Director, Infrastructure - American Credit Acceptance

About Us: American Credit Acceptance is a dynamic and rapidly growing indirect auto lender, dedicated to providing affordable financing solutions to our customers. As a market leader, we are committed to leveraging cutting-edge technology to streamline operations and enhance customer experiences. We are currently seeking a seasoned professional to join our team as the Director, Infrastructure.

Position Overview: As the Director, Infrastructure in our Boise office, you will play a pivotal role in shaping and executing our technology strategy. We are seeking a dynamic leader with a deep understanding of IT infrastructure and infrastructure architecture, coupled with strong people leadership abilities. You will be responsible for overseeing the design, implementation, and maintenance of our IT infrastructure to ensure scalability, security, and stability.

Key Responsibilities:

• We prioritize servant leadership and excellent customer service. We want you to lead by example
• Develop and implement cloud and Infrastructure roadmaps
• Lead production issue resolution across all major systems and platforms
• Lead an efficient and structured change management/deployment methodology
• Provide Tier 3 On-Call support to our E-OPS Team during off-duty hours on a rotating schedule.
• Provide cloud and infrastructure needs for our multiple product teams
• Monitor, manage, and report on new system implementations
• Collaborate closely with Information Security for system design and deployment adherence to regulatory requirements.
• Collaborate with other cross functional Innovation Product Teams for efficient design, implementation, and steady-state support of projects and initiatives
• Establish a culture of DevOps.
• Establish and monitor key performance indicators (KPIs) to measure infrastructure performance and identify areas for improvement.
• Evaluate, recommend, and implement new technologies to enhance infrastructure efficiency and performance
• Provide leadership to ensure the overall IT infrastructure strategy aligned with business objectives.
• Provide technical leadership and guidance to the infrastructure team, fostering a culture of collaboration and innovation.

Qualifications:

• Proven experience (5+ years) in a senior leadership role overseeing IT infrastructure.
• Minimum 8+ years of hands-on technical knowledge and experience with the following:
  • Multi-domain Windows enterprise environment
  • Virtual servers in a VMWare environment
  • Virtual desktops in a Citrix environment
  • JIRA, Confluence, or similar ticket tracking and documentation system
  • Solarwinds, NetFlow or similar network monitoring tools
  • IT audit and compliance experience
  • Bitbucket and Bamboo
  • Core Microsoft technologies including but not limited to Windows Servers, Azure Active Directory, Office 365, MS SQL
  • Core Network technologies like LAN/WAN/SDWAN, subnets, Palo Alto firewalls, VLAN’s, and VPN using Cisco switches and routers.
  • AWS resources including but not limited to EC2, S3 Storage, Lambda, CloudFormation, RDS, in multi-account VPC structure
• Demonstrated ability to meet deadlines without compromising close attention to detail and accuracy
• Ability to work in a fast paced, deadline driven environment without sacrificing customer service, attention to detail and accuracy

If you are a visionary leader with a passion for technology and people, ready to drive innovation in a dynamic organization, we invite you to apply for the position of Director, Infrastructure at American Credit Acceptance.

EEO Statement 

ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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