identifies goals and provides resources.
• Identifies lack of competency in performance and establishes a plan which includes goals, interventions, and measures.
• Maintains membership in professional organization(s) to develop knowledge and resources through networking, continuing education, and participation in national, regional, and/or local activities.
• Ensures integration of ethical standards and core values into everyday work activities.

Educator/Research Facilitator

• Provides opportunities to aspiring clinicians and leaders to develop skills to meet career goals.
• Contributes to a learning environment by providing educational and research experiences to students, residents, fellows, and faculty.

Critical Interfaces

• Leads and/or serves on a variety of appropriate internal and external committees to represent the UW Health IS.
• Serves as a representative of UW Health IS to UW Health in order to facilitate the shared interests and relationship between the parties.

Our Commitment to Diversity, Equity, and Inclusion

UW Health is committed to being a diverse, inclusive and anti-racist workplace and is an Equal Employment Opportunity, Affirmative Action employer. Our integrity shines through in patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. Applications from Black, Indigenous and People of Color (BIPOC) individuals, LGBTQ+ and non-binary identities, women, persons with disabilities, military service members and veterans are strongly encouraged. EOE, including disability/veterans.

PI242172919