Director, HR Business Partner – Global Customer Care and Experience - Equinix

Who are we?Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software spe...

Who are we?

Director, HR Business Partner – Global Customer Care and Experience

Job Summary

We're looking for forward-thinking problem solvers to join our extraordinary HR team. We are known for our high-reaching culture, as defined by our Core Values and by our commitment to provide a truly amazing employee experience.

The Director, HR Business Partner will be the strategic partner to our Global Customer Care and Experience Sr. Leadership team.  You are responsible for translating business strategy and requirements into HR strategy, plans and objectives for the function.  As a member of the HR team, the Director, HRBP will work closely with HRBPs in region and across our go to market engine to ensure regional nuances are well represented in strategies and plans, as well as well integrated across other critical functions and all routes to market ensuring we are keeping our customers at the center of everything we do.

This position requires the ability to thrive in a fast-paced, ever-changing environment, while being a standout colleague with validated abilities to multi-task. Exceptional communication and people skills are a requirement. Must be comfortable with ambiguity and be a resourceful, savvy professional that is committed to finding solutions and making an impact.

Responsibilities

• In partnership with regional HRBP’s, you will be supporting the SVP, Global Customer Care and Experience organization, which is made up of 600 employees who are responsible for ensuring our customers are supported with the right expert, at the right time to meet their needs and drive their success with Equinix products and services

• Strategic partner/trusted advisor to Global Customer Care and Experience leadership team.  Works closely with senior leadership to define and execute talent strategies that enable alignment and growth

• Responsible for contributing to the strategy and priorities for the HR organization and ensuring alignment with the business strategy.  Translates and executes global HR solutions and strategies.  Leads large-scale organizational transformation and functional market activities

• Brings an objective perspective in managing business problems.  Brings the right people and data together to shape insights regarding people, organizational dynamics and the business and translates this insight into sustainable solutions.  Recognizes and effectively balances the client group’s interests with the needs of the company

• Partner with business leaders to maximize organizational effectiveness. Leverage expertise in organization design, team development, talent/workforce planning, change management to maintain a culture that optimizes employee experience and the passion and potential of our employees

• Develop in-depth knowledge of the business both strategically and operationally to build consultative partnerships with Executives, Directors and Managers within the Global Customer Care and Experience team

• Through authenticity, establish trust and credibility to problem solve and coach as a member of leadership team.  Serve as trusted advisor to the business on effective talent management, inclusion, and retention strategies

• Advises on the design of HR products, ensuring fit for purpose and outcomes meet business strategy.  Leads delivery of regional programs (HR and HR-adjacent) and responsible for implementation plan in region (annual review, talent reviews).  Brings a regional lens to support on-going HR processes and process improvement

• Lead high impact projects with on-time delivery, measurable outcomes and impact, and robust communication/change management.  Act as a change-agent as the business continues to reshape itself with a goal of providing a world-class customer and employee experience

• Model effective partnerships with other HR colleagues and enabling functions throughout the company to help leaders run the business

• Offer insight based on system thinking, inquiry, and analytics

• Brings a holistic perspective, balancing global and regional points of view in discussions. Spot trends, proactively communicate and act in accordance to team operating norms and contribute to a strong HR team across the company

Qualifications

• Minimum 10 years Human Resources experience with at least 5 years as an HR Business Partner in an evolving global organization.  High tech experience preferred

• Bachelor’s Degree required

• Experience as an HRBP supporting a large go to market organization, undergoing customer success transformation. Experience with software, digital go to market motions and talent

• A broad base of HR experience is a must, as well as a strong track record and the ability to work effectively in a fast-paced environment with a bias towards action and solutions in line with business goals

• Experience leading organizational design, change management, and organizational effectiveness preferred

• Experience integrating diversity, inclusion and belonging into all talent strategies and ways of working, providing insights and coaching to leadership

• Excellent ability to source, synthesize and interpret data and context, to tell a story and influence decision makers

• Proactive collaboration within the HRBP and Center of Excellence HR teams while demonstrating the ability to impact and influence others

• Operating experience within a complex, changing environment

• In-depth experience operating within and leading cross-functional teams

• Strong systems thinking, highly collaborative, open-minded, persistent, and passion for and understanding of the Equinix business

• Ability to travel to the operating locations, approximately 20%

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

The United States targeted pay range for this position in the following location is / locations are:

• San Francisco, CA / Bay Area: $160,000 to $273,000 per year

• California (Non-SF/Bay Area), Connecticut, Maryland, New York, New Jersey, Washington state: $153,000 to $261,000 per year

• Colorado, Nevada, Rhode Island: $139,000 to $237,000 per year

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.

This position may be offered in other locations. Your recruiter can share more about the specific pay range for your preferred location during the hiring process.

The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.

As an employee, you become important to Equinix’s success. Details about our company benefits can be found at the following link:

USA Benefits eBook

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.